My Baggage Reviews 24,622

Uni Move. Great Service, easy to set up, collection and delivery on time and no damage to items

Booked two‑day express, Heathrow to Manchester. Paid in full, with well over 48 hours' notice. The plan was straightforward: man with van arrives, man with van leaves with bags, man with van delivers bags. Three steps. Reader, step one did not happen.

The driver — like the parrot in the famous sketch — was not stunned, not pining for the fjords, not resting after a long squawk. He simply never arrived. He was, in every meaningful sense, an ex‑driver.

I discovered this not because anyone at My Baggage thought to mention it, but because at half past four in the afternoon I rang to ask why my bags were still in a hotel lobby in west London. The customer service team explained that they couldn't reach FedEx to find out, because the FedEx call centre operates only between 9 and 5. A logistics company unable to contact its principal UK courier outside office hours: the sort of detail you'd dismiss as comic invention if it weren't currently happening to you.

The next morning brought the official explanation. FedEx had recorded the missed pickup as "shipment not ready." The hotel manager, however, was very keen to clear up any confusion: the shipment had been entirely ready. Staff had been briefed. The bags had been standing to attention. The driver, meanwhile, had quietly admitted to hotel staff that he'd never actually come — owing to traffic.

We now had two competing stories. FedEx: shipment not ready. Driver, in person, to the hotel: traffic. My Baggage customer service's considered contribution to this duel of facts? It "looks like an issue at the hotel." Yes — the hotel that had the bags, the briefed staff, and a confession from the driver. Clearly the prime suspect.

What unfolded next was the Argument Clinic. Across a single working day I was told, in sequence: (i) no collection had happened; (ii) FedEx had confirmed no collection had happened; (iii) actually, the collection had happened. All from the same person. Each delivered with the calm authority of a man explaining that the sky is, today, mauve, and that this has always been the case.

I was then asked to stop emailing about the matter, which was, at that moment, unresolved. I was also asked not to copy the CEO, on the grounds that he owns four shipping companies and does not "oversee failed collections." The oversight of failed collections, you see, falls to the customer service team — who are themselves insisting that no collections are failing. It's a self‑sealing arrangement, rather like the box the Trojan Rabbit was supposed to come out of.

The bags did eventually arrive — a day late. A small note on chronology, offered without comment: the collection finally occurred on the same day I personally telephoned FedEx to ask why it wasn't occurring. Whether those two events are causally related, I cannot prove. Whether they are entirely unrelated, I also cannot prove. I simply leave the chronology with you. What I can say with confidence is that the bags only moved at all because I personally chased FedEx, the hotel, and My Baggage in rotation, like a man negotiating the return of a hostage from three separate captors, none of whom were entirely sure which of them was actually holding the prisoner.

I asked My Baggage to acknowledge any of this. Their position is, as near as I can tell, best summarised by another Python: 'Tis but a scratch.

Avoid.

Second time using this service, top class again. Great communications with them, kept updated every step of the way, package arrived on time as stated , highly recommended

I have used this service multiple times, and for the most part I have had no issues. However, my last two shipments encountered problems. Despite the process of getting the shipments released by customs being very stressful, the customer service was outstanding.
I would like to personally thank Simon, who went above and beyond to help. He managed to sort everything out, even while working from a different country. His dedication, professionalism, and commitment to resolving the issues made a huge difference.
Very well done, Simon. I would highly recommend some form of recognition for his excellent work. He is a great asset to the company.

I used Mybaggage to send my items from Dublin, Ireland, to Edinburgh, UK, and I really appreciated the customer service most of all. Mark and Harry have been very helpful, from the time of making my booking to having my items delivered and afterwards, advising me on how to reclaim VAT and import duty charges. The team is 5/5 for me. Thanks, guys!

Trustworthy , efficient and fast

This is my second experience shipping baggage to US from overseas using My Baggage and I would recommend the service. Communication was good and bag arrived safely and within the stated delivery time frame.

As always, my experience with My Baggage was top-notch. On time pick up, delivery, and plenty of updates along the way. Thank you!

My baggage arrived undamaged and much more quickly than I expected, Thank you for a great job!
Sharon Perkins Bailey
USA

Quick and easy booking process. Both items arrived on time. Would recommend

I have had a positive experience so far. The only downside I picked up is that the drivers do not call when they are either about to pick up or deliver your bags.

Very convenient service, will definitely use again.

Collected and delivered exactly as scheduled.

The service was super fast and smooth from collection to delivery, definitely recommend it !

I initially gave a 1-star review as they did not pick up on the day selected. Boxes arrived broken and damaged. But My Baggage followed up and offered to to act on the feedback, so am updating the rating accordingly. Customer Service was really good.

Completely amazing - easy - no fuss - not complicated - they told me what to do and how to do it - and not expensive - a huge huge thank you x x x x

Easy to arrange. Pick up and delivery efficient. So glad to have found out about your service as would find travelling with a heavy suitcase almost impossible.
Thank you My Baggage.

Easy to arrange and no issues with pick up or delivery

When luggage was delayed a day the customer service in tracking was excellent and helpful

Several days ago (after the good were delivered)
I sent an extensive (and positive) review to the Trustpilot site. Please, check it.
Best regards.
M. Dickmann