An excellent company with a great range of products, some that I didn’t know I needed 😉. I buy washing sheets regularly, since I discovered them, which comes in a choice of 3 fragrances. I’d say the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have so far always had excellent products from this company. Fairly priced and do what they described. I’m particularly impressed with the washing sheets instead of liquid and powders. The wash is f... See more
I love my digital cordless air compressor. My bike is stored in a garage with no power so this portable compressor is perfect for keeping my bike tyres at the correct pressure. I keep it in the car bo... See more
My order was delivered very quickly and was really well packaged. The Aqua Jet is brilliant - I cleaned my whole car with it even though I bought it to just remove pigeon poo and clean the windows. I... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
171K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent items i already have lots of…
Excellent items i already have lots of items from you and told familt and friends about your site l love the store boxes
😁😘
25 May 2026
Great little organiser but smaller…
Great little organiser but smaller than expected.
But the wife loves them.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Guard Gloves…
I have just received my guard gloves and whilst wearing them I began pruning an ivy hedge that had some hawthorn in, unfortunately the thorns from the hawthorn went right through the glove regardless of how carefully I tried to hold the branches. I have a lot of plants with thorns in my garden but these gloves will not provide the protection that they promised.
5 August 2026
Unprompted review
Reply from Must Have Ideas
Hello Linda,
Thanks for getting in touch.
We are sorry to hear this.
You can contact our wonderful UK based customer services team, who will be happy to help you with any problems, by email at hello@musthaveideas.co.uk .
We aim to respond to all queries within 48 hours! Also don't forget about our 100-day money back guarantee. 😊
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Speedy service
I placed an order on Sunday afternoon and the goods arrived Monday morning. Really pleased with my purchase and the speed in which they were delivered.
26 July 2026
Always happy with my purchases from…
Always happy with my purchases from Must Have Ideas. Quick delivery. Never had a complaint. Would recommend this company definitely. They have so many useful items. Purchase from them often.
26 July 2026
Bought the storage boxes
Bought the storage boxes, they came very quickly. Very pleased with them, you can get loads of stuff in them and very strong, well worth the money
26 July 2026
I ordered some lemon and orange…
I ordered some lemon and orange cleaners they are really good very pleased with the results.
5 March 2026
Bought 12,7 didn't work,replaced no…
Bought 12,7 didn't work,replaced no problem but one of those didn't work ,replaced again.now 1 stopped working and another last for about 1 hour.given up
24 June 2026
Unprompted review
Reply from Must Have Ideas
Hello Peter, thanks for your honest feedback.
I'm really sorry to hear that your experience this time was less than good. We always try to do our best but occasionally things go wrong.
Please don't hesitate to contact our excellent customer services team who will be able to provide you with a refund under our 100 day 'no quibble' money back guarantee.
Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Again, please accept my apologies. We look forward to making this right for you.
Great mould remover
Great mould remover, saw a massive difference around my shower. Will definitely buy again
21 May 2026
Great customer service
I purchased the 6 pack of Better Boxes which are brilliant. They hold so much and look better in the spare room than the usual plastic storage boxes. We were so pleased we ordered 4 of the under bed storage boxes which fit perfectly and are easy to move in and out. Unfortunately, one of the handles came away yesterday as I was moving the box and I contacted the company as I'd only had them a couple of months. The issue was dealt with immediately and I can't rate their customer service highly enough.
5 August 2026
Unprompted review
Always a pleasure to deal with
Always a pleasure to deal with. Easy ordering process and payment facility via the web site.
Up to date communication regarding status of order and delivery date.
26 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.