My Motor World Reviews 

2,607
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 854 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive pricing and the excellent service provided, often highlighting the quick dispatch and delivery of orders. Many people appreciate the ease of ordering and the reliable arrival of products, which are often well-packed and as described. Reviewers also commend the helpfulness of the staff and the overall efficiency of the company. However, some customers experienced issues with delivery services, noting delays, incorrect tracking information, or items arriving later than the promised next-day delivery. There were also instances where customers received wrong or incompatible parts, or had problems with missing items in their orders.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast delivery times,... See more

Product

Consumers find product quality and accuracy to be ambiguous, with many praising the great range, price, and... See more

Order

Users describe ambiguous interactions with order, with some reviewers finding the ordering process... See more

Price

Customers had positive experiences with price, consistently finding products at good, competitive, and... See more

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the promptness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good price and quick delivery. Supplied with the wrong oil filter but not the fault of My Motor World - bizarrely Bosh make two different oil filters with the same part number! My Motor World were v... See more

Rated 5 out of 5 stars

We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more

Rated 5 out of 5 stars

I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more

Rated 5 out of 5 stars

I didn’t know the reference number of the colour of my car and I went onto My Motor World website and they gave me the number. The other websites wouldn’t give me the number but took me to the colour... See more


Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Battery Store

Written by the company

My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,607)

813 reviews in the last 12 months

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Rated 4 out of 5 stars

I was looking for brake discs and pads…

I was looking for brake discs and pads for my wife’s car and decided to give My Motor World a try. The website was very easy to navigate, making it simple to find all the correct parts for the make and model of the car. From there, the ordering process was straightforward and hassle free. I placed the order one day and it was delivered the very next day. Excellent service, great experience, and I would definitely use them again.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Wrong oil sent

Wrong oil sent. Delays in returning messages and still not sorted.

Thanks Mike!!

12 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry to hear about the issue with the wrong oil and the delays in getting this sorted.

We’d like to get this resolved for you as quickly as possible. Please can you share your order number so we can look into this straight away and arrange the correct item or a replacement/refund, whichever you prefer.

Rated 3 out of 5 stars

paid for next day delivery had to…

paid for next day delivery had to e-mail saying it had not come came week later but they did refund me next day delivery money not the best service considering i was new customer but things happen.

14 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry to hear about the delay on your first order.

This isn’t the service we aim to provide, especially with next day delivery. We appreciate you bringing it to our attention and we’re glad the delivery charge was refunded for you.

We understand it was a disappointing experience as a new customer, and we’ll feed this back to the courier and our dispatch team to help prevent it happening again.

Thanks for your feedback.

Rated 3 out of 5 stars

I ordered some oil from MyMotorWorld

I ordered some oil from MyMotorWorld. I ordered it a week before I needed it, as I had booked my car in for a service, but I wanted to supply the oil myself, to ensure my car received the correct oil. MyMotorWorld dispatched it very quickly. The courier then emailed me to say they'd had issues finding my address (despite having delivered to me many times). I contacted them & they admitted they couldn't find the package & needed 48 hours to investigate. They got back to me & confirmed the package was lost. I contacted My MotorWorld & explained the situation. They said they'd need to contact EVRI themselves, as the sender. They promised to email me the following day. No email arrived, so I told them I need the oil by Friday. They promised to email me the following day (Wednesday). No email. I phoned them again & they said the courier needs 48 hours to try & find the parcel. I once again told them I need the oil by Friday. They promised to email me an update. Wednesday came and no response from MyMotorworld (again). Tried phoning them, sorry we can't take your call right now. So, I emailed them & asked for a refund. They refunded me on the Friday. I felt it would have been better customer service just to send out a new bottle of oil. Instead they left me hanging and I ended up going to a main dealer to purchase oil at a much higher price. This was obviously an inconvenience to me as it took time, and extra cost to do so, and the oil I wanted (Castrol Magnatec DX) wasn't available anywhere else.

8 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry to hear about the experience you had with this order, especially given you planned ahead for your service.

The parcel being marked as lost by the courier is clearly not the outcome anyone wants, and I appreciate how frustrating it would have been to be left without clear updates while you were trying to meet a specific deadline. The delays in communication you experienced from our side are also not up to the standard we aim for.

Once the courier confirmed the parcel as lost, a refund was processed as quickly as possible. That said, I understand your point that a replacement would have been the better outcome in this situation, particularly given the urgency and the inconvenience caused.

Your feedback has been taken on board regarding both follow-up updates and handling time-sensitive replacements more proactively in future.

Rated 5 out of 5 stars

Excellent site

Excellent site, varied products at good prices. Good comms, quick replies, speedy delivery, would buy from My Motor World again.

1 May 2026
Unprompted review
Rated 3 out of 5 stars

I ordered some wiper blades

I ordered some wiper blades, a set for a mini cabriolet and a set (front and back) for a bmw estate, plus two cleaning sponges on Thursday 8/5/2025 a.m. with the offer of a next day delivery. Ordered placed, DHL confirmation of delivery received via email and also one from Evri. On Friday, Saturday or Sunday no delivery received. By 17.15 on Monday still nothing and DHL tracking suggested "delayed". I contacted the team and asked for news or a replacement. Tuesday (12th) was contacted with an apology and the offer of a resend. Wednesday 13th Sponges arrived and Thursday 14th the wiper blades arrived, two sperate packages. Great products, third time using My Motor world and first issue, I am assuming carrier error but whatever, not next day delivery on this occassion

7 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thanks for your feedback and for being a returning customer.

We’re really sorry that your order didn’t arrive on the next-day service as expected and for the inconvenience caused while waiting. It looks like your items were split into separate parcels and experienced delays in transit, which can occasionally happen with carrier handling, even when dispatched correctly.

We’re glad to hear everything did eventually arrive and that you’re happy with the products themselves, but we completely understand your frustration that the delivery speed didn’t match the service you paid for.

We appreciate you giving us a third order, and we’ll make sure your comments are passed on so we can continue improving both our dispatch coordination and carrier performance.

Thanks again for your patience and support.

Rated 5 out of 5 stars

Great service marred by use of inefficient courier.

First of all the courier service used by My Motor World, DHL, was particularly bad in my case. I paid for 'Guaranteed Next Day Delivery'..the package eventually arrived, after much hassle, 4 days late.
I contacted My Motor World customer services, Chloe who dealt with me was exceptionally helpful, she refunded my postage and contacted DHL to sort out their incompetence. Although let down by the courier service in this instance, I will buy from them again as their price was the best around and their customer service was excellent.

7 May 2026
Unprompted review
Rated 2 out of 5 stars

Unfortunately

Unfortunately, my order was delivered in parts, which was a real bummer when I had an appointment with a mechanic to have my brakes replaced. I paid extra for a next-day delivery guarantee.

12 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry to hear your order arrived in parts, especially with you having a garage appointment booked for your brake replacement.

We completely understand how frustrating that must have been, particularly after selecting and paying for next-day delivery. While we always aim for full, same-day dispatch, occasionally items can be split depending on stock location and courier routing, but that clearly didn’t work for your situation.

We’ve made a note of your feedback regarding the delivery service and the impact this had.

Rated 1 out of 5 stars

Disappointed

Disappointed. Ordered 2 items. One came quick and the other one is nowhere to be seen. Have sent several emails to say it hasnt arrived and had no response.
Has put me off ordering from here again.

11 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

That’s not the experience we want you to have, especially after already receiving part of the order quickly. We’ll need to look into what’s happened with the outstanding item and get this resolved for you.

Please can you share your order number and the item that hasn’t arrived? Once we have those details, we’ll check the tracking and either provide an update or arrange a replacement/refund straight away.

Rated 4 out of 5 stars

Quality counts

Parts I ordered were not avaliable but I was not informed of this when ordering I was informed that as a jester of good will superior parts would be implemented in stead ,but parts supplied were Quinton Hazel and these parts are of a much inferior quality these parts would have been my last choice to make an impression on a new customer proper superior parts should have been supplied and good will would have definitely improved my reaction on spending future amounts with the company as proper superior parts were supplied my reaction would have been a positive one.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Problem with delivery

Hi there, difficult to review as I've been waiting for next day delivery since Monday

9 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry to hear you’re still waiting on your next day delivery — I completely understand how frustrating that is, especially when you’ve ordered expecting it quickly.

Please can you send us your order number so we can look into this straight away and get an update for you? We’ll make sure it’s chased with the courier as a priority.

Rated 3 out of 5 stars

I only received part of my order

I only received part of my order, 100265134, not a happy person, should of recevied it Wednesday it is now Friday afternoon still no sign of the rest of order, I had taken today off work so I could the work on the car, its like having a cup of tea and forgetting to put the teabag in,

6 May 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Sorry for the delayed response on this.

Glad to hear it’s already been sorted for you. We appreciate you taking the time to leave the feedback, and we’re sorry again for the inconvenience you experienced at the time with the split delivery.

Rated 5 out of 5 stars

Very good prices

Very good prices, and good service. I was upgraded on brake discs when the ones ordered were not available at no extra cost.

2 May 2026
Unprompted review

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