Must Have Ideas Reviews 

170,760
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 30,999 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products, often finding items that are both useful and effective for various needs. People frequently highlight the fast and reliable delivery service, noting that orders arrive promptly and are well-packaged. The overall service, from easy ordering processes to helpful communication, is often described as outstanding and smooth. However, some customers also noted issues with the durability of certain products, such as cool bags or hoses breaking quickly, or specific items not performing as expected. A few other people also felt that delivery times were occasionally longer than advertised, and a small number experienced difficulties with customer service responsiveness or product assembly.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising their effectiveness and ease of... See more

Delivery service

People report positive experiences with delivery service, frequently praising its promptness and efficiency.... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the good quality... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and smooth, whether... See more

Service

Users describe positive interactions with service, consistently praising its efficiency, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent company with a great range of products, some that I didn’t know I needed 😉. I buy washing sheets regularly, since I discovered them, which comes in a choice of 3 fragrances. I’d say the... See more

Rated 5 out of 5 stars

I have so far always had excellent products from this company. Fairly priced and do what they described. I’m particularly impressed with the washing sheets instead of liquid and powders. The wash is f... See more

Rated 5 out of 5 stars

I love my digital cordless air compressor. My bike is stored in a garage with no power so this portable compressor is perfect for keeping my bike tyres at the correct pressure. I keep it in the car bo... See more

Rated 5 out of 5 stars

My order was delivered very quickly and was really well packaged. The Aqua Jet is brilliant - I cleaned my whole car with it even though I bought it to just remove pigeon poo and clean the windows. I... See more


Company details

  1. Home Goods Store

About Must Have Ideas

Written by the company

Cleaning

Homewares

Kitchen

Storage

Best Sellers

We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.

Visit our website

Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.

If we can help in any way, please get in touch.

Written by the company

100-day no-quibble money-back guarantee

We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

171K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.6

All reviews

(170,760)

29,272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought 12,7 didn't work,replaced no…

Bought 12,7 didn't work,replaced no problem but one of those didn't work ,replaced again.now 1 stopped working and another last for about 1 hour.given up

24 June 2026
Unprompted review
Must Have Ideas logo

Reply from Must Have Ideas

Hello Peter, thanks for your honest feedback.
I'm really sorry to hear that your experience this time was less than good. We always try to do our best but occasionally things go wrong.
Please don't hesitate to contact our excellent customer services team who will be able to provide you with a refund under our 100 day 'no quibble' money back guarantee.
Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Again, please accept my apologies. We look forward to making this right for you.

Rated 5 out of 5 stars

Great customer service

I purchased the 6 pack of Better Boxes which are brilliant. They hold so much and look better in the spare room than the usual plastic storage boxes. We were so pleased we ordered 4 of the under bed storage boxes which fit perfectly and are easy to move in and out. Unfortunately, one of the handles came away yesterday as I was moving the box and I contacted the company as I'd only had them a couple of months. The issue was dealt with immediately and I can't rate their customer service highly enough.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products from excellent company.

I have ordered from this company several times now. Every product has been of high quality and did exactly what was promised.
Great communication with customers keeping me informed about dispatch and delivery. Everything delivered on time every time.
Prices are very reasonable as well.
I would highly recommend and will be ordering again in the future.

26 July 2026
Rated 4 out of 5 stars

Easy ordering process


Easy ordering process. Website was intuitive and delivery was one day ahead of schedule which was excellent service. Haven’t tried the product yet but that will come in the next week. Based on this experience Highly recommended.

26 July 2026
Rated 4 out of 5 stars

Product is surprisingly good

Product is surprisingly good. I am skeptical about any gushing video that sells any product these days, or give high star ratings as I always feel the content is manufactured by the seller. For £50 the Aqua Cordless Jet Pro felt it was worth the risk.

The product assembly instructions are useless and so I had to search on YouTube. I wish the carry case was colour coded so you can easily put back the 11 component parts afterwards. That said, if you dont easily have access to a mains supply or outside tap, this little water gun blasts small areas well, but after a few minutes you obviously have to fill the bucket again. It’s perfect for very specific, cramped cleaning problems. Would give 5stars if instructions were more logical.

26 July 2026
Rated 2 out of 5 stars

I had no problem at all with my…

I had no problem at all with my purchase even ordered again

26 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Carol, thanks for taking the time to leave us such a lovely review.
I'm glad you had such a great shopping experience with us!
However, I think you may have selected the wrong number of stars for the rating you have given?
If you are able to reconsider your rating we would really appreciate it!
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.

Rated 5 out of 5 stars

No problems…

I had a couple of questions before purchase. I have to use email and wasn't expecting such a quick response. My questions were answered and there was no problems once ordered. It was easy to find my items and I paid for them as I wanted. Delivery was super quick and I received my items that I'd seen on the must have ideas TV show.

22 July 2026
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant - quick delivery and the products work so well. I started with the bathroom and Nanna's secret. I will definitely branch out...and they're so easy to use, it makes it easy to just get on with it and not procrastinate. Thank you!

23 July 2026

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