I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more
Company replied
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
I have used this service for a couple of years or so and I just wanted to amend my AVC. The system is easy to navigate and very responsive. It took less than 10 minutes from start to conclusion, i... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
7 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful and knowledgeable operator…
Very helpful and knowledgeable operator (Nirin)went the extra mile to help with my enquiry
6 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My questions were answered in a polite…
My questions were answered in a polite and friendly manner. Very good customer service.
3 July 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Swift and Courteous
The customer service team dealt with my problem swiftly and courteously and everything was resolved to my satisfaction.
2 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Nirin was perfect
Nirin was fabulous. He was patient and took his time with me to insure I filled out the application correctly with what I wanted.
Credit to the team.
2 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Pension / AVC advice
The information that I was looking for regarding my contributions to my pension Nirin was able to provide and assist with that and other queries and he was extremely helpful. Highly recommend.
2 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Phone answered quickly and friendly…
Phone answered quickly and friendly operator who was able to help me.
1 July 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Very helpful Admin call
Very helpful Admin call. Answered a couple of direct questions and then arranged an appointment with an advisor.
1 July 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
The advisor was very supportive
The advisor was very supportive, understanding and knowledgeable. Thank you so much
1 July 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent support from Sandra at MMM
I used the 'text chat' with Sandra today, for some questions regarding an AVC that I have recently taken out. My experience was nothing but positive. I got immediate assistance. Sandra was professional, friendly and supportive. As importantly Sandra was knowledgeable, and able to 'solve' my questions expeditiously. I would 100% recommend a SCAVC with My Money Matters to anyone.. the customer service, webinars, available information and support are exemplary.
1 July 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Katie was incredibly helpful
Katie was incredibly helpful, answering my queries and questions with a good, simple. clear explanation.
30 June 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
A Very helpful explanation
Very helpful, well delivered and easy to follow.
30 June 2026
Unprompted review
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent service
Emailed the company with a query. Had a quick response to my question and follow up communication was also speedy. They managed to resolve my query very quickly. Excellent customer service.
29 June 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Kelsey was very helpfull and made the…
Kelsey was very helpfull and made the task in hand seem simple. Very polite and dealt with my enquiry propmtly. Excellent work Kelsey!
29 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
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