NAMED COLLECTIVE Reviews 1,183

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 477 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stunning designs, high quality, and comfortable materials, often noting how well items hold up over time and washing. Many people appreciate the quick and efficient delivery service, with orders frequently arriving sooner than expected. The customer service is also highly regarded, with consumers highlighting fast, friendly, and helpful responses to inquiries. However, some customers have expressed dissatisfaction with recent changes, mentioning a perceived decline in product quality, particularly regarding material composition. A few reviewers also reported negative experiences with customer service, citing issues with communication, delayed resolutions for order problems, and difficulties with returns, especially for sale items.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the amazing... See more

Quality

People report positive experiences with quality. Customers consistently praise the amazing quality of the... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the fast shipping, with some receiving... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed of shipping, often... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered 3 different sets so far (Thorns, Dreamer and Gamer) and I'm so happy with everything, I've worn them all multiple times and the amount of compliments I get is crazy! Like I honestly don't... See more

Rated 5 out of 5 stars

Any questions i had about my order were answered within 24 hours and with friendly responses. The producs are absolutely stunning. Really weigthy joggers and hoody. You definately get what you... See more

Rated 5 out of 5 stars

absolutely love the tracksuits, the quality is amazing, really comfortable and fits perfectly. Delivery was very quick and came within just a few days. Definitely worth it.

Rated 5 out of 5 stars

This is my favorite brand not only because the clothes are cute af, but also because the quality of the actual material, the quickness and efficiency with shipping, and the care that this company puts... See more


4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 53% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Chose the Fallen rhinestone hoodie and…

Chose the Fallen rhinestone hoodie and sweatpants set as my first ever purchase from Named Collective and I can not praise the experience enough. I am feeling beyond euphoric!! As someone who can't treat herself to nice things often, I can promise you Named Collective is sincerely worth every cent of your money. Even if it appears pricier than what you can usually afford (in my case very much so), you can perceive it as an investment into an independent business. The material is very high quality. Every single detail is carefully crafted. Items look expensive and made with deep care. Shipping is very fast and customer service appreciative and extremely kind. Please do consider getting at least one piece for yourself! We all deserve to feel beautiful in this lifetime 💛

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful n quality clothes

Shopping at named collective is super easy - the size charts are accurate and sizing for all models is given. I love the diversity of the models and styling. My order was shipped super fast (I've received some in less than a week from order to delivery). The quality of each piece is also very high - the fabric feels thick and soft, the garment construction is good, and so far I haven't had any fraying or even loose rhinestones. I love how named collective interacts with the community and listens to what we want!

30 March 2026
Unprompted review
Rated 2 out of 5 stars

I am very disappointed with my…

I am very disappointed with my experience. I was charged €104 in customs fees on an order worth €286, even though VAT had already been paid, which was clearly indicated on my package. This situation is not normal and should not happen.
I have already contacted customer service but have not received any response so far, which is quite frustrating. I would appreciate a clear explanation and a solution to this issue as soon as possible.
Overall, this has been a very disappointing experience and I hope the brand will take responsibility and improve their customer support.

24 March 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Celia,

Thanks for leaving a review with us!

We are sorry to hear that you are not 100% satisfied with your experience! We can see that a member of the team responded to your email!

If an order is being delivered to an address outside of the UK, additional import fees may need to be paid in order to release your parcel.

Unfortunately, we cannot be responsible for any additional import charges charged by your country's import laws, and those are the responsibility of the customer. More information on this can be found on our website under 'Duties & Taxes'. We do try to advise our international customers that this could be the case at checkout on our website.

You can find these details when you select your shipping method, and the information states, 'Please note: customs fees will depend on the destination country's laws, see 'Shipping Policy' below for info. This is stated in your order confirmation.

We do try, where possible, to keep any additional costs for customers as low as we can, although unfortunately, the cost of customs is ultimately calculated at the discretion of the local customs body so it isn't something we're able to adjust!

We hope this clears up any confusion, and please let us know if you have any further queries!

Love,

The NAMED Team

Rated 5 out of 5 stars

Fallen track suit

I ordered the Fallen jacket n sweats set, and it is to die for! Super comfortable and warm making it so great for winter n colder days.
I’m obsessed w the design, you can tell so much care and effort has gone into it🫶🏼

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I received a gift card that was having…

I received a gift card that was having issues and I sent an inquiry that night and by that morning they had responded. I sent over the info they requested and I kid you not by the afternoon they sent me replacement with extra! That was honestly so sweet and I truly appreciate their kindness and prompt response. BEST brand ever. I can’t wait to receive my tops I ordered and to order more. Thank you<3

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Best brand

The set I bought was great quality and fit me like a glove! It is heavy and perfect for the winter in chicago. I love the attention to detail and feel. I will definitely be buying again!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Named collective creates great quality…

Named collective creates great quality clothing with amazing designs making you feel like the baddie you really are
They also have incredible marketing team which makes the brand my favorite part of my daily insta feed
I feel like they succeeded to make more than just clothe but a whole community of cool people hyping up each other
Also, their customer service is very reactive and very helpful
I haven’t received my order yet, but I have no doubt I will be satisfied with it. I think they’re making everything they can to make it worth the price.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my Order

I really love the Sweatpants I got they shipped really fast and it was also no Problem to return my first Order. Just be aware that you have to pay the shipment yourself. All in all I am really Happy and would order again.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

1000 stars

I’ve been buying from named for years and own over 10 tracksuits and they all wear so well even the older ones, love love love them- quality/ service and delivery is always 10000%

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Great products, customee service needs work

The products are fantastic, comfortable and good quality. The customer service has been hard going. We have needed to exchange an item twice. Despite following the instructions on the website and indicating an exchange both online and via a note in the return, I have twice had to follow up with emails to get the exchanged product sent back out. A bit more development of the web/order tracking system would be a positive step so customers can fully track returns and exchanges. Also, whoever writes your emails needs a course in compassion, they are fairly abrupt!

18 March 2026
Unprompted review
Rated 2 out of 5 stars

Not worth it for the price.

Unfortunately it’s no longer worth the money. I’m not sure why the quality has gone downhill since it used to be 100% cotton which made the items more luxury, now you’re paying for the design more than the quality.

17 March 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Grace,

Thanks for leaving a review with us!

We have attempted to contact you using your requested information; however, we have not received a response!

We would like to assure you that we have not changed the quality of our fabrics. However, we are always looking into new techniques and fabric 'feels'. If the fabric feels different, this is not necessarily due to a change in quality, but a different fabric construction!

We would love to hear more about your experience, so please email us at hey@namedcollective.com, and we will be happy to assist!

Love,

The NAMED Team

Rated 5 out of 5 stars

Excellent in ALL Levels!! 🌟 🌟 🌟 🌟

Everyone at the name collective brand is amazing with Customer Service and anything you need with your order!
All of the items they sell are quality material, well-made and the last a lifetime with proper care! We love Named Collective! Highly recommend!

1 March 2026
Unprompted review

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