PROCare Ltd Reviews 64

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive product knowledge, highlighting their willingness to go above and beyond. The service is frequently described as excellent, with many people appreciating the efficiency and smooth experience, including reliable and fast delivery. Reviewers are also very satisfied with the quality of the products offered. However, some people were dissatisfied with manufacturing faults in certain products, such as bathroom furniture and shower screen doors, and experienced delays in resolving these issues.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Product

Users describe positive interactions with product. Customers consistently praise the quality of the products,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently report that deliveries are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always deal with Martin Moore when ordering products from PRO care he is always very helpful and informative . If there are any issues with a particular product supply he will always let me know an... See more

Rated 5 out of 5 stars

I’ve used PROCare for the past 5 years while working for various companies fitting wet rooms. They’ve consistently supplied everything we’ve needed . sometimes at the drop of an hat Sales person Karen... See more

Rated 5 out of 5 stars

I have worked with Procare for many years and every time they work professionally and in timely manner. Josh especially goes above and beyond to make sure everything is running smoothly and always is... See more

Rated 5 out of 5 stars

EA Mobility - Purchasing Manager " Good people - Good products - Good prices " This is my mantra when deciding between new suppliers. Procare have supported us through this very successful business... See more


Company details

  1. Manufacturer

Written by the company

PROCare is the UK’s complete accessible bathroom and kitchen solutions provider, with over 24 years of experience manufacturing and supplying wet rooms, adapted bathrooms and adaptive kitchens. We partner with social housing providers, housing associations, occupational therapists and contractors to deliver every aspect of an adaptation project. From our 75 000 sq ft facility in Wigan, we design, manufacture and supply a full range of specialist accessible products, working alongside leading brands. Our national OT‑led survey service, design support and in‑house manufacturing are backed by next‑day logistics - so projects run smoothly with just one order and one invoice, keeping things simple and cost‑effective. As a family‑run business, care, collaboration and innovation sit at the heart of everything we do. Whether it’s creating a barrier‑free bathroom, a wheelchair‑accessible kitchen or a future‑proofed wet room, our purpose is clear: to make accessible, dignified living a standard part of every home, building and community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

64 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Forgot to use discount and they refunded it

Everything arrived on time and as expected, all good quality. Most impressive was when I got in touch to say I had missed out on redeeming my 20% off at checkout they made the effort to refund me.
Very happy

24 February 2026
Unprompted review
Rated 5 out of 5 stars

We have been using procare from a while…

We have been using procare from a while now and they have been one of our go to suppliers for most of the things we need. The staff is very professional and polite over the phone especially Josh Benfold he has helped me quite a few times whenever i am stuck in a few situations. Totally recommended.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, we have used them for many years, they supply everything required for a wet room or bathroom, including adapted kitchens with first class customer service.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used PROCare for the past 5 years…

I’ve used PROCare for the past 5 years while working for various companies fitting wet rooms. They’ve consistently supplied everything we’ve needed . sometimes at the drop of an hat Sales person Karen is a pleasure to deal with nothing is too much trouble delivery's are super quick cant recommend enough

12 December 2025
Unprompted review
Rated 5 out of 5 stars

We work with PROcare regularly and…

We work with PROcare regularly and highly recommend (Martin M in particular). They are always friendly and help find a solution for our problems, with a knowledge about their product range. Nothing is too much trouble!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company to work with

Amazing company to work with, orders always arrive on time and if there's ever any issues, they are resolved quickly and efficiently. Special mention to Josh who always goes above and beyond for us and helps at every stage! Thank you :)

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service each and every order

We have been using PROcare for a number of years for our DFG materials for wet rooms and particularly Martin Moore, our account manager who has always been at hand to assist with tech spec, arranging urgent materials often at short notice, its has never been a case of no, we can't do it but has always delivered in full as promised, which means we deliver on time too leaving our clients happy with their new wet rooms. Can't fault his service, professionalism and politeness.

Looking forward to another year ordering from Procare in 2026.

Shaban

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

I have worked with Procare for many years and every time they work professionally and in timely manner. Josh especially goes above and beyond to make sure everything is running smoothly and always is first to correct something if anything goes wrong.
-Mark Collis

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company to deal with , always a reliable service ,quality products ,speedy delivery and great communication from Shaun & Ryan.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

I always use procare instead of akw or…

I always use procare instead of akw or regal. The team seem a lot more on it. I can add that Martin Moore is the 1st point of contact when ordering. It just makes the day to day running of a business that little bit easier.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We have had a great service from Procare for many years and have always appreciated their expertise and professionalism, I look forward to working with them for many more years...

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Working with ProCare is a pleasure

Working with ProCare is a pleasure. The team from top to bottom are always willing to help and nothing is too much trouble. The design team are on hand to explain things to our residents and make the whole process as smooth as possible.
H21 have a great working relationship with ProCare and through resident feedback and consultation days, they have helped us to form a robust and fit for purpose specification of products for our residents.
Cunningham Court in Heacham was testament to this following a review meeting with everyone involved and the comments received.
Keep up the great work and I look forward to the next projects with you all.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

PROCare team are fab!

PROCare have been fab to deal with. The whole team are great with communication and have good knowledge of their products. Josh Benfold in particular has been most helpful. Thank you

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Been using PROcare for many years and the service is always excellent. They always go that extra mile to help and assist.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Bathroom supplies

Always helpful and extremely knowledgeable in all the products would have no hesitation in recommending Martin and his colleagues for any job you are undertaking

8 December 2025
Unprompted review

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