I want to take a moment to get the attention of the customers of sira cash and carry. This is something what can cause serious health issues and it could be fatal aswell. Last time I bought... See more
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I had been on the hunt for dried unripe mangoes to use in pickling, but they seemed impossible to find. Just when I was losing hope, a friend recommended Siras. Trying out their online ordering for th... See more
Company replied
From ordering to delivery only took 48h, I had no problems at all, everything just worked fantastic. If I was going to give constructive criticism I would say that an acknowledgment email of my order... See more
Company replied
My wife wanted a specific variety of apple. Finding this variety proved to be less than straightforward, but Siras had them. I ordered them, and they were delivered very promptly, with Siras giving... See more
Company replied
Company details
Written by the company
Sira, Cash & Carry is your one-stop shop for all your grocery needs, offering a wide range of products from fresh produce and dairy to household essentials and international foods. With a focus on quality, affordability, and customer satisfaction, Sira Cash and Carry provides a shopping experience that caters to all members of the community. We pride ourselves on our clean, well-organised store layout, making shopping easy and enjoyable. Whether you're planning a big family dinner, restocking your pantry, or just picking up a few things for the week, you can find everything you need at competitive prices. Our friendly staff are always on hand to help you find what you need and to ensure a pleasant visit every time. Join the many happy customers who have made Sira Cash and Carry their preferred shopping destination!
Contact info
Amrit House, Springfield Rd, Hayes, UB4 0JT, UB4 0JT, Hayes, United Kingdom
- 020 4614 9362
- support@siras.co.uk
- sirasonline.co.uk
3.7
Average
21 reviews
Hasn’t replied to negative reviews
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I want to take a moment to get the…
I want to take a moment to get the attention of the customers of sira cash and carry.
This is something what can cause serious health issues and it could be fatal aswell.
Last time I bought some pancakes from the shelf and when we opened them at home they were all mouldy and smelling like a rotten fish.
I complained about it but the store denied my claims and said that they would never use or sell this product.
Now this time I bought Amla murabba
This muraba paking had worms inside.
Luckily I saw it. My daughter was about to eat that and this could be fatal.
I tried call them but no joy as always.
I am reporting this to the health and safety and food hygiene teams.
How is this possible to sell these kind of products which are even not out of dates and still contaminated.
I am adding some pics of the product so people should know what I am talking about
1 March 2026
Unprompted review
Our order consisted of 10 large cans of…
Our order consisted of 10 large cans of Natco kesar mango pulp, specifically the 'NO added sugar' type, but to our surprise, we received the 'sweet added sugar' ones instead. The main reason we ordered so many was that the website confirmed the 'NO added sugar' option was in stock. I attempted to contact customer service, who directed me to email my concern. Unfortunately, I received no reply. After two weeks, I sent a follow-up email, yet still no response. Now, I am stuck with 10 large cans of sweetened mango pulp that aren't compatible with my dietary requirements, so I am giving them away to friends at no cost. I find it unfair to return them and face high postal costs when it wasn’t my mistake. I am extremely disappointed with SIRAS's lack of responsibility and customer care, and I wouldn't advise anyone to do business with them. If anyone from SIRAS sees this, it’s disgraceful to mislead customers and ignore your errors.
20 January 2026
Unprompted review
very poor after sales customer service !
Purchased one of those ready prepared in a coconut drink that comes in a fancy plastic packaging with straw included .
Got home and removed the wrapping to find that it was covered in fungal mould and an awful odor meaning not fit to drink . My grand daughter had noticed at the shop that there were some coconut packaged drinks that revealed mould but these owners never return a product !
In fact , many months ago , we purchased some jaggery in a plastic jar but when we got home and later opened the lid , the silver foil wrap and been removed and when my wife complained about the product the shop owners wife did not apologise or issue a refund citing that ' we do not take products back !!'
So much for their cheesy ad stating that quality and customer service comes first -absolute baloney .
Whatever you buy at this shop , inspect carefully at the premises else they won't issue any refunds or take-backs !!!
10 January 2026
Unprompted review
Great overall experience
Great overall experience! The delivery was punctual and featured minimal substitutions. The staff courteously reached out to confirm any changes, making the interaction pleasant.
7 January 2026
Unprompted review
Reply from sirasonline.co.uk
Dear Buana,
Thank you for your positive feedback! We’re really pleased to hear that your delivery arrived on time and that our team were able to assist with minimal substitutions.
We always aim to communicate clearly and ensure substitutions are suitable, so it’s great to know that this made your experience pleasant.
Thank you again for choosing Sira Cash & Carry — we look forward to serving you again soon!
Best regards,
Customer Service Team
Sira Cash & Carry
I had been on the hunt for dried unripe…
I had been on the hunt for dried unripe mangoes to use in pickling, but they seemed impossible to find. Just when I was losing hope, a friend recommended Siras. Trying out their online ordering for the first time turned out to be a great experience. My package arrived promptly, and I was thrilled to receive it the following day. Given that I reside far from their store, I'll surely use their online service again.
23 December 2025
Unprompted review
Reply from sirasonline.co.uk
Dear Sharon,
Thank you for your kind review and for taking the time to share your experience with us. We’re delighted to hear that you were able to find the dried unripe mangoes you were looking for and that your first experience with our online service was a positive one.
It’s great to know your order arrived promptly and met your expectations, especially as you’re based further away from our store. We truly appreciate your support and look forward to serving you again soon.
Best regards,
Customer Service Team
Sira Cash & Carry
Online as well as In-store experience has been great
They have variety of Indian grocery items with various brands to choose from. The staff in the store are very helpful and friendly. They deliver too🙂
29 September 2024
Reply from sirasonline.co.uk
Dear Neeta,
Thank you for your kind review! We're thrilled to hear that you enjoyed our variety of Indian grocery items and the selection of brands we offer. It's wonderful to know our staff were helpful and friendly during your visit. We're glad you appreciated our delivery service as well!
Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Service Team
Sira Cash and Carry
Very happy
I was searching for dried unripe mangoes for pickling and couldn't find them anywhere. Really getting desperate when a friend suggested Siras. It was my first time using their online ordering. I received my delivery very efficiently and was super happy to get my order the next day. Would definitely consider ordering online again with them as I don't live near the shop.
24 June 2024
Reply from sirasonline.co.uk
Dear Laila,
Thank you for taking the time to leave us a positive review! We’re thrilled to hear that you were able to find the dried unripe mangoes for pickling and that your first online ordering experience with us was efficient and smooth. We're glad we could help just in time!
If you have any queries please feel free to contact our support team at support@siras.co.uk.
Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Service Team
Sira Cash and Carry
Brilliant services
A huge relief in terms of being able to get the product which is rarely available anywhere else. Quick delivery with good quality.
6 August 2024
Reply from sirasonline.co.uk
Dear Customer,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our service and that you are happy with our wide variety of products.
Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Support Team
Sira Cash and Carry
Grocery shopping.
Was very easy to order but was very hard to find the required items.
17 September 2024
Reply from sirasonline.co.uk
Dear Balwinder,
Thank you for taking the time to leave us a positive review!
We're sorry to hear that you had difficulty finding some items. To better assist you, could you please email us at support@siras.co.uk with more details on the products you were looking for?
We’d be happy to help resolve any issues and improve your shopping experience.
Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Support Team
Sira Cash and Carry
You did very well and I happy with the…
You did very well and I happy with the product
3 September 2024
Reply from sirasonline.co.uk
Dear Fatou,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our service and that you are happy with your products.
Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Support Team
Sira Cash and Carry
Reply from sirasonline.co.uk
Dear Farzes,
Thank you for taking the time to leave us a positive review! Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Support Team
Sira Cash and Carry
On the phone clueless staff
19 June 2024
Reply from sirasonline.co.uk
Dear Sam,
Thank you for taking the time for leaving us a reply! I’m truly sorry to hear about your experience with our phone support. This is not the level of service we strive to provide, and I understand how frustrating this must have been for you.
Please know that your feedback is being taken seriously, and I’ll personally ensure that we address this with our team to improve our service moving forward.
If there is anything I can assist you with directly, please don’t hesitate to reach out on support@siras.co.uk. We’re committed to resolving any issues and making sure you have a positive experience with us.
Thank you for your understanding, and I hope we can make things right for you.
Best Regards,
Customer Service Team
Sira Cash and Carry
Couldn’t be better Lloyd
17 September 2024
Reply from sirasonline.co.uk
Dear Nigel,
Thank you for taking the time to leave us a positive review! Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Support Team
Sira Cash and Carry
Reply from sirasonline.co.uk
Dear Carl,
Thank you for taking the time to leave us a positive review! Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Support Team
Sira Cash and Carry
A specific variety of apple
My wife wanted a specific variety of apple. Finding this variety proved to be less than straightforward, but Siras had them. I ordered them, and they were delivered very promptly, with Siras giving us updates. And when they arrived, they had been packaged well, and were in perfect condition, and my wife has been enjoying them.
9 September 2024
Reply from sirasonline.co.uk
Dear Pete,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you were able to find what you were looking for.
Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Support Team
Sira Cash and Carry
Amazing service and range of products
Amazing service and range of products, great help. The only shop in the area that could help and supply me with what I was looking for!
Highly recommended!
16 September 2024
Unprompted review
Reply from sirasonline.co.uk
Dear Ekamjot,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our service
Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Support Team
Sira Cash and Carry
Truly better price to be great and…
Truly better price to be great and thank you for the decent interaction and communication and also for quick delivery.
6 September 2024
Reply from sirasonline.co.uk
Dear Kandasamy,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our service
Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Support Team
Sira Cash and Carry
Overall good experience
Overall good experience
Delivered on time with very few substitutions. Staff called to confirm substitutions, and were very polite to talk to.
3 September 2024
Reply from sirasonline.co.uk
Dear Nidhi,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our service and that your order was delivered on time with minimal substitutions.
Your feedback is truly appreciated, and we look forward to serving you again soon!
Best regards,
Customer Support Team
Sira Cash and Carry
From ordering to delivery only took…
From ordering to delivery only took 48h, I had no problems at all, everything just worked fantastic. If I was going to give constructive criticism I would say that an acknowledgment email of my order would be great. Only PayPal sent me an email. Anyway, I am happy with my experience, thank you.
30 April 2024
Unprompted review
Reply from sirasonline.co.uk
Dear Ana,
Thank you for your constructive criticism and for taking the time to share your experience with Sirasonline. Your feedback is greatly appreciated. We have put procedures in place where you now will receive hourly/daily updates on your order via email. Also, we have added thousands of new products with new offers being updated daily on our online store and would love for you to have another look.
We look forward to welcoming you back to our store soon.
Warm Regards,
Sira's Customer Service Team
Delivery of wrong items and lack of accountability. We ordered 10 large tins of the Natco…
We ordered 10 large tins of the Natco kesar mango pulp ‘NO added sugar variety’ but instead received a delivery of the ‘sweet added sugar’ variety.
The whole reason for ordering 10 large tins was because the website said that the ‘NO added sugar’ variety was available in stock.
I tried to call customer services and was advised to put my complaint in writing via email however received no response.
I followed it up again with another email after a fortnight and still received NO response.
I am now left with 10 large tins of sweet ‘added sugar’ mango pulp that go against my health needs and trying to give it out to friends for free.
I refuse to return these and incur heavy postage charges for no fault of mine.
I am so furious with the lack of accountability on part of SIRAS that I would never ever recommend to trade or give any business to them.
Anyone from Siras reading this, shame on you for misleading customers and then refusing to own up to your mistakes and turning a blind eye.
12 October 2022
Unprompted review
Reply from sirasonline.co.uk
Dear Jwell,
Thank you for reaching out and sharing your feedback. I am truly sorry to hear about the mix-up with your order of Natco kesar mango pulp and the frustration this has caused. We aim to provide accurate and efficient service, and it's clear we fell short in this instance.
I understand that our response to your emails was not timely, and I apologize for the lack of communication. This is not the level of service we strive to provide, and we are taking steps to ensure our customer service processes are improved.
Our website and processes have recently been revamped and improved to better serve your needs. This update is part of our commitment to ensure smoother, more efficient customer experiences and responsive support. We are certain that the new features and enhancements will better serve your needs next time you visit us online.
We value your business and would like to regain your trust. If there is anything more we can do to rectify this situation or if you would like to discuss this further, please do not hesitate to contact me directly at info@siras.co.uk or 020 4614 9362.
Thank you for your patience and understanding.
Warm regards,
Customer Service Manager
Sira Cash & Carry
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