Brilliant service! Came out the same day to look at my washing machine, James was really thorough to find out what was actually wrong with it as it was quite odd! Part ordered and fixed within the we... See more
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Review summary
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Fantastic service, from ease of booking online, to the service tech showing up, prepared, knowing upfront what our issue was from the online questions. James was GREAT! He was prompt, polite, very k... See more
Company replied
The whole experience from start to finish was simple and stress free. It was easy to book the service. The communication was excellent, directly with the engineer. He worked around my work schedule wh... See more
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My SMEG fridge was over ten years old so when it went kaput I wasn't sure it was repairable. Booked on line and everything clear and straightforward and cost explained. Appointment made. I was uoda... See more
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Company details
About NAC
Written by the company
Washing Machine Repairs
Tumble Dryer Repairs
Oven Repairs
Hob Repairs
Fridge Freezer Repairs
Cooker Hood Repairs
Dishwasher Repairs
Cooker Repairs
We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.
Get A New Repair Quote Speak With Customer ServiceNAC (Domestic Appliances) Ltd
Written by the company
- We're focussed on being the best!
- Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.
All Repairs Guaranteed
Highly qualified local engineers
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
Contact info
4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom
- nacrepair.co.uk
4.7
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Thoroughly nice guy good service
6 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Quick service with flexible appointment…
Quick service with flexible appointment option. The engineer was very friendly and only changed the minimum parts required. Would highly recommend.
7 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Great service from start to finish
Engineer brilliant, super knowledgeable, quick and efficient. Company use a fantastic text system for offering and confirming appointment window and any necessary parts, and updating you on the engineers arrival time (always including a phone number in case you have any questions). Highly recommend this great service.
7 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Quick and efficient service
Quick and efficient service. Very impressed with the turn around time and the Engineer very knowledgable. Recommend NAC to anybody for appliance repair
8 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
my appliance was fixed saving me the…
my appliance was fixed saving me the expense of a new one!
31 July 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
IMPRESSED 👍
The engineer Andy went out of his way to be polite, courteous and helpful in every way, with a professional attitude to the job in hand.
Most impressed.
Robert Lawrence.
7 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Very easy to organise an engineer visit…
Very easy to organise an engineer visit to repair our American fridge. Polite professional and quick response
7 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Quick and efficient service ,both in…
Quick and efficient service ,both in communication and engineer service..
5 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Service booking
The lady was very friendly and was able to help me communicate with her my problems. Very professional but friendly and considerate
7 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Answered my query and sorted out an…
Answered my query and sorted out an appointment quickly.
7 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Straightforward and helpful staff
Straightforward and helpful staff. Copy was competent and polite.
Thank you.
5 August 2026
Unprompted review
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Extremely disappointing experience with…
Extremely disappointing experience with NAC Services. I would not recommend them at all.
Our repair has been dragging on for over a month with no resolution.
On the first visit, the engineer checked our tumble dryer and it happened to work briefly after my husband had already cleaned the lint build-up inside it. We were simply told that cleaning the lint was all that needed to be done, even though we had already done this ourselves before the visit. Unfortunately, the dryer stopped working again shortly afterwards.
We called them back, and on the second visit we were told that a part was broken. The engineer ordered the replacement, and we were charged for it.
When the replacement part arrived, we were then informed that it didn’t fit our machine. Instead of acknowledging that the wrong part had been ordered, we received an email stating that it was supposedly the correct part and questioning why the manufacturer had made a part that didn’t fit, despite it being for the correct model. This made no sense and did nothing to resolve the issue.
A month now later, the repair is still unresolved. We have repeatedly been promised updates, but no one follows up. Every time we call or email, we’re simply told that someone will get back to us, yet no one ever does.
The lack of communication, accountability, and timely service has been incredibly frustrating. Overall, a very poor experience that has wasted our time and money. I would not recommend NAC Services.i’m
7 July 2026
Unprompted review
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
Engineer came day after I reported…
Engineer came day after I reported fault. Identified and fixed the problem. Was courteous and helpful. Cost of repair was clearly explained when booking.
6 August 2026
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Reply from NAC
Hi,
Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.
If we can help again in the future, please feel free to get in touch.
Kind Regards,
NAC Customer Service Team.
Absolute pirates
Absolute pirates, engineer turned up and spent most of his time on YouTube trying to work out how to fix the dishwasher. Unsurprisingly was unable to fix and charged over £100 call out charge and explained it was a plumbing issue. However a called a different reputable contractor and they diagnosed and fixed the fault!! I will be calling for a full refund tomorrow.
6 August 2026
Unprompted review
Reply from NAC
Hi,
We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall TrustPilot Score.
We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process, or a very small percentage of our customers may not be happy with a repair visit outcome.
If you left the required identifiable information when leaving your review, then we will be able to find your repair and we’ll look in to your review content internally and contact you if we need to discuss anything further.
Kind Regards,
NAC Customer Service Team.
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