VetMed Supplies Ltd 

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Rated 1 out of 5 stars

I have sent in two different written prescriptions from my vet to this company that they cannot find. I have emailed them several times, sent in scanned copy of prescription that was mailed to them... See more

Rated 1 out of 5 stars

My experience is one of frustration and disbelief that a company such as this can be selling vetinary products and still be in business! I ordered some expensive and urgent medicine for my horse on... See more

Rated 2 out of 5 stars

First time I purchased great but second time payment failed so tried to contact as requested on number given however number unobtainable tried number on website answered by someone just saying hello... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic very helpful and reliable srevice

I was worried about my dog as I live in Cyprus and now Cyprus cant get the medication that my dog is on
I found vetmed on line and ordered the medication and it arrived to Cyprus with no problems
Great service and great staff
Thanks

17 February 2014
Unprompted review
Rated 5 out of 5 stars

First Class service

I would use this site again. I had very fast efficient service and was kept informed at each stage. Many thanks. The product was just what my dog needed in the size required, when it was not often stocked elsewhere.

13 February 2014
Unprompted review
Rated 2 out of 5 stars

poor support

First time I purchased great but second time payment failed so tried to contact as requested on number given however number unobtainable tried number on website answered by someone just saying hello no name given so questioned was it vetmed yes it was but at 4 pm the person who may be able to help has gone home.

Not been able to resolve as no one there whenI phone. So order not fullfilled.

13 February 2014
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

Dear Customer,
I'm really sorry there wasn't anyone able to help you when you called - I can only assure you that this really isn't normal! Did you leave a contact number so we could get back to you? Our normal policy is that, if the person you need to deal with isn't immediately available, we'll call you back as soon as they are - usually within an hour (9-5) or the next morning if outside those times.
Regarding the phone number, that email is supposed to list the current number - I'm afraid it looks like there have been gremlins in there, so we'll look into that as a matter of urgency.
Meanwhile, please call us again so we can get your order sorted out - we've still got it sitting here waiting for you!

David Harris BVSc MRCVS
MyVetMeds

Rated 5 out of 5 stars

My dog think VetMeds are the BEST

VetMeds is a brilliant service and I would recommend them to anybody. Recently had a situation where we urgenty needed some prescription food and was going on holiday in 2 days time. I explained the situation to VetMeds and the food was there the very next day - saved my little boy from starvation!! Well, not really starvation - you know what I mean.
They always deliver when they say they will - we have never had a problem with with. Costs are really good too compared to Vets (for prescription food) and supermarkets for ordinary food.

11 February 2014
Unprompted review
Rated 4 out of 5 stars

Satisfied for the moment

I ordered 4 bottles of Epilease 1000mg and the service was quite fast to deliver in Portugal.
Just found the shipping fees too high

6 February 2014
Unprompted review
VetMed Supplies Ltd logo

Reply from VetMed Supplies Ltd

Sadly, we have had major problems sending parcels to Spain and Portugal - at one point, almost one in three was going missing en route. We increased the shipping to International Signed For Priority Airmail (which is more expensive than normal Airmail), and this seems to have solved the issue of the missing parcels - although I appreciate it is more expensive.

David Harris BVSc MRCVS
MyVetMeds

Rated 5 out of 5 stars

Superb!

Everything I wanted in stock at a reasonable price. Delivery was on time as stated.
Will use again.

27 January 2014
Unprompted review
Rated 4 out of 5 stars

good service

Well recommended,Follow direction on web and you get your perscriptions on time.An efficient operation at a compedative price.

21 January 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I received a phone call to explain that part of my order was out of stock but was expected later that week. I was asked if I would prefer my part order sent immediately and the rest would follow or if I would prefer to wait and receive the whole order together. The standard of service is excellent and I will continue to use the company.

19 January 2014
Unprompted review
Rated 5 out of 5 stars

Epilease 100mg

Our Dog Has Epilease I Was So Glad To Find His Tablets On Here Without The Vet Costs. They Are The Same Tablets I Would Of Been Given By Our Local Vet And A Lot Cheaper. Myvetmeds Gave Me A First Class Service And They Were At My Door In No Time. I Will Now Always Order From You. Thank You For Everything And A Top First Class Service

19 January 2014
Unprompted review
Rated 5 out of 5 stars

really good service

far superior service and customer CARE in comparison to a similar company I had the misfortune of dealing with in recent months. I will now be sticking with you guys.

Thank you very much

19 January 2014
Unprompted review

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