VetMed Supplies Ltd 

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Rated 1 out of 5 stars

I have sent in two different written prescriptions from my vet to this company that they cannot find. I have emailed them several times, sent in scanned copy of prescription that was mailed to them... See more

Rated 1 out of 5 stars

My experience is one of frustration and disbelief that a company such as this can be selling vetinary products and still be in business! I ordered some expensive and urgent medicine for my horse on... See more

Rated 2 out of 5 stars

First time I purchased great but second time payment failed so tried to contact as requested on number given however number unobtainable tried number on website answered by someone just saying hello... See more

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Rated 5 out of 5 stars

A most satisfying experience

there are many sites in which to buy medicines for pets online and as a novice its quite daunting .I chose this site because the procedure was straight forward and explanations were clear and available. I had to e mail the customerservices at VetMed with a problem and they replied helpfully in minutes. The medicines arrived before the expected date and were well packaged. I was very pleased and satisfied with the service and will continue to use Vetmeds and recommend them to all.

29 August 2013
Unprompted review
Rated 5 out of 5 stars

Excellent customer care, excellent service

Bought online for the first time had a few hicups as only have access via a mobile phone but received excellent guidance when I called direct. Goods arrived next day as promised even though my order was late afternoon.

Well use this company again

26 August 2013
Unprompted review
Rated 5 out of 5 stars

Very quick and efficient service

I ordered the myoplast on the recommendation of my vet. I found the most competitive price on this site. Despite stating 5-6 days standard delivery it arrived after 2. Would definitely use again based on this experience. Thank you

24 August 2013
Unprompted review
Rated 5 out of 5 stars

Great service and great prices.

I'm new to buying pet medicine online. VetMed have been very helpful on the end on the line with my queries and amazingly fast at delivering the products. Their prices have been good as well. I am saving a lot of money buying my dogs medicine this way and I might not have been able to afford to treat him otherwise. For that alone I will be eternally grateful.

14 August 2013
Unprompted review
Rated 2 out of 5 stars

No refunds on prescription drugs

I paid almost £100 for drugs for my sick pony. Unfortunately my pony had to be put down the day before the drugs arrived. I asked for a refund if I returned them asap but I was told it is not their policy to refund on prescription drugs. I am now stuck with £100 worth of unwanted drugs. Just what I need after all the vet bills and disposal costs.

6 August 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

I'm very sorry to hear about Oscar; however, sadly, this is a legal issue - once a medicine has been dispensed, we cannot re-sell it, as it is impossible to guarantee that the product has been stored properly outside of our supply chain.
Any dispensary or pharmacy that will re-sell any medication (with a very few exceptions) once it has been dispensed and returned is at best behaving unprofessionally.
Our terms and conditions are very clear that we cannot and will not do so; and while I am very sympathetic to your loss, I cannot put other people's animals at risk by dispensing potentially substandard or improperly stored medicines.
Please accept all our condolences,

David Harris BVSc MRCVS
MyVetMeds

Rated 3 out of 5 stars

A bit confusing.

Your website wouldn't let me confirm purchase. I phoned you and was promised a phone call the next day, which didn't come. In the mean time I had 5 emails some confirming order, some saying order dispatched, One saying I still had product in my box. So I phoned again, and got it sorted out. Next time I will phone order through, it seems a lot easier.

5 August 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

Our system keeps customers up to date with all their orders - in this case, where multiple orders were placed, the system will notify the customer if one of their orders isn't completed, as well as status updates on those orders which have completed and been processed and dispatched.
However, if there is a problem online, we can of course take orders over the phone.

David Harris BVSc MRCVS
MyVetMeds

Rated 5 out of 5 stars

First rate service

I was after some needles for my diabetic cat, other web site's were at best hard to navigate to find the right type. VetMed's was not, info on the site was good. So was able to see them in just a few clicks, so the right needles were ordered. No problems either, with them being delivered on the second working day, after I had ordered them.

Dave

3 August 2013
Unprompted review
Rated 5 out of 5 stars

Great value and good service

Very helpful following difficulties ordering on-line due to web probs. Excellent value compared to my local vets and very fast delivery.

Will definately use them again.

31 July 2013
Unprompted review
Rated 4 out of 5 stars

Best price for equipalazone for horses

I have an old horse that requires equipalazone to keep him comfortable as he has arthritis. However, this is very costly from the vets so I am always looking for ways to save money and found myvets to be the best on price at least £10.00 cheaper than other online services I have used. The only drawback was that I was not kept informed as to when theyreceived my scanned prescription and when my order had been despatched and had to chase that. Other than that I received the equipalazone when they said. So overall a good service and would use them again.

29 July 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

I'm really sorry you didn't get our messages - every time the status of your order is changed (from received, to when it is sent to the warehouse, to when it is dispatched) an email is sent to the address you provided. It sometimes helps to make sure our address is white-listed by your spam filter, or saved as a contact, because otherwise important messages can get trapped in the spam or junk folder!

David Harris BVSc MRCVS
MyVetMeds

Rated 5 out of 5 stars

First class service

Our telephone enquiry was dealt with in a friendly and efficient manner.
Our order was dealt with equally efficiently and arrived as quickly as promised.
All in all a first class service.

25 July 2013
Unprompted review
Rated 3 out of 5 stars

Delivery

I ordered medication for my pony on the 10th July 2013. - today is the 23rd and I've still not received it. I have emailed vetmed chasing delivery but had no reply

23 July 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

As the law stands, we cannot dispense prescription-only medication unless we hold a valid prescription on file - a prescription is a legal document with a fixes expiry date, and can only be used to dispense the total amount of medication specified on it.
In this case, we thought you were aware that your prescription had no repeats remaining, and I'm sorry that that wasn't the case. Having received your new prescription, they have now been dispatched, however, so they're on their way to you!

David Harris BVSc MRCVS
MyVetMeds

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