Pretty rapid delivery after order. HOWEVER, you use UniUni for delivery service which has to be the worst on the planet. They have been notified numerous times that our office complex is closed and g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have no issues with the purchase and delivery of the product. We only received the product yesterday and used it last evening. At this stage it appears to be working after just one application, t... See more
Company replied
First thing first....the product is fantasic and works as good as advertised. I paid extra for the 2.0 version. There is nothing on the label or on the paperwork that tells me that is what I received.... See more
Company replied
I would not have believed that a cream could help ease my sciatica pain, I could feel quite a difference after the first application. I’m using the magnesium capsules now as well, and have completed... See more
Company replied
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Best Cream Ever
I have try many pain creams . Not one can live up to your product. It is simply the greatest pain cream I have use. I even put it on my gout flare up. It was simply great. I pull a muscle in my back and my husband rub it with the Total Relief pain cream. I felt like a new person. It was my pleasure rating the cream.
Thank you.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your amazing 5-star review! We're thrilled to hear that Total Relief has become your favorite pain cream and that it has helped provide comfort.
Knowing that you've tried many products and found Total Relief to be the one that works best truly means a great deal to us. Your kind words and willingness to share your experience are greatly appreciated and encourage our team to continue providing quality products and service.
Thank you for choosing MyHiRelief and for taking the time to rate your experience. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Suzanne,
Thank you for your review! We're glad to hear that our team responded quickly and provided assistance with your concern.
We appreciate your patience and hope everything has been resolved to your satisfaction. If you need any further assistance, our support team is always available to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Ariz was very helpful and was able to…
Ariz was very helpful and was able to resolve the issue, and let me know I would still receive the product.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Mary,
Thank you for your 5-star review! We're delighted to hear that Ariz was able to resolve your concern and provide reassurance that your order would still be delivered.
We'll be sure to share your kind words with Ariz. Feedback like yours means a great deal to our team and encourages us to continue providing friendly, helpful, and reliable support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
knee joint relief
The product seems to work on my knee joints. Ordering is a pain in the butt, however. Maybe next time I will try ordering through Amazon.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi John,
Thank you for your review! We're pleased to hear that Total Relief has been helping you.
We also appreciate your feedback regarding the ordering process. We always aim to make the experience as smooth and straightforward as possible, and your comments are valuable as we continue improving.
We want to clarify that we have no affiliation with any third‑party platforms (such as Amazon, Walmart, or others) and do not authorize any external sellers or distributors. Any products sold through these channels are not supplied or sold by us, and we cannot guarantee their authenticity, quality, or formulation.
To ensure you receive the genuine product exactly as advertised, please always purchase directly from our only official website: https://myhirelief.com/
If you ever need assistance with placing an order or have any questions, our support team is always available to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Relief is on the way!!
I have only been using the Relief for two days, but feel a lot of relief from my knees and legs hurting. I feel I can walk a little better. However, when I sit a long time, I have to adjust when I stand up before I walk. Also, I cannot stand for long periods of time without my legs hurting, but I am going to continue using the product and I feel that it is going to make my life a lot better!
25 July 2026
Unprompted review
Reply from MyHiRelief
Hi Carolyn,
Thank you for your review! We're delighted to hear that Total Relief has already helped provide comfort for your knees and legs and that you've noticed improvement in your mobility.
We appreciate you sharing your early experience and are glad to hear you plan to continue using the product. Many customers find that consistency is an important part of their routine, and we hope you continue to experience positive benefits over time.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I just started using it so far so good…
I just started using it so far so good the jars were a lot smaller than I expected your advertising shows people holding up large jars
22 July 2026
Unprompted review
Reply from MyHiRelief
Hi Dean,
Thank you for your 5-star review! We're glad to hear that you’ve just started using Total Relief and that your experience has been positive so far.
We also appreciate your honest feedback regarding the jar size shown in our advertisements. Our promotional videos use close-up photography and videography to better highlight the product's texture, ingredients, and application. These visuals are intended to demonstrate the product's features rather than represent its actual physical size. We understand how this may have created a different expectation, and we appreciate you sharing your feedback.
Our cream is a highly concentrated formula, so only a small amount is needed per application, allowing each jar to last longer than many customers expect. If you believe you received the wrong item or an incorrect size, please contact our support team, and we'll be happy to review your order.
Thank you for giving Total Relief a try and for sharing your experience. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Product delivered in time
Product delivered in time. Product appears to give relief.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Carol,
Thank you for your 5-star review! We're delighted to hear that your order arrived on time and that Total Relief appears to be providing you with comfort.
We appreciate you sharing your experience with us and hope the product continues to support your wellness journey. Your feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The cream relieved the pain!
24 July 2026
Unprompted review
Reply from MyHiRelief
Hi Linda,
Thank you for your review! We're delighted to hear that Total Relief has helped relieve your pain and provided you with comfort.
Your feedback means a great deal to our team and encourages us to continue providing products that support our customers' wellness journeys.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product seems to work but you…
The product seems to work but you charged me more than the price that was quoted three times that I ordered product.
14 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gayle,
Thank you for sharing your feedback. We're glad to hear that Total Relief seems to be helping, though we understand how concerning it is to believe you were charged more than the quoted price.
We'd appreciate the opportunity to review your order and clarify the charges. In some cases, differences may be due to the selected bundle, applicable taxes, shipping protection, or optional add-ons chosen during checkout.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Odette,
Thank you for your review! We're pleased to hear that Total Relief has been helping to ease your discomfort.
We appreciate you taking the time to share your experience. Your feedback is valuable to us and helps us continue improving both our products and customer experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Communication was prompt & courteous
Communication was prompt & courteous
26 July 2026
Unprompted review
Reply from MyHiRelief
Hi Samantha,
Thank you for your 5-star review! We're delighted to hear that you found our communication prompt and courteous.
Providing timely, friendly, and helpful support is something our team strives for every day, so your kind feedback means a great deal to us.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Very quick relief
25 July 2026
Unprompted review
Reply from MyHiRelief
Hi Larry,
Thank you for your 5-star review! We're delighted to hear that Total Relief provided you with very quick relief.
Your feedback means a great deal to our team and encourages us to continue providing products that help our customers find comfort when they need it most.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Pretty rapid delivery after order
Pretty rapid delivery after order. HOWEVER, you use UniUni for delivery service which has to be the worst on the planet. They have been notified numerous times that our office complex is closed and gates are locked on weekends. They continue to deliver on those times, usually tossing packages through fence enclosure! Unable to communicate with drivers!
26 July 2026
Unprompted review
Reply from MyHiRelief
Hi Cathie,
Thank you for your review! We're pleased to hear that your order arrived quickly.
We appreciate you sharing your concerns regarding the delivery experience with the carrier. We understand how important it is for packages to be delivered safely and at appropriate times.
While deliveries are handled by our shipping partners, we take this type of feedback seriously and will share your comments with the appropriate team for review. We also recommend reaching out to our support team if you experience any further delivery concerns so we can assist.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Total Relief actually works
Total Relief actually works. I have had neuropathy in my feet and shoulder for more years than I can remember..Since using TR, the burning, pain and itching is GONE. My family is even buying it for me, to make sure I don't run out....Thank you for a Real Ligit Product
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Rita,
Thank you for your wonderful 5-star review! We're thrilled to hear that Total Relief has made such a positive difference for you and that you've experienced relief.
It means so much to us to know that your family believes in the product enough to make sure you never run out. Your trust and kind words are incredibly encouraging to our entire team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Order arrived quickly
25 July 2026
Unprompted review
Reply from MyHiRelief
Hi Lisa,
Thank you for your 5-star review! We're delighted to hear that your order arrived quickly.
We truly appreciate you taking the time to share your experience. Providing prompt delivery and a great customer experience is always our goal.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Customer rep.
The customer representative was courteous and professional .
Ariz was a credit to his position.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Stephen,
Thank you for your 5-star review! We're delighted to hear that Ariz provided you with courteous and professional service.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with Ariz. Recognition like yours encourages our team to continue delivering the high level of support our customers deserve.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The only muscle cream.that provides…
The only muscle cream.that provides relief
22 May 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your 5-star review! We're delighted to hear that Total Relief has been helping you.
Your kind words mean a great deal to our team and encourage us to continue providing products that help our customers feel their best.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I bought HiRelief for my mother's…
I bought HiRelief for my mother's shoulder; I knew this would help her, since I had used this for myself a few years back. She couldn't believe the relief after she applied it to her shoulder; I told her all the other places she can benefit from with this cream, she now uses it on her hands, knee, and neck and shoulder. She & myself have recommended HiRelief to some family members & they love it too! We just recently bought 2 & got 1 free, what a deal! We will never be without this cream, but will be without all the pain! Thank you, it truly is a miracle in a jar! Ordering is easy and shipping is about 1 1/2 weeks,but totally worth it.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Yvette,
Thank you for your wonderful 5-star review! We're thrilled to hear that Total Relief has helped both you and your mother find comfort and that she has experienced relief.
It means so much to us that you've shared your experience with family members and that they have also been enjoying the benefits of Total Relief. Your trust, recommendations, and continued support are the greatest compliments we could receive.
We're also delighted to hear that you found ordering easy and were pleased with the Buy 2, Get 1 Free offer. Thank you for making MyHiRelief a part of your wellness routine.
We truly appreciate your support and wish you, your mother, and your family continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product is great but the size of…
The product is great but the size of the jar is way smaller than I expected. Don't know if I can order anymore b/c of this.....
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Phillis,
Thank you for your 5-star review! We're delighted to hear that you're enjoying Total Relief and that it's been working well for you.
We also appreciate your honest feedback regarding the jar size. We understand it may have been smaller than you expected, and your comments are valuable to us. Please know that our cream is a highly concentrated formula, so only a small amount is needed per application, allowing each jar to last longer than many customers expect. If you believe you received the wrong item or an incorrect size, please contact our support team, and we'll be happy to review your order.
Thank you for choosing MyHiRelief. We truly appreciate your support and hope to continue serving you in the future. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Fast and easy to use the web app.
2 July 2026
Unprompted review
Reply from MyHiRelief
Hi Raymond,
Thank you for your 5-star review! We're delighted to hear that you found our website fast and easy to use, and that your overall experience was a positive one.
Your feedback means a great deal to our team and encourages us to continue providing a smooth and convenient experience for our customers.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.