I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more
Company replied
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
I have used this service for a couple of years or so and I just wanted to amend my AVC. The system is easy to navigate and very responsive. It took less than 10 minutes from start to conclusion, i... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
413 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
The woman on the help desk was calm and…
The woman on the help desk was calm and interested in my problem. She took time to listen and to help. I felt it was important to her that matters were sorted out. I would give her 5 stars.
17 July 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My Money Matters Support Team Contact
I contact My Money Matters service desk/support team which was quick and easy to do. The agent Katie who answered my call was very friendly, knowledgeable and giving me concise answers and providing me with the reassurance I needed regarding my Shared Cost AVC's.
17 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Exceptional customer service
Tracey provided exceptional customer service from the start.
She was very reactive in her response, was very clear with guidance. When Tracey asked for further information she was very polite and articulate.
I clarified information and Tracey was patient and informative in her very timely response.
I was able to solve my issue within hours due to the responses and service from Tracey.
Thank you very much
17 July 2026
Unprompted review
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Calm and measured advice
I spoke with Katie, who was incredibly helpful with the advice on amending my AVC contributions in light of my impending redundancy. She calmly and authoritatively answered and explained the options I had to maximise any tax benefits, for which I am extremely grateful.
17 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Good support from start to getting my…
Good support from start to getting my avc set up. Helpful with general queries. Thanks
17 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Fairly simple to do.
Fairly simple to do.
A couple of snags
Easily sorted by friendly and helpful staff no complaints
17 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Amazing service
What great customer service called to day for help and Katie talked me through step by step to get me all set up
16 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
The young lady who I spoke with could…
The young lady who I spoke with could not have been more helpful if she tried, she was absolutely brilliant
15 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Your assistant Katy in Northern Ireland…
Your assistant Katy in Northern Ireland was very knowledgeable, friendly, professional and very helpful
16 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great customer service!
Great customer service!
I got a really quick response to my query and Katie dealt with it straight away. She was polite, friendly and knowledgeable.
15 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Polite and Professional…
The phone was answered quickly and Nirin was very polite and professional and answered all my questions straight away. He also said they are always there to help
15 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Friendly and helpful support given.
14 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Given a full explanation and not…
Given a full explanation and not pressurised into making a decision
14 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
easy advice in simple understandable languae
Really good easy advice, highly recommend them. Easy to understand and follow the explanations given.
14 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Shared Cost AVC
The information I was provided was very clear and easy to understand with no Jargon. Nirin was very pleasant and helpful.
14 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
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