My Motor World Reviews 2,556

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 861 reviews, reviewers had a great experience with this company. Customers frequently highlight the competitive pricing and the wide selection of products available. Many people appreciate the quick dispatch of items and the overall efficiency of the ordering process, often receiving their deliveries promptly. However, some people were dissatisfied with the delivery service, citing issues like damaged packaging, delayed deliveries despite paying for expedited shipping, or incorrect items being sent. A few other people also felt that the product information on the website was inaccurate, leading to parts that did not fit their vehicles.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers praised fast delivery, with... See more

Product

Consumers find product experiences to be ambiguous. While many reviewers praise the great range of products,... See more

Order

Clients share ambiguous opinions on order. While some customers praise the straightforward ordering process,... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and very reasonable... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent, speedy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent buyer experience, easy to order and pay for the item I bought. Lots of options for the item I needed and the prices were very competitive compared to another online market place. Sadly th... See more

Company replied

Rated 4 out of 5 stars

For the most part, great; however, one of the products arrived damaged, which, to their credit, they have dealt with the situation quickly and efficiently.

Rated 5 out of 5 stars

I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more

Rated 5 out of 5 stars

We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more


Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Battery Store

Written by the company

My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service marred by use of inefficient courier.

First of all the courier service used by My Motor World, DHL, was particularly bad in my case. I paid for 'Guaranteed Next Day Delivery'..the package eventually arrived, after much hassle, 4 days late.
I contacted My Motor World customer services, Chloe who dealt with me was exceptionally helpful, she refunded my postage and contacted DHL to sort out their incompetence. Although let down by the courier service in this instance, I will buy from them again as their price was the best around and their customer service was excellent.

7 May 2026
Unprompted review
Rated 2 out of 5 stars

Unfortunately

Unfortunately, my order was delivered in parts, which was a real bummer when I had an appointment with a mechanic to have my brakes replaced. I paid extra for a next-day delivery guarantee.

12 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry to hear your order arrived in parts, especially with you having a garage appointment booked for your brake replacement.

We completely understand how frustrating that must have been, particularly after selecting and paying for next-day delivery. While we always aim for full, same-day dispatch, occasionally items can be split depending on stock location and courier routing, but that clearly didn’t work for your situation.

We’ve made a note of your feedback regarding the delivery service and the impact this had.

Rated 1 out of 5 stars

Disappointed

Disappointed. Ordered 2 items. One came quick and the other one is nowhere to be seen. Have sent several emails to say it hasnt arrived and had no response.
Has put me off ordering from here again.

11 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

That’s not the experience we want you to have, especially after already receiving part of the order quickly. We’ll need to look into what’s happened with the outstanding item and get this resolved for you.

Please can you share your order number and the item that hasn’t arrived? Once we have those details, we’ll check the tracking and either provide an update or arrange a replacement/refund straight away.

Rated 4 out of 5 stars

Quality counts

Parts I ordered were not avaliable but I was not informed of this when ordering I was informed that as a jester of good will superior parts would be implemented in stead ,but parts supplied were Quinton Hazel and these parts are of a much inferior quality these parts would have been my last choice to make an impression on a new customer proper superior parts should have been supplied and good will would have definitely improved my reaction on spending future amounts with the company as proper superior parts were supplied my reaction would have been a positive one.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Problem with delivery

Hi there, difficult to review as I've been waiting for next day delivery since Monday

9 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry to hear you’re still waiting on your next day delivery — I completely understand how frustrating that is, especially when you’ve ordered expecting it quickly.

Please can you send us your order number so we can look into this straight away and get an update for you? We’ll make sure it’s chased with the courier as a priority.

Rated 3 out of 5 stars

I only received part of my order

I only received part of my order, 100265134, not a happy person, should of recevied it Wednesday it is now Friday afternoon still no sign of the rest of order, I had taken today off work so I could the work on the car, its like having a cup of tea and forgetting to put the teabag in,

6 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry for the delayed response on this.

Glad to hear it’s already been sorted for you. We appreciate you taking the time to leave the feedback, and we’re sorry again for the inconvenience you experienced at the time with the split delivery.

Rated 5 out of 5 stars

Very good prices

Very good prices, and good service. I was upgraded on brake discs when the ones ordered were not available at no extra cost.

2 May 2026
Unprompted review
Rated 2 out of 5 stars

faulty part . . . but fast service

fast service, but the part was faulty. I bought a throttle for an Audi A3. It was installed and then I started to get error messages and was told by the garage that the part was faulty. However, since it was used, there is no refund policy. £134 . . . for a faulty part.

30 April 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry to hear about this experience.

If a throttle body has been fitted and is then found to be causing fault codes, we’d usually need to look at it under our warranty/faulty parts process rather than a standard return, even if it has been used. These situations are handled case-by-case and we’d need to check the order details and any diagnostic evidence from the garage.

If you can share your order number, we can get this reviewed properly and advise on the best next step.

Rated 5 out of 5 stars

Ordering is easy

Ordering is easy, items are dispatched quickly, usually the same day and delivery is quick. Plus the prices are good and the range of products is excellent. Never had a problem with My Motor World, I will continue to keep using them.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered from you delivery said Thursday…

Ordered from you delivery said Thursday 30thApril. Now 4thMay and still have not received my delivery. Update finally received my delivery 12th May. Very poor customer service.

29 April 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry to hear your order didn’t arrive on the expected delivery date and that it was ultimately delayed until 12th May.

We completely understand how frustrating this is, especially when the original estimate was 30th April. While the delay was outside of our direct control and down to the courier network, we appreciate that this doesn’t change the inconvenience caused.

Thank you for your feedback – we’re sorry for the poor experience on this occasion.

Rated 1 out of 5 stars

I ordered oil for my car put the reg…

I ordered oil for my car put the reg number in which sound my car and told me what oil I need I ordered it then found out it was the totally wrong oil

4 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry to hear this.

Our registration lookup is designed to suggest the correct specification for your vehicle, but occasionally there can be multiple engine variants which can lead to an incorrect recommendation.

Please share your order number and vehicle registration and we’ll look into this straight away and get the correct oil confirmed for you, along with arranging a return or replacement if needed.

Rated 4 out of 5 stars

Good

Great product at a competitive price.
The only downside was the delivery time as it was two days later than expected due date.

1 May 2026
Unprompted review

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