I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more
Company replied
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
I have used this service for a couple of years or so and I just wanted to amend my AVC. The system is easy to navigate and very responsive. It took less than 10 minutes from start to conclusion, i... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fairly simple to do.
Fairly simple to do.
A couple of snags
Easily sorted by friendly and helpful staff no complaints
17 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Amazing service
What great customer service called to day for help and Katie talked me through step by step to get me all set up
16 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
The young lady who I spoke with could…
The young lady who I spoke with could not have been more helpful if she tried, she was absolutely brilliant
15 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Your assistant Katy in Northern Ireland…
Your assistant Katy in Northern Ireland was very knowledgeable, friendly, professional and very helpful
16 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great customer service!
Great customer service!
I got a really quick response to my query and Katie dealt with it straight away. She was polite, friendly and knowledgeable.
15 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Polite and Professional…
The phone was answered quickly and Nirin was very polite and professional and answered all my questions straight away. He also said they are always there to help
15 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Friendly and helpful support given.
14 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Given a full explanation and not…
Given a full explanation and not pressurised into making a decision
14 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
easy advice in simple understandable languae
Really good easy advice, highly recommend them. Easy to understand and follow the explanations given.
14 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Shared Cost AVC
The information I was provided was very clear and easy to understand with no Jargon. Nirin was very pleasant and helpful.
14 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The staff are really helpful and…
The staff are really helpful and responsive very easy to get threw to them could t really ask for more thank you Kelsey
13 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Money Matters are excellent
Katie was extremely helpful and very responsive and went above and beyond. Superb customer service. Money Matters are excellent and would thoroughly recommend.
13 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Closing monthy payment due to retirement
i spoke to the online assistant who thankfully was a real person and not one if those frustrating bots!
Sandra was very helpful and dealt excellently with my request and gave valuable advice as well.
13 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Account issues resolved
13 July 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Customer service
Very helpful and quickly resolved my query providing great advice, they were knowledgeable and friendly, excellent service.
13 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really good customer service by Katie
Really good customer service by Katie, helpful, friendly & knowledgeable. I was able to accomplish what I needed to do in no time & no fuss.
10 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
They were very quick to respond
They were very quick to respond and were able to sort out my problem in a reasonable time.
10 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
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