I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more
Company replied
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
I have used this service for a couple of years or so and I just wanted to amend my AVC. The system is easy to navigate and very responsive. It took less than 10 minutes from start to conclusion, i... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Katie handled my question excellently. Gave me all the details I needed and solved my problem quickly.
9 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Friendly response
Friendly response, knowledgeable staff and swift response- Katie was excellent
9 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Friendly Knowledgeable Advisor
Friendly Knowledgeable Advisor. Talked me through the whole process. A credit to MMM
9 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie (customer Service) was very…
Katie (customer Service) was very helpful and quickly resolved my issue
9 July 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Excellent Service
The reason for contacting Money Matters was because I had several queries.
I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mind was put at rest. I never know when using the chat function if the responses are coming from a robot or not but Nirin was definitely a person and a lovely one too! Thank you Nirin.
8 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Really helpful service from Sandra at…
Really helpful service from Sandra at Money Matters; very prompt, efficient, and with a friendly professional manner.
8 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Great all round
Easy to understand information, phone line I don't spend ages on hold, just provide what you need and lots of great info/products to make the most of your money. Definitely worth it.
8 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
The assistant solved my problem quickly.
8 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Excellent Customer Service and Valuable Free Training
I've had a great experience with My Money Matters. Their customer service team is always friendly, helpful, and quick to respond to any questions. The free training tools they provide are also excellent – informative, easy to follow, and genuinely interesting. They've helped me improve my understanding of personal finance and make more informed decisions. Highly recommended!
8 July 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Technical Issue
Had a small issue, did live chat with Nirin who resolved the issue quickly. Excellent service provided
8 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A real person was easily accessible…
A real person was easily accessible through the chat, I didn't have to wait long. The advisor was helpful and friendly, easy to deal with.
8 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very helpful and resolved my problem
I had a query on how to adjust my workplace AVC. Katie was very helpful in advising me how to login and where to adjust the amount. When I further contacted her to confirm I was in the correct area, she offered to adjust the amount for me which she did. She was extremely helpful and knowledgeable.
6 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great service from Nirin
I originally phoned for some general information and spoke to Nirin, he was really knowledgeable and super helpful. He guided me through information and support available, without it being too long winded or overly complicated. He even arranged a 1 to 1 with someone who can help me further. Loved his knowledge and easy helpful style without loads of phaf !
7 July 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Very good service
7 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful and knowledgeable operator…
Very helpful and knowledgeable operator (Nirin)went the extra mile to help with my enquiry
6 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My questions were answered in a polite…
My questions were answered in a polite and friendly manner. Very good customer service.
3 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Swift and Courteous
The customer service team dealt with my problem swiftly and courteously and everything was resolved to my satisfaction.
2 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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