MyCause Brand 

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Rated 5 out of 5 stars

Fantastic shoes! What a great concept, so many great 'causes' represented to chose from. Shoes are great and comfy. My daughter proudly wore her autism shoes to her school Autism Awareness Day and got... See more

Rated 5 out of 5 stars

I've never purchased anything from this company (yet) but I'll be damned if I'm going to let some "advocates" destroy their hard work because they're triggered by a fracking puzzle piece. - A mom wi... See more

Rated 5 out of 5 stars

Bullies won’t win this time. They play dirty, they lie, & their entire mission in life is to destroy others, so pathetic. I’m sorry you’ve had to deal with this group of hate fueled people. Anyone who... See more

Rated 1 out of 5 stars

Ordered 9/13/21 and never got my shoes, 2 pairs of sneakers. The company had excuse after excuse and their FB says closed permanently as of 4/30/22 and to ask your bank to refund. Way past that point.... See more

Company details

  1. Shoe Factory
  2. also in
  3. Shoe Store

Written by the company

A footwear & apparel brand that gives back to foundations & organizations through sales of its awareness products.


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All reviews

(184)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM Service, Watch Out!!!!

I waited 4 weeks longer than expected, and the shoes fell apart about a week later.

I tried to communicate with Jimmy (the owner of the business), but he was unresponsive at every single point after the sale.

DO NOT GET THESE! This is a scam

30 October 2021
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware! I ordered 2 pair of shoes the beginning of August for a breast cancer walk the end of Oct. I received an email that they were delayed due to covid. I asked for refund and was told I would get my shoes way before the walk. Then (silly me) a week later I asked if I could order another pair and get them before the walk and was told to get a head and order. Its been 11 weeks since my first order and I still don't have them. The owner was very rude in email and said I only wanted to "act" like I cared about the cause and it was all for show (not to mention several other rude comments). I'm a breast cancer survivor so this has greatly affected my life. I have emailed 3-4 times with no response. I would never do business with them especially after the things he said.

28 October 2021
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

Jimmy is not transparent at all. He has no problem charging your credit card immediately upon order, but he hides behind COVID and supply-chain delays. I ordered shoes August 30 and my credit card was charged immediately. When I questioned where my shoes were, I was told Oct. 12 that they did not meet QC, but were "almost done". It is now Oct. 27, and Jimmy tells me it's a COVID delay. Which is it? The concept may be great, but the follow-through doesn't cut it for a company to be successful.

27 October 2021
Unprompted review
Rated 1 out of 5 stars

The communication with customers 0/10

The communication with customers are horrible. I have no clue when the shoes are coming and we are left in the dark. No estimate, no predicted dates-nothing. It has been months now and I will be asking for a refund. The shoes look cool but I have not seen one single person say they have received it.

27 October 2021
Rated 1 out of 5 stars

I ordered one pair of shoes the first…

I ordered one pair of shoes the first week of August. It is currently mid October and I still haven't recieved my shoes. I have reached out via email and was sent a shipment confirmation. But when I clicked on the link to track the order the shipment had been canceled as soon as it was made. I reached out again by email and have recievdd no response. This morning I called and there was no answer. I left a message informing the company that I would be filing a com0lain with the bank to have charges reversed and will contact our police department for advise on how to press charges if I do not have confirmation of the shoes shipping today. I won't hold my breath. At this point I just want my money back. Obviously I've been scammed.

***Well, after nine or ten weeks and one claim that the shoes had been shipped where they hadn't, I recieved my shoes. I am extremely disappointed. They are almost entirely cloth, which means they won't stand up well long term or can be cleaned if anything spills on them. They are way to big. I'm I'm size 7.5 and these are an 8 or possibly an 8.5. There's a good inch and a half of empty toe space. In addition, I need a firm shoe due to back problems. These look like they have a thick firm sole by the depth of their bottoms, but do not. I immediately noticed a huge difference between these and the shoes I wear daily. It feels as if these are dress shoes by the lack of support. Meant to look good and not actually feel good. I wore them yesterday, ended the day with back issues, and will never wear them again. They are just uncomfortable. Honestly, I can't help bit wonder how long they would last if I wore them regularly. They just look flimsy and cheapy made. Overall, I stick with my one star rating and regret doing business with this company.

For those who aren't recieving their shoes and have requested a refund only to have Jimmy tell you that there are no refunds, here is a tip. There are laws that protect buyers. If your shipment is more than 30 days late then the company is required by law to process a refund. If they refuse you can press charges. While I understand that Covid has cause a labor shortage, this does not allow a company to break a contract. The way the agent explained it to me, the seller has a responsibility to give you a realistic delivery time. So if the company knows it can't ship in the amount of time promised, they need to adjust their ads. This is the businesses responsibility. If you advertise that a client will recieve a product within a certain amount of time then that is a contract and they are required to abide by it. Don't let them keep doing this when it's so easy to change their website to reflect the truth.

14 October 2021
Unprompted review
MyCause Brand logo

Reply from MyCause Brand

Carrie, your order has already been packaged and shipped with tracking number 1Z874Y350395793739. You were also sent an email directly from myself (Jimmy) regarding your order. It's already on the way. Also, you ordered August 3rd. As stated in the description of the shoes on the website, as well as in bold, directly under the Add to Cart button on the website, all shoes are custom made to order and take 8 weeks from date of order to complete.
We did experience a 3-4 week delay due to COVID crippling the supply chain, so please take that into account as a delay on the 8 weeks. COVID really hurt us over here and we took a big hit personally as well as in business.
I highly encourage you to join the public Facebook group called MyCause Brand Public Group. I provide near daily updates about orders and other products and news.

Thank you for your understanding, kindness & patience.

Respectfully,


Jimmy

Rated 1 out of 5 stars

Over 2 months and haven't gotten my…

Over 2 months and haven't gotten my shoes a scam

13 October 2021
MyCause Brand logo

Reply from MyCause Brand

Hi Katie,

You have come on to this platform and posted a 1-Star review when your order hasn't even reached the standard 8 week mark. I see your order here dated August 26th. As stated in the description of the shoes on the website, and directly under the Add to Cart button, all shoes are custom made to order and take 8 weeks from date of order to complete.

We did experience a 3 week delay due to COVID crippling the supply chain, so please take that into account as a delay on the 8 weeks. COVID really hurt us over here and we took a big hit, although I do expect to have your shoes done in the next 2-3 weeks max, and maybe before.

I highly encourage you to join the public Facebook group called MyCause Brand Public Group. I provide near daily updates about orders and other products and news.

To come on here and state that we're a scam is wrong in every way, especially when you haven't even reached the timeframe for production. I would never talk about you that way and we ask that you re-consider this review as we have maintained our side of the deal thus far.

Thank you for your understanding.

MyCause Brand

Rated 1 out of 5 stars

I have been waiting well over 12 weeks…

I have been waiting well over 12 weeks for my shoes that should have taken 4-8 weeks. It is excuse after excuse on why it is taking so long. They keep rolling out new items but can’t even get the shoes out timely. I made a comment on their page they didn’t like relating to not putting new merch out until they can fulfill the shoe orders and they booted me. I get this is a great company with great cause but it is still a business that needs to give realistic timelines when people are using their money to purchase a product!!!!

12 October 2021
Unprompted review
Rated 5 out of 5 stars

I WILL BUY AGAIN--READ THIS ENTIRELY

I have been following this company for a couple months. My parents ordered shoes, blanket and a Keychain for me for my birthday in honor of losing my first and only newborn son who was only 2 days old. Did the order take a few months to receive....yes. Is COVID still going and MANY items are on back order or hard to get.....yes. Did the order EXCEED my expectations of a brand new company....YES. Has my feet felt the best they ever had in months.....YES. Did I wait to write a review until I received my order.....yes.

I work in emergency department, so not only am I on my feet for 12 or more a shift, but I have not gotten a chance to actually sit and relax one bit (not even for 10 minutes) due to everything going on right now in the nation. My feet have been DYING, my knees and lower back have been on fire for the past several months. My order finally came in 4 days ago and I was so excited to put my shoes on that I didn't even get to take a picture! All my coworkers think the shoes are so cute and they wanted the website to order some. I wore my shoes for the first time yesterday for a shift since I received them and I will 1000% say it was the first time getting off of work that I was able to still cook dinner and do extra things when I got home instead of immediately taking off my shoes and flopping on the couch. I suffer from fibromyalgia and EDS and will be buying these shoes when I can too! The blanket is AMAZINGLY soft and way bigger than I thought it would be! And the quality of the shoes, blanket and paracord Keychain blows my mind! It was definitely worth the wait for all 3 items and I couldn't be happier!!!!

Jimmy touched my heart when my mom told me that he prayed for me and my husband in a facebook live he did. I reached out to him and he IMMEDIATELY responded back to me.

As for the autism puzzle piece......my nephew is autistic and ABSOLUTELY LOVES THE PUZZLE PIECE DESIGN AND COLORS. Please STOP with the FAKE reviews of Jimmy not responding back and being hateful and negative. I honestly wouldn't respond back to the keyboard warriors if you came and attacked my business that I worked so hard for either! If you don't like something that a company has to offer MOVE ON, DON'T BUY IT, KEEP MOVING FORWARD! If you TRULY had a negative experience with an order that you placed that is whole different story. Stop with these 1 star reviews that causes defamation and slander of a company that has worked so hard from the ground up, trying to appease every cause that's out there! If you feel that strongly about what you are stating, you are also free to start your own business to raise awareness. That's the beauty of living in America! Several of my coworkers asked me about random diseases that I never heard of and I used their color chart to find the color(s) associated and they were just excited it was listed. STOP WITH THE EXTRA HATE BECAUSE YOU CAN HIDE BEHIND A KEYBOARD.

This man and his family is trying to do something good in the world full of hate right now. Because of this company, I am able to honor my son every single day at work. Being that I have to wear my designated color scrubs, I can only purchase shoes to "accessorize" my "outfit". Because of Jimmy and Family my son is with me every day in spirit. This was my first and only pregnancy and my first and only child. Because of Jimmy I am able to have a little bit of piece in my heart in hopes my son is proud of me for honoring him.

10 October 2021
Unprompted review
Rated 4 out of 5 stars

This company has been working hard to…

This company has been working hard to provide an accessory of definition for people. They are a company marketed expression in an everyday wear as the battles they represent are carried out everyday. They have been kind and corresponding with product delay. Just like many things in this world it’s not for everyone but leave it alone if some others find comfort in it. Company is solid and should remain in good standing in my book.

5 October 2021
Unprompted review
Rated 5 out of 5 stars

The shoes are comfortable and the…

The shoes are comfortable and the blanket is soft and warm. This company is a blessing to those with many different causes and they put some much time, effort and love into every piece that goes out. I will definitely be buying more from them.

5 October 2021
Unprompted review
Rated 1 out of 5 stars

Frustrated…

This review is in regards to my online interaction with this company.

I am very disappointed that the owner of this company has chosen to ignore and attempt to silence the autistic community. I responded to an inaccurate comment the owner had made on a Facebook ad and, instead of responding, he deleted my response. But screen shots are forever and I have proof that I very politely explained the concerns our community has. The degrading way this owner has spoken about our community should give any potential customer pause, because calling autistic people scum is simply not ok.

4 October 2021
Rated 5 out of 5 stars

Tired of fake 1 stars

Sick and tired of these ppl saying that the 5 star reviews are Fake! I really wish this site allowed you to respond to the individual reviews!
This company has made a voice for everyone and allow ppl to express themselves!
But oh my goodness if you don't agree with 1 group of ppl your the worst company and only care for yourself.
Every person who has left a False 1-star review shows YOU truly never have done business with company!
And don't say that what you all have seen wrote by owner or others involved isn't the same response you would have to being called liars and having ppl try destroy your company you have built so much.
Jimmy and his wife are doing great things!
Wish ppl would get off their high horses and feel they are entitled!

4 October 2021
Unprompted review
Rated 5 out of 5 stars

Love

Love, love, love, my shoes, blanket, and Keychain I received!!!! The blanket is so soft! Shoes so comfortable! And it goes to a great cause!

2 October 2021
Unprompted review
Rated 5 out of 5 stars

Blanket and Paracord

I ordered a purple blanket and a purple paracord. They came faster than I ever expected. Customer service is supreme by far. I can't wait till the hoodies are released because I will be ordering a few.

2 October 2021
Unprompted review
Rated 1 out of 5 stars

Ordered and paid June 14th still no item

I ordered and paid for my shoes June 14th, was quoted 4-8 weeks on these ‘custom’ shoes. Meaning they should have been here in plenty of time for childhood cancer awareness month in September. I contacted the company on multiple occasions, they only said they are coming. It’s now October 1st and I still have no shoes, but my $89 is gone. I was informed there was another 3-4 week Covid delay, still putting my shoes at being to me in August. We are going on 14 weeks with no item. I asked multiple times for a refund, to which I was told I wouldn’t revive a full refund because the shoes had already been started…still no item and no money back!

2 October 2021
Unprompted review
MyCause Brand logo

Reply from MyCause Brand

Hi Ashley! Hope you're doing well. I'm so sorry to hear that you're not satisfied. While I understand your frustration with the timeframe to make your custom-made shoes for your cause, you must also balance that with patience; patience in what goes in to making these for you, along with the severe delays that we experienced due to COVID, and the fact that we can only control about half of the 11 variables that go in to making these for you. While, yes, we are running behind some on your order, we also have provided near daily updates in our public FB group that we ask every one of our customers to join so that you can be in the know 100% and understand what's going on with regard to your order. We have already received back your correct side anchors and have began the process of finalizing your shoes. If you still want a refund, that is no a problem, however, our policy clearly states that there are no refunds for custom-made items after the 6th day of purchase, however, in an effort to provide a solution for you, we will offer you the refund, but your shoes are just about done here. Thank you for your input and consideration.

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