The interface is simple and easy to use. The tracking feature works well. The service providers are reliable. I wish there were a way to schedule both the outbound and return shipments in a single... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I initially gave a 1-star review as they did not pick up on the day selected. Boxes arrived broken and damaged. But My Baggage followed up and offered to to act on the feedback, so am updating the ra... See more
Company replied
They picked up the boxes in Virginia on the day promised. The boxes cleared customs with no problems This may sound petty but they delivered the boxes a day early at the last possible promised time... See more
Great pickup and delivery as always! This is my third or fourth time using MyBaggage and I’m so impressed with the pickup, delivery and speed of turn around. The issue I would address which is not a... See more
Company details
About My Baggage
Written by the company
My Baggage are Experts at Shipping Luggage around the World. We make worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires. We have 1,000+ routes worldwide with online tracking and sms/email alerts to keep you update each step of the way.
You can use our removal services to send your items worldwide quickly and with online tracking each step of the way. We ship to over 1,000 Routes from UK, USA, and Ireland.
MY BAGGAGE
Written by the company
- EXCELLENT CUSTOMER SUPPORT
- We are here for you. If you have a question or need any help we offer phone, email and live chat support. We also provide full online tracking so you can see your item each step of the way.
- LUGGAGE SHIPPING EXPERTS
- My Baggage are experts at sending personal effects around the Worldwide. We have 10 years experience specialising in shipping personal belongings. We ship for students, expats, holidaymakers, businesses and many more. Take advantage of our great prices and fantastic service.
- VALUE FOR MONEY
- We offer some of the lowest personal shipping rates in the World and offer best price guarantee on most of our routes. Send your belongings with My Baggage and save £££.
Best Price Guarantee
Great Prices, Fast Service and Dedicated Customer Service
On many of our routes we offer a Best Price Guarantee. So you know you are getting the best price for shipping your luggage. We display this on our quote page for applicable routes. When next heading away on holiday or relocating abroad why not take advantage of our low prices and fantastic service?
Contact info
85 Sydenham Road, BT3 9DJ, Belfast, United Kingdom
- 0333 444 0014
- info@mybaggage.com
- mybaggage.com
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Fantastic service- uncomplicated
Fantastic service- uncomplicated, reliable and able to track from door to door
15 June 2026
We are extremely happy with our product…
We are extremely happy with our product shipping
19 June 2026
Cheapest and the best!
This service was the cheapest option but it was so efficient, I got my baggage back in the exact same condition and I was notified of the process for the whole time.
15 June 2026
Unfortunately two suitcases were left…
Unfortunately two suitcases were left on my doorstep, no signature requested ( but required ). Unfortunately unsecured so I won’t use again for moving cases.
18 June 2026
Reply from My Baggage
Hi Ruth, thank you for your review and for using My Baggage.
We’re sorry to hear that your suitcases were left unattended and understand why this caused concern. While a signature is not guaranteed for any shipment, drivers would normally only leave items if they consider the location to be safe, secure and out of view.
As the delivery took place on a Friday, the driver may also have believed that completing the delivery was in your best interests, as an unsuccessful delivery attempt could have delayed the shipment until the following Monday. However, we appreciate that you did not feel the location was sufficiently secure and understand your disappointment with the delivery experience.
We will ensure your feedback is noted, as the safe handling and delivery of customers’ belongings is very important to us.
If you need anything else, please let us know. Our customer service team is available via email, phone, and live chat.
It was easy to fill the form except for…
It was easy to fill the form except for the custom form, but this is administration not mybaggage. The driver was courteous and helpful. It would be nice to be informed of the time of picking up like one or two hours beforehand so as not to wait all day.
14 June 2026
Never showed up
Received email with confirmation of date pickup and courier.
Courier never showed up.
My baggage advised it’s my responsibility to arrange DHL independently.
Better just go through DHL
18 June 2026
Unprompted review
Reply from My Baggage
Hi Andrew, thank you for your review. We're very sorry to hear of any issues with your collection. It is very rare for there to be any issues with a collection as it is always in the drivers best interest to collection all shipments.
If your collection does require any additional confirmation, this will be clearly advised in your confirmation emails. Whilst the vast majority of collections will be collected automatically, the courier will requrie confirmation in some instances before a driver can be dispatched.
Our customer service team are more than happy to assist if you have any issues with confirming your collection and can contact the courier to help as much as possible. Our team are also happy to rebook your collection free of charge and monitor this for you to ensure this is collected.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
so easy and scheduling was a pleasure
so easy and scheduling was a pleasure! Looking forward to using your service again!
18 June 2026
Very prompt service
The service was prompt, even faster than I expected. One thing I wished knew in advance: I should have filled the customs forms before packing the boxes.
18 June 2026
Easy and smooth delivery service
Simple and clear website, fast turnaround with quote and pick up dates. Next day early morning pick up, with delivery the following morning at the new destination.
Polite helpful delivery personnel.
11 June 2026
Great pickup and delivery as always
Great pickup and delivery as always! This is my third or fourth time using MyBaggage and I’m so impressed with the pickup, delivery and speed of turn around. The issue I would address which is not a slight to MyBaggage it’s to the powers that be who are forcing extra charges of almost $100 for fuel! That’s a little over the top!! Shipping in general is CRAZY! Thank goodness for MyBaggage who are still cheaper with superior delivery than anyone out there right now. Thank you!
18 June 2026
Have used X 3
This was my third time using this service. After crossing the Atlantic on the only remaining ocean liner, I like to consolidate baggage and not drag the more dressy gear on the land portion of the trip. I arrange for a pickup at first hotel; that bag is home before me. Works very well and at a fraction of the cost the ship’s service charge. Company is very responsive to any question, even en route.
18 June 2026
Everything was stress free.
Professional services from start to finish. Much appreciated.
13 June 2026
The customer service is wonderful
The customer service is wonderful, knowledgeable and polite. The dimensions of the package do impact the cost. However only the weight is listed as a determinant. This was frustrating because I ended up having to order new boxes and repack. However their customer service explained this issue and helped me.
17 June 2026
Quick and reliable booking process
Quick and reliable booking process, delivery and pickup was door to door without issue. Very responsive communication
13 June 2026
All my questions and issues have been…
All my questions and issues have been given an answer in a short time limit as well as very friendly and helpful
17 June 2026
Uni Move
Uni Move. Great Service, easy to set up, collection and delivery on time and no damage to items
13 June 2026
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