VetMed Supplies Ltd 

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Rated 1 out of 5 stars

I have sent in two different written prescriptions from my vet to this company that they cannot find. I have emailed them several times, sent in scanned copy of prescription that was mailed to them... See more

Rated 1 out of 5 stars

My experience is one of frustration and disbelief that a company such as this can be selling vetinary products and still be in business! I ordered some expensive and urgent medicine for my horse on... See more

Rated 2 out of 5 stars

First time I purchased great but second time payment failed so tried to contact as requested on number given however number unobtainable tried number on website answered by someone just saying hello... See more

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Rated 5 out of 5 stars

The cat's whiskers !

The thyroid pills for my cat have always been delivered on time and with no hassle. All I have to do now is persuade her to take them ! Leather gauntlets come in handy !

12 October 2013
Unprompted review
Rated 2 out of 5 stars

Very slow delivery

Took over a week to arrive.

8 October 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

I do apologise for the delay to this order - we had some trouble getting hold of the produc from our suppliers. However, you placed your order on 28th September, and it was delivered on 5th October, within the 5-6 working days of the Economy delivery option you chose at checkout.
If in future you need a product faster, it might be wise to select the Standard or Express delivery service.

David Harris BVSc MRCVS
MyVetMeds

Rated 4 out of 5 stars

Great prices and loyalty point discounts too !

MyVetMeds offer the best base prices I have found. Currently there are also 5% promotional discount codes available. In addition loyalty points earned on each order make subsequent purchases even more economical. My only criticism is that my first order had a special concession of double loyalty points and, whilst this concession no longer applies, it still appears on each subsequent order condirmation !

6 October 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

I'm really sorry those double reward points markers are still flashing up - we'll look into that. In any case, we have credited you with the extra points for those orders; please accept this as our apology!

David Harris BVSc MRCVS
MyVetMeds

Rated 5 out of 5 stars

Prompt, excellent service

I found VetMed Supplies Ltd by searching on the internet and then found that my daughter who lives over 300 miles away near Okehampton in Devon was well of the company. I have now purchased twice from the company and on both occasions have received prompt, excellent service at a reasonable price. I will definitely use them again for future purchases.

3 October 2013
Unprompted review
Rated 5 out of 5 stars

First time used this site

I needed to find somewhere else to buy tablets for my epileptic dog .After looking for a few days looking for places to buy from I came upon this site ,I was quite reluctant but I thought I would have to try as the vets was getting to expensive as my dog is on three different tablets .Order came very quickly ,did phone customer services on the day to ask what time the delivery would be very helpful person gave me tracking order number .My order arrived on the right day ,came well packaged .I will be using this site again .

1 October 2013
Unprompted review
Rated 4 out of 5 stars

Simple acquisiton and delivery on time

The site is good, with relevant and organised information.
The delivery occured without any problems.

24 September 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

I'm glad you were pleased! Is there anything we could have done to earn that 5th star?

David Harris BVSc MRCVS
MyVetMeds

Rated 5 out of 5 stars

excellent

exactually the same make as i get from my vet an less than half iv paid at my vets def would use again

21 September 2013
Unprompted review
Rated 5 out of 5 stars

Perfect Service

The customer service is perfect, very fast and friendly response to all questions, very fast shipping also (this is something extra important when, like me, need urgent a medicine to your best friend)
I would recommend this store, for me works absolutly perfect. Thank you very much and ... until next order! :-)
Tina Clemente (from Spain)

17 September 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

Really good, telephone answered efficiently, medicines for the cat placed on order after FAX and delivered on time.

14 September 2013
Unprompted review
Rated 4 out of 5 stars

Good product, but delivery could be quicker and better

Excellent products, prices have increased slightly recently so not necessarily as good as they used to be. Delivery service is slow, also, they could benefit from sending out an email of when the purchase will be delivered.

3 September 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

Sadly, our suppliers raise their prices on a regular basis, and we have to follow suit! In the last two months, we have changed the price of less than 1/6 of our products; the average price increase works out at less than 21p.
Regarding the delivery times, this order was dispatched within 2 working days of order, and was scheduled for delivery by the end of the week (within the 5-6 working days estimated at checkout). If it was delayed beyond that, please get in touch and let me know, and I'll investigate with our couriers, FedEx, and try and find out what went wrong! We do offer a faster delivery service, but we do say you should allow 5-6 working days with the free Economy option.
Again, please let me know if the delivery was delayed beyond that window, and I'll look into it for you.

David Harris BVSc MRCVS
MyVetMeds

Rated 5 out of 5 stars

saves money!

Exactly the same products for my dog/s - at a much better price.
After my wife died and then my border collie died, I adopted two Jack Russells from the RSPCA. They are a big part of my life and keeping them well is my number one priority.
As a pensioner with elderly dogs, bills for medicines can be costly but VetMed supplies helps me to keep those costs as low as possible - and delivery is fairly quick too!

31 August 2013
Unprompted review
Rated 4 out of 5 stars

On the few occasions I have phoned the company, I found them pleasant and helpful.

After a bit of research, I found this company were the cheapest in supplying medication for my cat. The price was almost a third of what my local vet charges.
I phoned on a few occasions to discuss quantities and directions on how to get a prescription etc and found the staff very pleasant and helpful.
The only criticism I have is, on the last order I asked for first class post delivery as I was low on medication but the goods did not arrive for around four days. I susequently ran out of pills and had to go to my local vet and pay the bigger price.

29 August 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

We're really sorry about the delay to that order - the product in question (rather unexpectedly) went out of stock from our suppliers and we had to chase down an alternative supplier to get hold of it, resulting in a delay in dispatch.

David Harris BVSc MRCVS
MyVetMeds

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