Mutual of Omaha Reviews 121

Hit my bank account several times once on the 31st of December twice on the 2nd of January and another 9n the 5th of January which keeps rolling over spent all day on the 5th trying to resolve this issue. I am out several 100 for a $22.41 rate on a 4000 dollar final expense coverage time gas finding a branch of my bank to make sure I had enough money to cover my other critical bills scheduled to come out on autopay. Their customer service have no idea on how to access any information within their own platform. Countless hours and dollars trying to resolve issue.

The worst!!! and customer servvice lady act like she didn't wanna work there the way she talks to people. nothing but a scam

This has been the worst company I've ever dealt with. My mom had a cancer policy and after endless paperwork and stall tactics, her claim was denied. She got the policy because she had breast cancer prior. Fast forward, 10 years, she developed primary brain cancer and passed away. They rejected saying she had cancer before. Isn't that why you would get insurance in case it would come back? You either have cancer or you don't. My parents felt they were covered for medical expenses but not through this company. Please find another company to work with.

This company is GARBAGE!

I applied online for a Medicare Medigap policy in the early morning. I have NO underlying medical conditions, current or historical and answered all questions accordingly. Less than a half hour later, still in the early morning, I received an email rejecting me.

A few days later I received a letter only stating that "Our decision is based on your health information provided within the medical data received." Nothing else.

It looks like mindless AI bots are processing their applications and made their decision.

If this is how they treat potential customers, imagine how they treat policyholders and paying out claims. AI bots in charge.

Also, they demanded my banking information in JUST the application process which I was VERY UNCOMFORTABLE giving out at that time. They were going to charge my account immediately.

Fortunately, I already had insurance with a reputable company which was expensive so I was looking for a better price. So this is what you get trying to go cheap.

Scary place. STAY AWAY! You have been warned.

Mutual of Omaha responded to my feedback and guess what they gave me the same runaround in the response which was:

Your feedback matters, and we’re reviewing this to improve. Please reach out to our customer care team by calling 1-800-775-6000 Monday through Thursday, 7 a.m. to 5:30 p.m. and Fridays, 7 a.m. to 5 p.m. or email customercare so we can connect directly.

This is a joke! If you read every response to all of the bad reviews, it’s the same thing. Please reach out to customer care. This company is a disgrace! If they really cared, they could find your name review your file and give you a call personally, but they could care less. They have your money and that’s all that matters to them. My mother lost $14,000 because of this company and their lack of response. I will give negative feedback to everyone I know or meet and encourage them to never work with Mutual of Omaha!

Horrible experience obtaining STD payment. Analyst Ms. Battle deliberately played phone tag, misdirected my doctor about *scheduling* a peer-to-peer review, then lied that he couldn't be reached and sought to have my claim denied before the 10 business day time period had elapsed.

My wife made one claim with these people for short term rental n 12 years and it was the most ridiculous and backwards process we have ever went through. Every step was a fight and communication was nonexistent she changing jobs to someone who has a little better benefits. Doing business with these people is a waste of time, find someone trust worthy to do business with Mutual of Omaha is next to useless.

What makes Mutual of Omaha so special to me is their consistency. I've been with them for over 20 years. They are solid, dependable, and trustworthy. They do not raise their rates often, and when they do is because they have to keep up with market rates and the economy. I have been extremely happy with them as customer and as an agent who represented them before my retirement. I am a happy camper customer.

I submitted a hospital indemnity claim for a recent hospital stay that was denied. They said it was because of a pre-existing condition. The issue I have with that is that my company didn't have that insurance a year ago. So basically they just wanted to steal my premium money.

As POA for a dementia patient in a memory care facility, I have been trying for over THREE MONTHS to refute their cancellation of his long term care insurance due him forgetting to make his payment! They have used every BS excuse, certified letters ignored, discussions with supervisors dead ended, unreasonable demands for reinstatement plus broken promises by MANY to follow through and correct the situation. Now seeing the consistent one star (should be minus stars) reviews, the pattern is OBVIOUS this company is DISHONEST on every level!!

Mutual of Omaha, seemingly a good carrier -
has dropped the ball since becoming active with them.

They neglect to send out policies properly.
They don’t let their clients access to their policies.
They complicate things unnecessarily for their agents.

They do not listen to your concerns.
They do not work effectively to address your concerns.
They will waste your time.

Better to go with: Americo, NLG, or any other.
Ineptitude across the board, and negligent to their agents.

I am 54 and been paying for a critical illness policy along with my life insurance for a couple of years. I was diagnosed with cancer and filed a claim on my critical illness and they dug around in my application until they said I lied on my application for insurance about my weight and that I was diagnosed with a vein disorder. Funny the vein disorder was something I was referred for for swelling and turned out. The specialist said I had no problems with my veins. They can’t dig deep enough to find out the truth about a diagnosis, but they can dig through years of medical records to find out how much I weigh. I have lost 100 pounds. I started out weighing 320 and I told them that but it was wrote down by my agent on the phone as 220. I don’t see what this has to do with cancer, but they decided to cancel my insurance policy and just refund me the premiums. I’ve paid don’t bother getting insurance here they will work their butt off to find a way to not pay. 
Wonder if they’ll do the same thing to my life insurance policy and put my family through hell

Brian Sullivan was a great representative! Knew his stuff, and was down to earth... He explained different coverages and which ones matched my needs... Look forward to finishing the process with this gentleman..

Continued to deny our claims for cleaning and xrays because they claimed they did not recognize the dentist even though there is no "network". Dentist finally had to send their W9 after 4 phone calls and then they only covered 10%. We have cancelled this terrible policy.

I was sold a 20 yr term policy that I thought was a whole life insurance because of how it was presented to us by their agent. After 20 yrs of paying the policy, the rate went up unexpectedly to us from $578/mth to $6,850/mth! It is now $7600/mth after just two years & will be $9,000/mth in a few mths & so on.... Evidently I had missed an important conversion date at 75 yrs old. I filed a complaint at the BBB & requested a fair conversion rate. The rate that is given to most people for this type of policy of approx $5,000/mth. I would have converted the policy if I had known. It's a simple transaction. In the complaint I asked for the same rate that everyone else gets & the response was an email outlining the policy guidelines & the conversion date I missed. That's it! There was no concern whatsoever about how the policy was misrepresented to us in the beginning or that we were unaware of a 75 yr old clause to convert it. This seems to be a common complaint so I've decided to let people know about what happened to us online & on social media instead of just quietly paying it. Buyer beware & READ everything! Don't just listen to what the agent is saying to you. Be super careful with them or you could end up like us!

Called their line this morning, believing to talk to an agent, because website claims to be available 24/7 365.
Was told by a what seemed not very knowledgeable person to call back on Monday. Why?

Purchased a basic life policy couple years ago and rates been increasing so found out i could get cheaper elsewhere. Never would of guessed it take an act of congress to cancel my current policy.

My mother in law bought Ltc insurance with Mutual of Omaha 13 years ago, with a monthly premium of over 300.00. First issue was that it took 7 days to get in touch with the company to file a claim when she entered assisted living. Then after we were finally assigned a “claim specialist” it took 2 months to get the ball rolling. Every step is a misplaced email, misplaced fax, it will be 72 hours before reimbursement then it will be 5-7 business days before reimbursement. They will do everything in their power to make you want to give up and just say forget it. After speaking to others and researching online this seems to be a pattern.

I bought the Medicare Part C Mutual of Omaha insurance for Vision and Dental. I did not know I had to wait 6 months after I bought the policy before I purchasing glasses. In other words, you pay for one year policy, but it only covers 6 months.

Long term care policy for husband. Initially very good. The past two months have not paid claims and when I go to the portal it says no claims on file this year or last year. Was on hold for over 2 1/2 hours. They finally called me back and said it would be fixed in 10 days. Well it’s been 3 weeks and nothing. Soon it will deplete my savings and I have no idea when the claim will be paid. No new emails or mail from them. I guess I have to go call and be on hold again. I don’t have this kind of time or patience! So dissatisfied.