NAMED COLLECTIVE Reviews 1,177

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 477 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stunning designs, high quality, and comfortable materials, often noting how well items hold up over time and washing. Many people appreciate the quick and efficient delivery service, with orders frequently arriving sooner than expected. The customer service is also highly regarded, with consumers highlighting fast, friendly, and helpful responses to inquiries. However, some customers have expressed dissatisfaction with recent changes, mentioning a perceived decline in product quality, particularly regarding material composition. A few reviewers also reported negative experiences with customer service, citing issues with communication, delayed resolutions for order problems, and difficulties with returns, especially for sale items.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the amazing... See more

Quality

People report positive experiences with quality. Customers consistently praise the amazing quality of the... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the fast shipping, with some receiving... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed of shipping, often... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered 3 different sets so far (Thorns, Dreamer and Gamer) and I'm so happy with everything, I've worn them all multiple times and the amount of compliments I get is crazy! Like I honestly don't... See more

Rated 5 out of 5 stars

Any questions i had about my order were answered within 24 hours and with friendly responses. The producs are absolutely stunning. Really weigthy joggers and hoody. You definately get what you... See more

Rated 5 out of 5 stars

absolutely love the tracksuits, the quality is amazing, really comfortable and fits perfectly. Delivery was very quick and came within just a few days. Definitely worth it.

Rated 5 out of 5 stars

This is my favorite brand not only because the clothes are cute af, but also because the quality of the actual material, the quickness and efficiency with shipping, and the care that this company puts... See more


4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Broken top and horrible customer service

So I ordered three things, which totaled $260 and the top I ordered which was an intimates black top that had a cross in the middle and was half sheer. It was a baby doll top, it came with one strap that was broken and unfixable and the other strap was sewn wrong so that it was permanently twisted and unable to be untwisted. The bikini top that I got was way too small even though I usually wear a small and bikini tops and I checked the sizing it did not fit me. Then when I tried to get in contact with this company I sent them an email with photos showing my broken top, they told me that they could give me a 20% refund... When it was broken that being completely their fault. They also said in their email that it was a stain? And they were confident it could come out in the washer so they obviously are using some AI response thing or they're just not looking at it at all cuz thatwas just incorrect . Mind you, this top was $60... They told me I could return it but I would have to pay for shipping even though this is literally not my fault. They also took 2 days to respond and were completely unhelpful and I emailed them back. They still haven't responded, their stuff is not even good quality looking at the insane prices I don't think I'll ever shop here again. I thought their clothes are cute in theory but this is insane..

6 April 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Ashlynn,

Thanks for leaving a review with us!

We have reviewed your experience with us and the correspondence that you received from the team!

We apologise if there has been any confusion. Upon review, we can see that you emailed on 6th April, which was a Bank Holiday. The team responded the next working day with a potential resolution of 20%, and if this wasn't of interest, the team stated that you would be able to return the item, but to let us know so that we could assist further! At no time was it mentioned that a return would need to be paid for!

We apologise for the error of the team member stating a mark instead of your issue; however, we can see that the day after your response to our email, we responded stating that we would be sending out a replacement free of charge, without the need to return! We can see that this was processed the same day, and a confirmation email would have been sent to you!

We apologise if this information was missed! However, we can see that the team resolved your issue within 1 working day (3 pm on 7th April - 1 pm on 8th April), with your replacement already being dispatched and in transit!

We would love to discuss this further with you, so please email us at hey@namedcollective.com, and we will be happy to assist!

Love,
The NAMED Team

Rated 5 out of 5 stars

Angel hoodie🖤

It got delivered in less than a week which was suprising for me because I live in NZ!! The hoodie fits amazingly and is super comfortable. Only downsides are the shipping price and the fragile rhinestones.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

No complaints 😮‍💨

My all time favourite clothing brand! Quality is flawless every time and is so worth the money, i highly recommend to anyone who likes more unique/alternative clothing, I also love how much they care for and appreciate their community. I will order from them a million times 🖤🫡

4 April 2026
Unprompted review
Rated 5 out of 5 stars

my go to!!

named is such a good clothing brand, i have a few tracksuits from them and theyre SO comfy. definitely my go to.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality! Super comfy and versatile especially in hot environments and weather! Also the sets are soo cute

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I had concerns about a piece I bought that had fallen out of the return period, Named Collective went above and beyond to ensure I was happy and their pieces are so so beautiful. Will be buying more pieces again thanks to the quick and attentive team xx

31 March 2026
Unprompted review
Rated 5 out of 5 stars

The best clothing brand by far

The best clothing brand by far. I have quite a lot of items from named and they have all been so comfortable and cozy and they make me look so good. I’ve never once had a faulty product and the shipping is so fast. It’s not only the clothes that are great it’s the community too. I feel like they are one of my besties. They’re always doing giveaways and I myself have won 50% off code just for liking there post and staying active. Best community in the world. Thank you named for making me smile :)

1 April 2026
Unprompted review
Rated 5 out of 5 stars

W NAMED Collective 🖤

The NAMED community is honestly one of the best communities I’ve ever been in, customer service is always 1000/10 and the way that NAMED treats their supporter is honestly heartwarming to see. May NAMED live on 4L 🖤🖤

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Bowled over

I needed help with an item that was damaged in delivery and I can honestly say I’ve never experienced customer care like it! They couldn’t help me fast enough, offered me exactly what I needed instantly and all with charm and grace. Seriously bowled over.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Package was lost in the mail and had to…

Package was lost in the mail and had to go through grueling replacement process. Once I finally received the items, the part of the shorts that is supposed to COVER your kitty is SO small??? I have a another pair of shorts from the forbidden set to compare the two, and the new shorts are significantly smaller than the others.
There is no coverage at all. I wouldnt be able to wear these without worrying about potentially flashing someone. The quality for the price is definitely not adding up. I'm not willing to buy from here anymore :(

13 March 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Amber,

Thanks for leaving a review with us!

We are sorry to hear that you are not 100% satisfied with your order and experience!

We have attempted to request further information from you, but this has not been provided!

We would love to look into this further for you and attempt to find a resolution, so please email us at hey@namedcollective.com, and we will be more than happy to assist!

Love,

The NAMED Team

Rated 5 out of 5 stars

Chose the Fallen rhinestone hoodie and…

Chose the Fallen rhinestone hoodie and sweatpants set as my first ever purchase from Named Collective and I can not praise the experience enough. I am feeling beyond euphoric!! As someone who can't treat herself to nice things often, I can promise you Named Collective is sincerely worth every cent of your money. Even if it appears pricier than what you can usually afford (in my case very much so), you can perceive it as an investment into an independent business. The material is very high quality. Every single detail is carefully crafted. Items look expensive and made with deep care. Shipping is very fast and customer service appreciative and extremely kind. Please do consider getting at least one piece for yourself! We all deserve to feel beautiful in this lifetime 💛

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful n quality clothes

Shopping at named collective is super easy - the size charts are accurate and sizing for all models is given. I love the diversity of the models and styling. My order was shipped super fast (I've received some in less than a week from order to delivery). The quality of each piece is also very high - the fabric feels thick and soft, the garment construction is good, and so far I haven't had any fraying or even loose rhinestones. I love how named collective interacts with the community and listens to what we want!

30 March 2026
Unprompted review
Rated 2 out of 5 stars

I am very disappointed with my…

I am very disappointed with my experience. I was charged €104 in customs fees on an order worth €286, even though VAT had already been paid, which was clearly indicated on my package. This situation is not normal and should not happen.
I have already contacted customer service but have not received any response so far, which is quite frustrating. I would appreciate a clear explanation and a solution to this issue as soon as possible.
Overall, this has been a very disappointing experience and I hope the brand will take responsibility and improve their customer support.

24 March 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Celia,

Thanks for leaving a review with us!

We are sorry to hear that you are not 100% satisfied with your experience! We can see that a member of the team responded to your email!

If an order is being delivered to an address outside of the UK, additional import fees may need to be paid in order to release your parcel.

Unfortunately, we cannot be responsible for any additional import charges charged by your country's import laws, and those are the responsibility of the customer. More information on this can be found on our website under 'Duties & Taxes'. We do try to advise our international customers that this could be the case at checkout on our website.

You can find these details when you select your shipping method, and the information states, 'Please note: customs fees will depend on the destination country's laws, see 'Shipping Policy' below for info. This is stated in your order confirmation.

We do try, where possible, to keep any additional costs for customers as low as we can, although unfortunately, the cost of customs is ultimately calculated at the discretion of the local customs body so it isn't something we're able to adjust!

We hope this clears up any confusion, and please let us know if you have any further queries!

Love,

The NAMED Team

Rated 5 out of 5 stars

Fallen track suit

I ordered the Fallen jacket n sweats set, and it is to die for! Super comfortable and warm making it so great for winter n colder days.
I’m obsessed w the design, you can tell so much care and effort has gone into it🫶🏼

26 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look