VetMed Supplies Ltd 

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Rated 1 out of 5 stars

I have sent in two different written prescriptions from my vet to this company that they cannot find. I have emailed them several times, sent in scanned copy of prescription that was mailed to them... See more

Rated 1 out of 5 stars

My experience is one of frustration and disbelief that a company such as this can be selling vetinary products and still be in business! I ordered some expensive and urgent medicine for my horse on... See more

Rated 2 out of 5 stars

First time I purchased great but second time payment failed so tried to contact as requested on number given however number unobtainable tried number on website answered by someone just saying hello... See more

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Rated 5 out of 5 stars

Reliable service

I've used VetMeds repeatedly as they stock things unavailable locally and are very reliable. The packaging is robust and I would recommend them to anyone.

8 January 2014
Unprompted review
Rated 5 out of 5 stars

High service low prices ! No Worries.

Thank heavens i decided to order from myvetmeds.co.uk, this is what all online service should be like it was a joy to use this company, I would recommend them to anyone. I did contact them by phone before placing my first order they were very courteous and very helpful and even contacted me back by phone as i had requested this, so you can be sure they get back to you promptly.
I did not read any reviews for them and took a chance, so I hope this helps you.
Katie my Newfoundland Dog sends a big thank you to myvetmeds.co.uk and all the team.
She has heart problems but now we can manage the drugs bills. Thanks 2 U.
Anthony

3 January 2014
Unprompted review
Rated 2 out of 5 stars

very long delivery time

i have ordered two weeks ago but still not recieve the ordered products for my dog (order no. 47575) and i am quite worried if my dog needs to wait even longer.
its much longer than expected and i hope this can be significantly improved.
for example, let the overseas customer know how many days it will take before the transaction is completed, at least customer can have an expected days (and decide whether to order).

thanks

13 December 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

I am very sorry for the delay to this order - it should have been with you within 3 weeks from order placing, and I sincerely apologise if it was not. We aim for 10 days to Far East destinations (to take account of delays in transit), but in this case, this was exacerbated by difficulty getting hold of the product.
Please accept our apologies; we have altered our ordering procedures so orders of the product from the manufacturer are moving much more smoothly.

David Harris BVSc MRCVS
MyVetMeds

Rated 4 out of 5 stars

Good service

They deliver what you order within the time they say. No complaints. The only way they could improve is to tell you the delivery date, although you are notified when the order is dispatched.

3 December 2013
Unprompted review
Rated 5 out of 5 stars

Great Communication, which is vital when ordering medication

I have been using this company for about a year for our dogs epilepsy Medication, I worried about not getting it directly from the vets to start with but ordering direct saves us about £100 a quarter so thought it was worth a go.

What gives me confidence in this company is the communication I had my first issue this month and was easily sorted out with one telephone call and the missing meds arrived the very next day.

2 December 2013
Unprompted review
Rated 5 out of 5 stars

First time I had used these guys, and it wont be the last !

Its always difficult to decide as a first time customer who your dealing with, but these guys are the real deal. My first order was processed without problem, and the price they quote is 1/2 the price of my local practice. Cant quite work out why my local vets insist I take my business elsewhere ? Thanks for the great service.

30 November 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I needed to speak to someone about my dogs prescription before I placed the order. The person I spoke to couldn't have been more helpful.
Great service and fast delivery. I would definitely use again.

29 November 2013
Unprompted review
Rated 5 out of 5 stars

Keeping my dog Archies heart beating so he can continue to mend mine, is priceless.

I was very worried about affording the increasing costs of archies medication as I am unable to work at present . I was unaware of vet medication sites as my own vet had not mentioned this option to me. A friend informed me of what you do and I was so pleased to find out that I could keep my special boys little heart working to give me more time with him. The site is clear and easy to follow so thankyou very much it feels like a gift!

28 November 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Value and service

My dog who is ten now has had epilepsy from a pup so we have always had big vet bills, this can't be helped but I recently looked at the drugs my dog was on and to my surprise one of them was no longer a prescription required one - how long this has been off the list I don't know but my vet had not mentioned it and I think that was wrong as they were charging me double what I paid at vetmed, a big saving for us, I will be asking for a prescription for her other drug as I pay 44p a tablet and vetmed charge 21p, so less than half the price, if the prescription charge is reasonable I will be ordering through them. I realise vets have to make a living but double everything up - not right. I will not hesitate to order from vetmeds they have been prompt and answered all my questions, can't praise them enough.

25 November 2013
Unprompted review
Rated 2 out of 5 stars

EXPERIENCE!!!!!! BEEN WAITING 2 WEEKS FOR PRESCRIPTION GOODS

Unhappy with the service as I sent my prescription off 10 days ago and now my cat has run out of the tablets that they tell me are to keep him alive. They don't reply to emails!!!

22 November 2013
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

We have, unfortunately, received no email, post, or telephone contact from this customer since they placed the order, and obviously, we cannot dispense a prescription medication without a prescription.
If you're having trouble getting hold of us on email, I would advise you to firstly check the address (we get a lot of people who mis-spell the email address); and then please submit a support ticket, or use the "contact us" page on the site, or simply telephone us! If we haven't replied to your email, it probably means that, for whatever reason, we haven't received it!
David Harris BVSc MRCVS
MyVetMeds

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