Mypura.com Reviews 

2,276
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the nappies, for their softness, gentle nature on skin, and absence of harsh chemicals, often preventing nappy rash and providing excellent absorbency. The efficient delivery, user-friendly subscription service, and helpful, responsive customer service team are also frequently highlighted. However, some people mentioned occasional issues with leaks and blowouts, particularly with certain nappy sizes or overnight use. A few also noted recent design changes, such as adhesive or elastic, sometimes caused discomfort or marks on their baby's skin.

What people talk about most

Product

Customers had positive experiences with product, with many praising the nappies for being super soft, secure,... See more

Quality

Consumers find quality to be positive, with many praising the nappies for being super soft, secure, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent, brilliant,... See more

Subscription

Clients share positive opinions on subscription, highlighting its ease of use and convenience for managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve used Pura nappies from birth and I can’t explain how much reassurance it offers knowing there’s no nasties inside of them. Not to mention how super soft they are, I’ve told so many people about... See more

Company replied

Rated 5 out of 5 stars

Great nappies. I wish we had found Pura sooner. Our first child constantly had nappy rash, some nappies made it worse than others- the worst were the ones with more chemicals in and we finally found... See more

Company replied

Rated 5 out of 5 stars

Easy to order and delivery was prompt, even over the Bank Holiday weekend. We love the fact that Pura spearheaded nappy recycling initiatives around the UK, and look forward to hopefully seeing this c... See more

Company replied

Rated 5 out of 5 stars

Great nappies. Got a trial pack as I was looking for nappies that were sustainable and non-toxic. Was pleasantly surprised that they also fit very well and are leak-proof. Subscription is easy and com... See more

Company replied


Company details

  1. Baby Store
  2. Diaper Service
  3. Toiletries Store

Written by the company

Pura. Made by parents, for parents. We wanted to give our babies the best possible start in life. When we couldn’t find diapers and wipes that we could trust to protect their delicate skin (with less impact on the planet) we created our own. Pura was born to provide all parents with clean, safe and toxin-free baby products, made more sustainably. No compromise. We’re so proud to be changing the world, one bottom at a time. Guy, Abi, Ezra and Enzo


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(2,276)

192 reviews in the last 12 months

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Rated 5 out of 5 stars

Have used these since birth for all 3…

Have used these since birth for all 3 of my babies. Thoroughly recommend. Subscription is so easy to alter and delivery can be the next day. Really easy to manage/change amounts needed/sizes and delivery dates. Whenever we have used any other nappy brands we have experienced nappy rashes and leaks.

20 January 2026
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Reply from Mypura.com

Hi Kelly,

Thanks for leaving us a review and for being a loyal Pura customer. We're glad to hear that you're finding our subscription easy to use. It's also great to hear that our nappies are working so well for you and your family too!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

This is an amazing

This is an amazing, sustainable company with such high quality products! Thank you for being so grounded in your vision and mission — I am grateful for you.

5 January 2026
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Reply from Mypura.com

Hi Maria,

Thanks for leaving us a review. We're really grateful for the kind words and thank you for the support. We're thrilled that you're enjoying our products and thank you again for supporting us on our mission!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Great nappies - no problems with leaks

Great nappies. Like how they don’t have the nasties that many other nappies have. Better for baby (and the planet when compared to other disposable nappies).

5 January 2026
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Reply from Mypura.com

Hi,

Thanks for leaving us a review. We're thrilled to hear that you're loving our nappies. We purposefully ensure not to include any chemical nasties to ensure they're as gentle as possible on even the most sensitive skin!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Arrived on time..good quality and…

Arrived on time..good quality and sustainable which is keeeey

4 January 2026
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Reply from Mypura.com

Hi Frazier,

Thanks for leaving us a review. We're glad to hear that you're enjoying our speedy delivery service and our products!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Great Quality and super helpful customer service

Their customer service was super helpful for our questions, they even replaced a product right away that Amazon sent in faulty

3 January 2026
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Reply from Mypura.com

Hi Betül,

Thanks for leaving us a review. We're glad to hear that our customer service were able to help answer your questions and resolve the issue you had with a faulty product!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Amazing nappies 🥰

Amazing nappies- soft, take a lot of liquid, reduce leaks and way kinder to the environment than other popular brands- plus a better price! What’s not to like? Especially when delivery is free when you buy a box of them from Pura’s website :)
Nappies Pura than a babies’ bum 🍑

6 January 2026
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Reply from Mypura.com

Hi Becca,

Thanks for leaving us a review. We're thrilled that our super soft nappies have been working so well for you and your little one. We're glad that you're enjoying our free next day delivery service too!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Very quick delivery ,fast

Very quick delivery ,fast, fantastic communication

5 January 2026
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Reply from Mypura.com

Hi May,

Thanks for leaving us a review. We're glad to hear that you're enjoying our speedy and convenient next day delivery service!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 4 out of 5 stars

Non toxic nappies

I have repeatedly bought these nappies for my newborn as I refuse to put him in mainstream nappies filled with toxic chemicals and god knows what else. These nappies have excellent ethos and fit my little one well. They’re also super soft and seem comfortable on him, yes we occasionally have leaks but with newborn runny poos, what nappies wouldn’t leak? Overall very impressed with them and would recommend to anyone looking for a gentle nappy for their baby, which also happens to be a good price.

3 January 2026
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Reply from Mypura.com

Hi Caitlin,

Thanks for leaving us a review. We're thrilled to hear that our super soft nappies are working so well for you and your little one. We ensure not to include any chemical nasties in our nappies so that they're as gentle as possible on even the most sensitive skin.

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Great Service

Next day delivery. Excellent service.

2 January 2026
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Reply from Mypura.com

Hi Chad,

Thanks for leaving us a review. We're glad to hear that you're enjoying our speedy next day delivery service!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Nappies you can trust

Excellent products, reliable service, 100% recommended!

2 January 2026
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Reply from Mypura.com

Hi Gonzalo,

Thanks for leaving us a review. We're thrilled to hear that you've loving our products and service. Thank you again for recommending Pura!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

excellent service and quality product

excellent service and quality product

16 December 2025
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Reply from Mypura.com

Hi Derrick,

Thanks for leaving us a review. We're thrilled that you're enjoying our service and products. Thank you again for the kind words!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 4 out of 5 stars

Love, it's all we use after cloth.

The nappies feel soft and I really value that there's no chemicals and no gels/beads used in the absorption section. The velcro tabs generally hold really well and the fit around the legs is great for both our chunky-thighed boy and our skinny-legged girl. No rash issues. Reasonably priced with helpful and convenient repeat delivery.

I'd love if you could do a larger nappy or higher absorbency one for night time as our 4.5 year old boy regularly pees through his at night, even with a wake for a pee and a fresh nappy. That's the only reason for 4 rather 5 stars.

Would love if you could extend your brilliant trial of kerb-side nappy recycling, what a great plan.

31 December 2025
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Reply from Mypura.com

Hi Katie,

Thanks for leaving us a review. We're thrilled that you're enjoying our super soft nappies and that your little one hasn't experienced any irritation with them too. We're also glad to hear that you're enjoying our speedy and convenient delivery service too!

Thank you for the feedback regarding us launching a larger size nappy/pants. We want to reassure you that we do take all of our customer experiences on board and we are always looking to expand our products wherever we can.

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

We are part of the nappy recycling…

We are part of the nappy recycling trial and it is amazing - the staff are so helpful and it’s an amazing service. Thank you!

31 December 2025
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Reply from Mypura.com

Hi Kieran,

Thanks for leaving us a review. We're glad that you're enjoying being part of our Pura NappiCycle trial. Thank you for helping us make a change!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Very fast seller and postage soft and…

Very fast seller and postage soft and comfortable nappies and no leaks and holds well

27 December 2025
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Reply from Mypura.com

Hi Samantha,

Thanks for leaving us a a review. We're glad that you're enjoying our speedy delivery service along with our super soft nappies. It's great to hear that your little one has had a leak free experience with them too!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 2 out of 5 stars

One of your main products out of…

One of your main products out of stock/unavailable for nearly 2 months (flushable wipes) and I recently orders, they are terrible to get out of the packet

9 December 2025
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Reply from Mypura.com

Hi Alan,

Thanks for leaving us a review. We're sorry that our Flushable Toilet Tissue were temporarily out of stock late last year. We are now fully back in stock so these are available to order again.

I'm also happy to say that we have improved the packaging design of this product so you should now be easier to remove each wipe from the packs.

We really really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

I’ve been using Pura nappies since my…

I’ve been using Pura nappies since my baby was born and they have been amazing. The material is soft and gentle on babies skin , three months and she’s never had a nappy rash. Her nappy doesn’t leak over night and am overall really happy with the product. Plus their customer service team has always been lovely helpful and prompt anytime I’ve needed help with something. I couldn’t recommend these nappies enough.

22 December 2025
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Reply from Mypura.com

Hi Lily,

Thanks for leaving us a review. We're glad that our nappies have been working so well for you and your little one. Thank you for the kind words about our customer service too, we're always here to help if there's anything you need!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Buy Direct

Delighted to have been able to buy these directly 'from source' rather than a third party, and to have them delivered so quickly too. The larger pack size is also a plus because it means less packaging and fewer deliveries in the long run. A 'no guilt' purchase for me, knowing I can recycle the packaging and the wipes are soft, approved flushable and biodegradable.

9 December 2025
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Reply from Mypura.com

Hi,

Thanks for leaving us a review. We're glad to hear that you're enjoying our wipes and speedy delivery service. Thank you for your support and helping us make a change!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

So a subscription order didn’t get…

So a subscription order didn’t get delivered last month spoke to a lovely team at the office who just before the Xmas hols looked into the issue and I had a new box delivered next day. No issue no questions just a sort it attitude. That’s what it is about!!!! Thankyou mypura

9 December 2025
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Reply from Mypura.com

Hi Carla,

Thanks for leaving us a review and for the kind words about our customer service. When something doesn't go quite right we're always here to help!

We really appreciate your feedback.

Warm Regards,

The Pura Team

Rated 5 out of 5 stars

Amazing nappies – super absorbent!

Pura nappies have been absolutely brilliant for my little one. I love that they keep my baby dry and comfortable for long periods, which means better sleep for everyone. The fact that they’re also made with more environmentally friendly materials is a huge bonus.

9 December 2025
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Reply from Mypura.com

Hi Salar,

Thanks for leaving us a review. We're thrilled that our nappies have been working so well for your little one and that they're staying dry and comfortable while using them!

We really appreciate your feedback.

Warm Regards,

The Pura Team

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