An excellent company with a great range of products, some that I didn’t know I needed 😉. I buy washing sheets regularly, since I discovered them, which comes in a choice of 3 fragrances. I’d say the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have so far always had excellent products from this company. Fairly priced and do what they described. I’m particularly impressed with the washing sheets instead of liquid and powders. The wash is f... See more
I love my digital cordless air compressor. My bike is stored in a garage with no power so this portable compressor is perfect for keeping my bike tyres at the correct pressure. I keep it in the car bo... See more
My order was delivered very quickly and was really well packaged. The Aqua Jet is brilliant - I cleaned my whole car with it even though I bought it to just remove pigeon poo and clean the windows. I... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
171K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was recommended this product
I was recommended this product, and it worked very pleased with everything
22 July 2026
Brilliant communication and great ideas
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product didn't do what it says
22 July 2026
Reply from Must Have Ideas
Hello Sandra, thanks for your feedback.
I'm sorry to hear that you aren't happy with your product, that's very disappointing.
Don't forget about our 'no quibble' 100 day money back guarantee, which we stand by fully.
Our UK based customer services team will be more than happy to help with this - you can contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 6am and midnight, seven days a week.
We look forward to hearing from you.
Great customer service, great products
Great customer service, loved the products I purchased. I’m sure there will be more.
Company highly recommended .
25 July 2026
Such a reliable company
Such a reliable company, everything I have purchased has been brilliant and amazing fast delivery and great communication.
3 August 2026
Unprompted review
Impressive company.
I have purchased from your company three times now and each time I have been impressed with the efficiency of service and quality of products.
24 July 2026
Look at home bargains first
Have bought items before and yes ok. But lately items in bin. Hence I have not purchased in last 10 months. I’d rather shop from home bargains
10 September 2025
Reply from Must Have Ideas
Hello Sarah, thanks for your feedback.
I'm sorry to hear that you aren't happy with your products, that's very disappointing.
Don't forget about our 'no quibble' 100 day money back guarantee, which we stand by fully.
Our UK based customer services team will be more than happy to help with this - you can contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 6am and midnight, seven days a week.
We look forward to hearing from you.
A review on the company and on Magna-ties
I have received a second order of 'Magna-ties.' I'd like to say that they are absolutely fantastic and of course, the customer service of the company is second to none, as usual.
I purchased my first set from them, a while ago and thought that they were brilliant. A bit expensive but you get what you pay for. I ordered a set from Temu, as they were, as usual, much cheaper but, oh boy, they didn't even stick to themselves, let alone hold under a bit of pressure. they were binned.
I then ordered a set from Amazon - thinking that they would be serviceable. I was totally wrong again. At least these stuck to eash other, but would not hold cables in place. So what did I do?
I ordered 3 more sets from'Musthaveideas,' as they were so good; their magnetism is so strong and being a good quality silicon, extremely stretchy.
Plus, they arrived very quickly.
Another great product from this company.
28 July 2026
Unprompted review
Very happy with the items I brought
Very happy with the items I brought, had no problems at all,thanks
2 May 2026
Quick response time
Quick response time, good quality product which I have bought before so returning customer.
24 July 2026
Took 4 days not 3 excluding the weekend…
Took 4 days not 3 excluding the weekend
The product was ok but would not buy again too thin it was for my brother in law and he is thin but he didnt think it was thick enough
25 July 2026
Fantastic
Fantastic. The items i ordered arrived very quickly and the quality of them is great, I highly recommend
4 August 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.