While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and find the prices to be very reasonable, often noting the excellent value. Many consumers appreciate the wide selection of Italian products, some of which are difficult to find elsewhere. The packaging is frequently highlighted as superb, ensuring items arrive intact. However, some people were dissatisfied with the delivery service, citing issues such as late deliveries, damaged parcels, or problems with specific couriers. A few other people also felt that the ordering process could be improved, mentioning occasional missing or broken items, and some experienced delays in dispatching their orders.

What people talk about most

Product

Users describe positive interactions with product. Customers are pleased with the quality and selection of... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the quick and on-time... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express satisfaction, praising good... See more

Quality

People report positive experiences with quality. Customers consistently praise the outstanding quality of... See more

Price

Customers consistently note positive experiences with price. Many reviewers find the prices very reasonable... See more

Based on these reviews

Rated 5 out of 5 stars

The biscuit arrived beautifully packaged and was delightful. I chose a specific delivery date, and it was delivered as planned. After extensive searching, I found this to be one of the most affordable... See more

Rated 5 out of 5 stars

Buying the very best Italian Mineral Water - Ferrarelle - at reasonable prices (for UK). I first came across Ferrarelle Mineral Water in 1980 when I joined Hedges & Butler (part of Bass group) -... See more

Rated 5 out of 5 stars

It is pointless to set a shopping amount which allow you free delivery if you are going to ship on the last day (2 to 6 business days). Never mind, plenty of Italian shops online. This was my review... See more

Rated 5 out of 5 stars

I’ve been shopping on this website for a couple of years now, and it’s been fantastic! I’ve had a couple of small hiccups, like missing a few items or finding broken ones, but they’ve always been sort... See more


Company details

  1. Italian Grocery Store

Written by the company

MyDelibox - the online Italian delicatessen in the UK, at incredible low prices. We deliver in two working days everywhere in the UK mainland. Shop now!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

672 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy website

Easy website, good communication, on time delivery, good quality products especially La Molisana.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Just received my Deli box order…

Just received my Deli box order yesterday and I must say..they have done exceptionally well with the packaging. Really really pleased on the effort put in..which I can tell.

Biscuits ordered were in good condition too and not crushed like they sometimes tend to be with other couriers.

Thanks again DeliBox I will be sure to order again this year. 😊

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

Very satisfied with Delibox. Good selection of products and prices. Fast and reliable delivery with the next day option. A bit of excessive packaging but at least is environmentally friendly and biodegradable. I'll order again as I'm very happy with this company. Thanks!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great place to get Italian products

Great place to get Italian products. Prices are very reasonable and quick delivery. Found everything we wanted except cured meat and sausages which we purchased from another retailer.
Thank you very much for an excelent service.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Our first order from this company and everything worked perfectly. Very easy with the expected result. Also important, the food delivered is not close to expiry date.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Love myDelibox

Quick delivery, everything was well packaged, prices are fair and the selection is great! I love myDelibox
P.S. please start selling swiffer dry cloths!

24 February 2026
Rated 2 out of 5 stars

Bad business

They shipped my order very late, in two different boxes and different delivery times, days apart. Obviously, they did not inform me of this.
I've had to ring DHL and get some explanation as I couldn't get any response from My Delibox, and when My Delibox did reply, not one apology, not one!
Items are usually overpriced and shipping takes way too long for food products.
Probably no more business with them, I'm afraid.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Italy in a box

I love the Deli Boxes I order. It’s so nice being able to have authentic Italian products delivered straight to my door. The truffle paste is heaven. I love the pasta too, especially served with either the red or green pesto. Always delivered on time & very well packaged.

26 January 2026
Rated 3 out of 5 stars

Delivery package was damaged and inside…

Delivery package was damaged and inside packaging wasn't done very well. Thus, 1/3rd of the 1kg Taralli package was reduced to powder and several of the pasta packages were torn, despite the delivery only coming from Kent to Devon. I have used Vico Food Box, which comes all the way from Afragola, Naples and have never had an issue. I think I will stick with them.

6 January 2026
Rated 5 out of 5 stars

The biscuit arrived beautifully…

The biscuit arrived beautifully packaged and was delightful. I chose a specific delivery date, and it was delivered as planned. After extensive searching, I found this to be one of the most affordable options. I've been a fan of this biscuit for nearly a decade. I even bought some for my birthday two years ago and shared them with every family that attended. Everyone wanted to know where I got them.

20 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look