Must Have Ideas Reviews 

170,577
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 30,999 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products, often finding items that are both useful and effective for various needs. People frequently highlight the fast and reliable delivery service, noting that orders arrive promptly and are well-packaged. The overall service, from easy ordering processes to helpful communication, is often described as outstanding and smooth. However, some customers also noted issues with the durability of certain products, such as cool bags or hoses breaking quickly, or specific items not performing as expected. A few other people also felt that delivery times were occasionally longer than advertised, and a small number experienced difficulties with customer service responsiveness or product assembly.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising their effectiveness and ease of... See more

Delivery service

People report positive experiences with delivery service, frequently praising its promptness and efficiency.... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the good quality... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and smooth, whether... See more

Service

Users describe positive interactions with service, consistently praising its efficiency, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent company with a great range of products, some that I didn’t know I needed 😉. I buy washing sheets regularly, since I discovered them, which comes in a choice of 3 fragrances. I’d say the... See more

Rated 5 out of 5 stars

I have so far always had excellent products from this company. Fairly priced and do what they described. I’m particularly impressed with the washing sheets instead of liquid and powders. The wash is f... See more

Rated 5 out of 5 stars

I love my digital cordless air compressor. My bike is stored in a garage with no power so this portable compressor is perfect for keeping my bike tyres at the correct pressure. I keep it in the car bo... See more

Rated 5 out of 5 stars

My order was delivered very quickly and was really well packaged. The Aqua Jet is brilliant - I cleaned my whole car with it even though I bought it to just remove pigeon poo and clean the windows. I... See more


Company details

  1. Home Goods Store

About Must Have Ideas

Written by the company

Cleaning

Homewares

Kitchen

Storage

Best Sellers

We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.

Visit our website

Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.

If we can help in any way, please get in touch.

Written by the company

100-day no-quibble money-back guarantee

We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

171K reviews

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4.6

All reviews

(170,577)

29,092 reviews in the last 12 months

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Rated 3 out of 5 stars

Don’t bother!

Annoyingly, I was bombarded with endless emails (13+ in 2 days!) thanking me for purchase, offering more deals, saying it was being processed etc, all before the item had even arrived! The item was delivered quickly (Swift Sweeper). The Swift Sweeper itself is quite heavy and it isn’t very easy to use. When sweeping, the motor part and the suction hose keep catching on the floor, so you have to hold it at a certain angle all the time which isn’t useful when sweeping in corners or under units. The bristles are nylon, so don’t sweep as well as a natural bristle does, and they get bent and misshapen so then don’t work as well. You have to position the suction hose exactly at the right angle for it to suck up the dust & bits, holding it directly over the pile, so this meant I had to hold the complete sweeper, which is heavy. It’s a lot of faff, and to be honest, you may as well just get your vacuum out!(Id bought this as I thought it would be easier). Disappointing waste of money, don’t bother!

22 July 2026
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Reply from Must Have Ideas

Hello Sam, thanks for providing your feedback, we really appreciate it so that we can always be improving our products and service.
I'm really disappointed to hear that you aren't happy with your Swift Sweeper.
However, please don't forget about our 'no quibble' 100 day money back guarantee.
If you get in contact with our UK based customer services team, we can help.
Please accept my apologies again and we look forward to putting this right for you.
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.

Rated 1 out of 5 stars

The item i bought did not work so I…

The item i bought did not work so I emailed them no answer so I phoned them and they were full of promises said that they would give me a voucher still waiting so if you buy anything it's take it wether you like it or not staff were terrible to speak to so I've learned a little lesson here

17 July 2026
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Reply from Must Have Ideas

Hello Jim, thanks for your review.
I'm really sorry to hear that you have struggled to get in contact with us.
Our friendly team would love to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
We want to put this right for you, so please do get in touch if this has not yet been fully resolved.
Again, please accept our apologies.

Rated 2 out of 5 stars

Lovely product and the toilet looked…

Lovely product and the toilet looked 'extra white' after use, except for the main reason that I bought it - brown limescale at the bottom of the toilet which I have tried scrubbing / bleach / bicarbonate and vinegar to no avail. It was still the same after using this product. I think the advertising is a little misleading, as the videos and text claim to remove even worse than mine, but sorry it doesn't.

25 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Lesley
Thanks for getting in touch.
We are sorry to hear this.
You can contact our wonderful UK based customer services team, who will be happy to help you with any problems, by email at hello@musthaveideas.co.uk .
We aim to respond to all queries within 48 hours! Also don't forget about our 100-day money back guarantee. 😊
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.

Rated 3 out of 5 stars

Had to wait 2 weeks before the fan was…

Had to wait 2 weeks before the fan was delivered, was told when I phoned that it was arriving on the 25th of July but didn’t turn up until 1st August.
The fan seems to do its job.

21 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Sheila, thanks for your review.
I'm sorry to hear that your order didn't arrive as quickly as expected.
Please feel free to call us so we can get this put right for you. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week. 🙂

Rated 3 out of 5 stars

I was happy with the delivery time but…

I was happy with the delivery time but when I opened the box I found the directions were not enough and they were small I found it hard to read. I went on line how to use the item but it was very basic as I need to know how to use the bottle. Saying that I am happy with item.

22 July 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Magda
Thanks for getting in touch.
We are sorry to hear this.
You can contact our wonderful UK based customer services team, who will be happy to help you with any problems, by email at hello@musthaveideas.co.uk .
We aim to respond to all queries within 48 hours! Also don't forget about our 100-day money back guarantee. 😊
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.

Rated 3 out of 5 stars

Ordered the shower head with beads

Ordered the shower head with beads. Used a few times and the beads have started to come out.

4 August 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Lesley
Thanks for getting in touch.
We are sorry to hear this.
You can contact our wonderful UK based customer services team, who will be happy to help you with any problems, by email at hello@musthaveideas.co.uk .
We aim to respond to all queries within 48 hours! Also don't forget about our 100-day money back guarantee. 😊
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.

Rated 5 out of 5 stars

Great products

I’ve bought some excellent products from Must Have Ideas. The service and delivery has been excellent. The one product that didn’t meet my expectations was refund and it was a delight to deal with this company for the return.

25 July 2026

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