Good price and quick delivery. Supplied with the wrong oil filter but not the fault of My Motor World - bizarrely Bosh make two different oil filters with the same part number! My Motor World were v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more
I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more
I didn’t know the reference number of the colour of my car and I went onto My Motor World website and they gave me the number. The other websites wouldn’t give me the number but took me to the colour... See more
Company details
Written by the company
My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.
Contact info
United Kingdom
- mymotorworld.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Quick and efficient communication
Quick and efficient communication
Great customer service
1 June 2026
Unprompted review
next day delivery
I ordered a part next day delivery and was not despached the same even tho it was ordered before the cut off time
28 May 2026
Unprompted review
Reply from My Motor World
Sorry for the inconvenience caused.
If your order was placed before the next-day cut-off time, it should normally be dispatched the same working day. On this occasion, it looks like there may have been a processing or courier delay which meant it wasn’t sent out as expected.
We understand how frustrating that is, especially when you’ve paid for a next-day service. We’re currently reviewing what happened so we can prevent it happening again.
Great service and even upgraded my…
Great service and even upgraded my battery at no extra charge would highly recommend
2 June 2026
Unprompted review
Ordered next day delivery with plenty…
Ordered next day delivery with plenty of time and it was never delivered till the following week. Paid extra and have had no communication from either dhl or my motor world shocking service that seems to take every penny they can from customers if they can get away with it
28 May 2026
Unprompted review
Reply from My Motor World
I’m really sorry to hear about the delay and the lack of communication regarding your next day delivery. I completely understand how frustrating it is when you pay extra for a service that isn’t delivered as expected, especially when you’re left without updates from the courier or ourselves.
We rely on our delivery partners to meet the service levels selected at checkout, but in this case it clearly hasn’t been handled as it should have been. I appreciate this has caused inconvenience, particularly with the delay extending into the following week.
If you would like, I can look into this further for you and check what happened with the shipment and the delivery charge. In the meantime, I can also arrange a refund of the next day delivery fee
Just let me know your order number and I’ll sort this out for you as quickly as possible.
Genuine oil at very reasonable price
Genuine oil at very reasonable price. Fast shipping. Highly recommended.
1 June 2026
Unprompted review
Ordered front discs for our 2017 XC60…
Ordered front discs for our 2017 XC60 using our registration number. Local garage fitted but the discs were too thick. Supplied 31mm but after speaking to Volvo UK they confirmed the fitment should be 28mm.
All communication to MMW.Com was by email and I sent the OE information to them from Volvo however, MM.Com's technical department insisted the parts were correct!! Over 20 emails were sent and eventually they agreed to the refund.
15 business days passed and still no refund.
I then contacted them to claim my £100 labour charges back and guess what?? It was sent over to their technical team. Day after day, for 1x week, I chased them but was told a decision had to be agreed. Eventually, after more chasing they agreed the refund reluctantly.
10 more business days passed and still no refund.
This company hahe no live chat function, that part of theyr communication offerd online is a total lie. You can only contact them by email.
I will never use them again and its a shame because im a big fan of Mike Brewer!!!
DO NOT USE THIS COMPANY
Further to the response below id like to point out that over 47 emails were sent. Your sales and technical team both told me that the front discs were correct, several times, despite my local garage telling me they were the wrong size and further more, I had to speak directly with Volvo to prove you sold me the incorrect parts, despite putting in my registration number. I am still waiting for my labour reimbursement costs. Only after threatening to speak with Trading Standards did you "eventually" agree to the refunds.
Not once have I recieved an apology from you??????
1 June 2026
Unprompted review
Reply from My Motor World
Thanks for taking the time to leave your feedback.
We’re sorry to hear you’re dissatisfied with how this order has been handled. From our side, the fitment issue on the front discs was reviewed by our technical team, and once the incompatibility was confirmed, both the product refund and the labour contribution were approved.
The refunds were then processed and released from our side in line with standard banking procedures. As previously advised, once a BACS/refund has been initiated it can take 5–7 working days (and occasionally a little longer depending on the bank) to fully clear and appear in your account.
With regard to the labour claim, this was correctly escalated for technical review before approval, which is standard procedure for warranty-related labour requests.
If the funds haven’t appeared after the advised clearance period, please let us know and we will chase this immediately with the payment provider.
I ordered on May 25th
I ordered on May 25th, paid for next day delivery. Its now May 31st and my order has still not arrived.
But this may just be the parcel company 'Evri's' processing?
But the extra next day delivery charge has not worked for me.
Stuart
31 May 2026
Unprompted review
Reply from My Motor World
Thank you for your feedback.
I am very sorry that your order has not arrived within the expected timeframe, especially as you paid for next day delivery.
Having checked the order, it appears the delay is currently with the courier, Evri. While we dispatch orders as quickly as possible, unfortunately we do not have direct control over delays once a parcel is within the courier's network.
Please accept our apologies for the inconvenience caused. We appreciate your frustration, as the next day delivery service has clearly not been achieved in this instance.
If the parcel does not arrive shortly, please let us know and we will be happy to investigate this further with the courier.
Correct products arrived quickly and at…
Correct products arrived quickly and at a great price plus some free products which is always nice and unexpected.
29 May 2026
Unprompted review
I ordered 6 tins of copper lube but I…
I ordered 6 tins of copper lube but I got 5 tins of copper lube and 1 tin of cleaning solvent! Not sure why! Very quick delivery though.
15 May 2026
Unprompted review
Reply from My Motor World
Sorry about that mix-up with your order.
Please get in touch with your order number and we’ll get this sorted for you right away.
Best price and delivery option for car…
Best price and delivery option for car towel. Came well packaged and product works really well to quickly dry whole car. Well reccomended.
23 May 2026
Unprompted review
I can’t fault the speed of the service…
I can’t fault the speed of the service and the quality of products - and since I started buying my automotive needs from Mymotorworld I’ve gone nowhere else since.
Very happy indeed.
27 May 2026
Unprompted review
I found the website easy to use and to…
I found the website easy to use and to place an order. The service is quick and efficient, and I will definitely be using the service again.
21 May 2026
Unprompted review
I have ordered one part but I received…
I have ordered one part but I received wrong one when I called customer service they said they will refund the amount for the order later no response
20 May 2026
Unprompted review
Reply from My Motor World
Sorry to hear you received the wrong part and that you’ve not had an update on the refund.
Please can you send us your order number so we can look into this straight away and get everything resolved for you.
1st time customer
Great service great couriers usually use euro parts not anymore much quicker & better experience.
21 May 2026
Unprompted review
My order was delivered and very well…
My order was delivered and very well packaged, in two days! Thank you for a great service 😃
15 May 2026
Unprompted review
Do not order from here
Do not order from here. Arrived late. The part did not fit my car despite the website saying it would. When I got in contact with customer service they stated the website says ‘multiple fitments available for your vehicle, please ensure you pick the correct fitment". I stated this is incredibly misleading when I clicked ‘show only products that fit my vehicle’. I requested a refund which they said they’d do as a ‘goodwill gesture’. Arranged a day to collect it as per their instruction. The DX delivery company never turned up. Avoid avoid avoid
22 November 2025
Unprompted review
Reply from My Motor World
Sorry to hear about the experience you’ve had with your order and the issues with both fitment and the collection.
We also apologise that the arranged DX collection was not completed as expected, which is not the service we aim to provide. Where a refund has been agreed, this is always processed once the item has been successfully returned to us, but we appreciate this situation has clearly caused frustration.
If you’d like us to look into this further or confirm the status of your refund and collection, please share your order number and we’ll get it resolved for you as quickly as possible.
Do not order for delivery collect from…
Do not order for delivery collect from store
When it goes wrong you can not contact anyone when I get this sorted I will be trying GFS
I will say that it was more DHL fault and once motor world answered me they resent my order
14 May 2026
Unprompted review
Reply from My Motor World
Thanks for your feedback. Sorry for the initial delivery issue and the difficulty reaching us at the time. We’re glad we were able to get your order resent and resolve it, and we appreciate you highlighting the courier side of things as well.
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