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VQ Reviews 

786
•
TrustScore 5 out of 5

4.8

Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, prompt responses, and professional assistance. Many appreciate the high quality and excellent design of products like radios, mixers, and slow cookers, often noting their impressive sound and features. However, some customers noted initial product issues such as faulty radios, power cables, or adaptors, and occasionally received items with minor damage. A few also mentioned difficulties with rechargeable battery availability or compatibility. Despite these concerns, the company's responsive customer service often resolved these problems efficiently.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing delight with their radios,... See more

Customer service

Customers consistently report overwhelmingly positive experiences with customer service, often describing it... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the company's prompt and efficient responses... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent sound quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With a rapidly failing battery in my Hepburn 11 radio, and unable to find my charging cable anywhere, I turned to VQ to ask where I might buy a replacement. VQ's Victoria, promptly arranged to send on... See more

Rated 5 out of 5 stars

I bought a Retro Mini which arrived safely this week and well packaged. I received help from Victoria to set it up who was so kind and patient. I wanted a new radio for my bedroom and am delighted wi... See more

Rated 5 out of 5 stars

Amazing experience via email for a replacement Laura Ashley slow cooker lid. I accidentally shattered mine, and reached out to Laura Ashley who directed me to VQ. They contacted me immediately via e... See more

Rated 5 out of 5 stars

Now you would expect if you bought something second hand off eBay and you had a problem, you'd expect the manufacturer to say "not our problem"!! This was not the case with VQ. I had a minor issue rel... See more

Company details

  1. Manufacturer

Written by the company

In 2011, VQ (known then as View Quest), launched the original Retro Radio – a DAB / DAB+ Digital Radio and Apple Docking station. The original retro was designed to change the market, a multi-functional product that came in a range of colours very much with the design conscious in mind. A hit with the public and press alike, the radio even won a prestigious What HiFi Award. The classic line of success brings success is never more true than in the story of VQ as in the years since we’ve been working hard to produce increasingly incredible products that continue to win awards and your hearts. The one thing we’ve always put at the heart of our design though is choice, many have (and still do) consider us mad for offering you such a wide choice of colours and finishes. We don’t think it’s mad, in fact we’ve built everything in our business to give you that choice because we believe it’s important. You will live with our radios and speakers for a lifetime and we want them to be an expression of your own taste & style. As part of that mission to give you choice and to deliver products that get you excited to have them in your home, we’ve also been fortunate to forge relationships with designer brands that are loved by millions of people across the world. We design and manufacture products in partnership with; Emma Bridgewater, Joules, Laura Ashley & Cath Kidston and there are many more designer names to come. Ultimately as our product range grows from; radio to docking stations, Bluetooth speakers, multi-room systems to Smart Speakers we remain true to our founding principal, it has to be something that looks and sounds good enough for Jonathan to have in his home.

Contact info

4.8

Excellent

TrustScore 5 out of 5

786 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(786)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Great customer service. I thought my View Quest Retro Mini DAB radio was destined for the bin but they guided me to do a factory reset on the unit and that fixed the issue. Very quick, kind and effective response to my request for assistance.
That's PROPER customer support..!!!

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful sound

Wonderful sound. I have hearing difficulties which made it impossible to understand speech from my smart speaker when I was not wearing hearing aids. Problem solved with Monty!!

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Stunning after market customer service

I needed to contact the customer services regarding an issue I’ve had with my nearly 7-year-old Retro Mini Dab Radio, VQ responded and resolved the issue instantaneously, thanks guys. Highly recommended.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! The quickest response to a ‘contact us’ service I have ever experienced. So friendly, and so incredibly helpful providing me an amazing resolution that made my day. Thanks so much

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had a problem with my radio (I had it plugged into the incorrect port) and my query received a quick response with a clear answer. Very good communication (and love the radio!).

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service

When I bought a radio it didn't work for some odd reason. The lady at VQ was wonderful and helped explore what the issue could be. I was then sent a new plug and found the original plug was faulty. I was so pleased at the prompt response to my query, and the ease with which it was put right. Thank you so much.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Experience

A Which? review gave the Monty radio a good review, with a comment about screen-out time. So, I checked this up with a question to VQ. I asked - how many seconds does one have to select an option when in settings, e.g. setting an alarm time, date, etc. Victoria replied from VQ telling me she had got a stopwatch and had timed the 'screen-out' for various functions, finding it to be around 30 seconds. That's plenty. Full marks for customer service.
I then bought the Monty direct from VQ for £100.
I'm pleased with the radio - it has good reception and its pretty easy to use. So far, so good. Well done to VQ.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I recently purchased a VQ Monty DAB radio. It is lovely and the sound quality is excellent.

When I contacted VQ about buying a battery for it, I received a quick response.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

View Quest Retro Mini DAV radio

I’ve owned my View Quest Retro Mini DAB radio for many years and it still gives excellent service.

Having recently dropped the unit, the antenna got broken. When contacting the View Quest service team to ask for guidance on purchasing a replacement, they responded very quickly by offering to send out a new antenna at no cost - AMAZING customer service 👏

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Radio lead

I had purchased a vq dab radio and the lead had gone kerput so i emailed the company and asked where I could buy another, they replied that they would replace it and it turned up 3 days later, amazing customer communication and service, thanks vq

31 July 2024
Unprompted review
Rated 5 out of 5 stars

electric kettle replaced

The switch on our kettle cracked so I emailed the Company who replied promptly, then arranged labels for me to return the item to them. Kettle replaced by return and the whole matter concluded within 3 days. Great service and efficiency combined. Thank you all.

1 August 2024
Unprompted review

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