Pretty rapid delivery after order. HOWEVER, you use UniUni for delivery service which has to be the worst on the planet. They have been notified numerous times that our office complex is closed and g... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have no issues with the purchase and delivery of the product. We only received the product yesterday and used it last evening. At this stage it appears to be working after just one application, t... See more
Company replied
First thing first....the product is fantasic and works as good as advertised. I paid extra for the 2.0 version. There is nothing on the label or on the paperwork that tells me that is what I received.... See more
Company replied
I would not have believed that a cream could help ease my sciatica pain, I could feel quite a difference after the first application. I’m using the magnesium capsules now as well, and have completed... See more
Company replied
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My email was answered in a quick and…
My email was answered in a quick and professional manner. I was first offered to keep the product and get 25%. I opted for the entire refund. She replied promptly with clear instructions on how to do so. Most companies give me the run around but she did not, so for that i commend her. She is a great representative.
29 July 2026
Unprompted review
Reply from MyHiRelief
Hi Heather,
Thank you for your wonderful 5-star review and for sharing your experience with us.
We're delighted to hear that our team provided you with prompt, professional, and clear assistance throughout your refund request. We truly appreciate your recognition of our representative's efforts to make the process simple and straightforward.
Providing helpful support and making sure our customers feel heard is very important to us. We'll be sure to share your kind words with the team member who assisted you.
Thank you for giving MyHiRelief a try. We truly appreciate your feedback and support.
Kind regards,
Aga
MyHiRelief
Two thumbs up
We have no issues with the purchase and delivery of the product. We only received the product yesterday and used it last evening. At this stage it appears to be working after just one application, thank you.
We will keep you updated over the next few weeks as to how it’s all going. But at this stage after just one application, two thumbs up.
Cheers
30 July 2026
Unprompted review
Reply from MyHiRelief
Hi Ray,
Thank you for your review and for sharing your first impressions of Total Relief!
We’re delighted your purchase and delivery went smoothly — and that you’ve already noticed positive results after just one use. It means so much to us that you took the time to share this with us.
We look forward to hearing how you continue to benefit from Total Relief in the weeks ahead. If you ever have questions or would like tips to get the best results from the product, please don’t hesitate to reach out — we’re always happy to help.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you ongoing comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product is literally a miracle!
30 July 2026
Unprompted review
Reply from MyHiRelief
Hi Daniela,
Thank you for your amazing 5-star review! We're thrilled to hear that you’ve had such a positive experience with Total Relief.
Your kind words mean a great deal to our team and motivate us to continue providing quality products and excellent service for our customers.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I had a good conversation with Star
I had a good conversation with Star. This person took care of all my question in a fast way , Thanks again JP
29 July 2026
Unprompted review
Reply from MyHiRelief
Hi J,
Thank you for your wonderful 5-star review! We're delighted to hear that Star was able to assist you quickly and answer all of your questions helpfully and efficiently.
We'll be sure to share your kind words with Star. Feedback like yours means a great deal to our team and encourages us to continue providing friendly and responsive customer support.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Wendy,
Thank you for your 5‑star review! We’re delighted to hear that Total Relief has been helping bring you comfort.
Your feedback means a great deal to our team and encourages us to continue providing quality products that support our customers' wellness routines.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I have been suffering non-stop pain for…
I have been suffering non-stop pain for weeks. Medication and treatments didn’t help. Since I got it three days ago, I have only taken a few muscle relaxants, and nothing else, and I’ve been able to function almost pain-free.
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Diane,
Thank you for your wonderful 5-star review and for sharing your experience with us.
We're delighted to hear that Total Relief has helped provide you with greater comfort and allowed you to get back to your daily activities with more ease. We truly appreciate you sharing your journey and are grateful that you gave our product a try.
Your feedback means a great deal to our team and encourages us to continue providing quality products and support for our customers.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It works very well on my joints and…
It works very well on my joints and legs.
29 July 2026
Unprompted review
Reply from MyHiRelief
Hi David,
Thank you for your wonderful 5-star review! We're delighted to hear that Total Relief has been working so well for you.
Your feedback means a great deal to our team and motivates us to continue providing quality products that help our customers find comfort.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Smells wonderful and absorbs great
Smells wonderful and absorbs great, but didn’t provide the relief I was hoping for.
28 July 2026
Unprompted review
Reply from MyHiRelief
Hi Khrysty,
Thank you for your review and for sharing your honest experience with Total Relief.
We're glad to hear that you enjoyed the cream's pleasant scent and how well it absorbs into the skin. We also appreciate your feedback regarding the level of relief you experienced. Everyone's experience can vary, and some customers find that consistent use over time helps them achieve the best results.
If you'd like, please feel free to reach out to our support team at support@myhirelief.com. We'd be happy to provide tailored usage tips and guidance to help you get the most out of your Total Relief.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
When I fist got my five jars I was not…
When I fist got my five jars I was not impressed, then they gave me a large discount and I got five more jars and the difference between the first batch and the second batch was like night and day the second batch actually took away my pain where the first batch didn’t I was so happy with the second batch
29 July 2026
Unprompted review
Reply from MyHiRelief
Hi Joanne,
Thank you for taking the time to leave us a 5-star review and for sharing your experience.
We're delighted to hear that your second order provided the relief you were hoping for and that our team was able to assist you along the way. Your feedback is greatly appreciated, and we'll be sure to share it with our team as we continue striving to provide the best possible experience for our customers.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I had spinal surgery about 17 years…
I had spinal surgery about 17 years ago, but an auto accident 3 years ago caused the hardware in my spine to shift. This has caused a progressing numbness and tingling in both my feet and legs. Total Relief has lessened that nerve effect in the few days I have been using it.
29 July 2026
Unprompted review
Reply from MyHiRelief
Hi Andrea,
Thank you for your wonderful 5-star review and for sharing your experience with us.
We're delighted to hear that you've noticed a positive difference after using Total Relief. It's encouraging to know that the product has been helping provide you with greater comfort.
We hope you continue to enjoy positive results with regular use. Thank you for choosing MyHiRelief—we truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Nothing else I've tried has worked as…
Nothing else I've tried has worked as well as this!
29 July 2026
Unprompted review
Reply from MyHiRelief
Hi Gordon,
Thank you for your wonderful 5-star review! We're thrilled to hear that Total Relief has worked better for you than anything else you've tried.
Your kind words mean so much to our team and motivate us to continue providing quality products that help our customers find comfort.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Malu,
Thank you for your wonderful 5-star review! We're delighted to hear that your order arrived safely and in perfect condition.
Your feedback means a great deal to our team and encourages us to continue providing quality products and a reliable delivery experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
No refund on cancelled order
I was billed for an order which I had previously cancelled. When I contacted the company they cancelled the order and stated they would return my payment in 24 hours this has not happened. I am still waiting one month later. I have sent repeated emails requesting the refund but my emails are ignored.
7 June 2026
Unprompted review
Reply from MyHiRelief
Hi Merilyn,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're waiting for a refund to appear after your order has been canceled.
To clarify, once a refund has been processed on our end, it may take 3–7 business days for the funds to appear in your account, depending on your bank or payment provider's processing times.
If it has been longer than the expected processing timeframe or you still haven't received your refund, please note that our support team is active and committed to assisting our customers.
I’d like to personally review your situation and see what I can do to help. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
The cream worked as well as another I…
The cream worked as well as another I have been using..
1 July 2026
Unprompted review
Reply from MyHiRelief
Hi Sharon,
Thank you for taking the time to share your feedback. We're glad to hear that Total Relief worked well for you.
We appreciate your honest comparison, and we understand that everyone's experience can be different. We hope that with continued use, Total Relief will become an even better fit for your needs—and hopefully earn that 5-star rating from you in the future!
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I had a problem with my order and I…
I had a problem with my order and I heard back from their CS Department within a few HOURS!!!! Couldn't believe their quick reply in the day of "Customer NO Service". A HUGE shout out to their CS team!!!!
29 July 2026
Unprompted review
Reply from MyHiRelief
Hi Susan,
Thank you for your wonderful 5-star review! We're thrilled to hear that our Customer Service team responded so quickly and was able to assist you with your order.
Providing prompt, helpful support is something we take great pride in, so your kind words truly mean a great deal to us. We'll be sure to share your shout-out with the team—they'll be delighted to know their efforts made such a positive impression.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Amazing product
29 July 2026
Unprompted review
Reply from MyHiRelief
Hi Darrell,
Thank you for your amazing 5-star review! We're thrilled to hear that you're enjoying Total Relief and that you've had such a positive experience with our product.
Your kind words mean a great deal to our team and inspire us to continue providing quality products and excellent service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Arrived when told
Arrived when told. I tried it on my back and it really helped. The problem I have is that the commercial shows a much bigger jar. The jars are so small. I feel it’s not enough for the prices. As far as the relief, if works great. Thank you
🥳I have a back pain that doesn’t stop but I applied it before bedtime and when I woke up with much less pain😃😃😃thank you
27 July 2026
Unprompted review
Reply from MyHiRelief
Hi Hope,
Thank you for your review and for sharing your experience with Total Relief.
We’re delighted your order arrived as expected — and most importantly, that the cream has brought you noticeable relief from back discomfort. It’s wonderful to hear that applying it before bed helped you wake up with far less pain; that is exactly the kind of result we aim for!
We also appreciate your honest feedback about the jar size and perceived value. Total Relief has a highly concentrated formula — only a small amount is needed per use, so each jar lasts longer than many people expect.
That said, your thoughts are very helpful as we keep working to improve how we serve our customers.
Thank you for choosing MyHiRelief. We truly value your support and wish you ongoing comfort and wellness!
Kind regards,
Aga
MyHiRelief
it was heavy at the beginning but the…
it was heavy at the beginning but the following was perfect after that
21 July 2026
Unprompted review
Reply from MyHiRelief
Hi Pierre,
Thank you for your review and for sharing your experience with us.
We appreciate your honest feedback and are glad to hear that, after the initial challenges, everything went smoothly and your overall experience improved.
Your feedback is valuable to our team as we continue working to make every part of the customer journey as simple and enjoyable as possible.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Customer communications
I had questions about the product and it’s manufacturing.
The responses to my email questions were received promptly and answered completely.
19 July 2026
Unprompted review
Reply from MyHiRelief
Hi Patti,
Thank you for your wonderful 5-star review! We're delighted to hear that our team was able to answer your questions promptly and provide the information you were looking for regarding our product and its manufacturing.
Providing timely, clear, and helpful support is very important to us, and your kind feedback means a great deal to our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Love the product
Love the product
Shipped out right away
Easy to track
Delivered right to my mailbox.
29 July 2026
Unprompted review
Reply from MyHiRelief
Hi Lynne,
Thank you for your wonderful 5-star review! We're delighted to hear that you love Total Relief and had a smooth experience from ordering to delivery.
It's great to know your order shipped quickly, was easy to track, and arrived safely right in your mailbox. Your kind feedback means a great deal to our team and motivates us to continue providing quality products and excellent service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
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