NAMED COLLECTIVE Reviews 1,177

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 477 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stunning designs, high quality, and comfortable materials, often noting how well items hold up over time and washing. Many people appreciate the quick and efficient delivery service, with orders frequently arriving sooner than expected. The customer service is also highly regarded, with consumers highlighting fast, friendly, and helpful responses to inquiries. However, some customers have expressed dissatisfaction with recent changes, mentioning a perceived decline in product quality, particularly regarding material composition. A few reviewers also reported negative experiences with customer service, citing issues with communication, delayed resolutions for order problems, and difficulties with returns, especially for sale items.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the amazing... See more

Quality

People report positive experiences with quality. Customers consistently praise the amazing quality of the... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the fast shipping, with some receiving... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed of shipping, often... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered 3 different sets so far (Thorns, Dreamer and Gamer) and I'm so happy with everything, I've worn them all multiple times and the amount of compliments I get is crazy! Like I honestly don't... See more

Rated 5 out of 5 stars

Any questions i had about my order were answered within 24 hours and with friendly responses. The producs are absolutely stunning. Really weigthy joggers and hoody. You definately get what you... See more

Rated 5 out of 5 stars

absolutely love the tracksuits, the quality is amazing, really comfortable and fits perfectly. Delivery was very quick and came within just a few days. Definitely worth it.

Rated 5 out of 5 stars

This is my favorite brand not only because the clothes are cute af, but also because the quality of the actual material, the quickness and efficiency with shipping, and the care that this company puts... See more


4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 53% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I love named collective so much its the…

I love named collective so much its the best drip to get! I love the rhinestone pieces so much I want to get the crash piece next. I have two pieces from them and I can’t wait to keep getting more pieces. Named collective is literally the best hands down!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

obsessed

obsessed! <3
I love the quality and all the compliments I keep getting whenever I wear NAMED! it's giving main character energy af xo

10 March 2026
Unprompted review
Rated 5 out of 5 stars

This is my favorite brand not only…

This is my favorite brand not only because the clothes are cute af, but also because the quality of the actual material, the quickness and efficiency with shipping, and the care that this company puts into their clients. Every order comes with cute little stickers and anytime I reach out to this company they respond quickly and are so kind. Love them <33

9 March 2026
Unprompted review
Rated 1 out of 5 stars

240€ for delivery

My package arrived after three weeks, which is fine, but I had to pay €240 for I don’t even know what for… taxes, customs, and shipping costs… I know England isn't in the EU and I'm from the EU, so it's understandable that there are costs involved, but this is really a lot.
Just so you know, be aware

9 March 2026
Unprompted review
NAMED COLLECTIVE logo

Reply from NAMED COLLECTIVE

Hey Eva,

Thanks for leaving a review with us!

If an order is being delivered to an address outside of the UK, additional import fees may need to be paid in order to release your parcel. Unfortunately, we cannot be responsible for any additional import charges charged by your country's import laws, and those are the responsibility of the customer. More information on this can be found on our website under 'Duties & Taxes'. We do try to advise our international customers that this could be the case at the checkout on our website. You can find these details when you select your shipping method, and the information states 'Please note: customs fees will depend on the destination country's laws, see 'Shipping Policy' below for info'.

We do try where possible to keep any additional costs for customers as low as we can, although sadly the cost of customs is ultimately calculated at the discretion of the local customs body so isn't something we're able to adjust!

We can see that you refused to accept your parcel and this was returned to us for a refund under our unclaimed returns policy. However, a chargeback was raised with your bank to recover the full amount. Therefore, this has delayed any resolution that could have been provided!

The team did reach out to enquire about this chargeback, but we did not receive a response.

If you would like to discuss this further, please email hey@namedcollective.com, and we will be happy to assist!

Love,
The NAMED Team

Rated 5 out of 5 stars

MY ALL TIME FAVOURITE CLOTHING BRAND!!

MY ALL TIME FAVOURITE CLOTHING BRAND!!! probs spent like thousands here over the many years i’ve been supporting and there’s not a single purchase i regret. fast tracked shipping, extremely active and helpful social media’s and customer service, and the clothes are perfect every time. there’s only been one time where i had a slight issue with one of my zips (out of the 15+ hoodies i’ve bought from here lol) and they instantly sent me a new one, easy peasy. LOVE THEM TO PIECES!!!!!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful items and customer service

I bought a tracksuit and it arrived quickly, they included a thank you card and some stickers which gave it a nice touch. The tracksuit was better than I could have imagined, but slightly on the bigger side. I struggled to submit an exchange due to website technicalities, so emailed the customer service team who responded within the hour sorting my problem. I cannot fault the service and will definitely be buying more from them.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Very great quality

Very great quality ! I will say, it was a bit pricey to be honest, but I def think one set is a staple ! It came so fast, I think 2-3 business days ? I def recommend getting at least one set ! I love it and will wear it more ! The fur is detachable too !!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Incredible brand <3

Incredible brand <3
Love this brand and every product ive had great quality only brand i would say is worth the money.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

They reinstated my gift card after my boyfriend cheated!!

Amazing customer service. I had a gift card expire after the guy who gave it to me cheated. I emailed Named Collective explaining the situation on a long shot that I'd be able to get some of it back. To my surprise, they responded the very next day and were so incredibly kind and gracious enough to issue me a new gift card!!! I am so grateful to them, I'll forever be a customer!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Packaging & customer service was…

Packaging & customer service was amazing and on top of everything they communicate with supporters, being an independent artist like myself-their dedication is something I can always appreciate, it’d be a dream of mine to one day work side by side with NAMED COLLECTIVE.

3 March 2026
Unprompted review

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