Fantastic experience from start to finish. The team at MTF Finance went above and beyond to help me out. They answered all my questions clearly and kept me updated every step of the way. If you need a... See more
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Quick response and approval of loan. Stress free. Mtf Finance took care of 95% of refinancing process. Online signing. Staff were friendly and fully supportive of my request. Personal acknowledg... See more
MTF Napier are second to none! We couldn’t be happier with the outstanding service we received while arranging finance for my husband’s new work ute. Their efficiency, attention to detail, and se... See more
Joel was fantastic to deal with from start to finish — nothing was too much trouble, and he was genuinely personable and easy to communicate with throughout the whole process. He made what can often f... See more
Company details
About MTF Finance - Napier
Written by the company
For over 50 years MTF has been making it easier for New Zealanders to get the things they need.
Whether it’s a new set of wheels, tools for the business or a jet ski just for fun – we can help. We'll work with you to tailor the loan to your needs, so you'll always know where you stand.
Responsible lending criteria and checks, terms and conditions apply. See mtf.co.nz/terms
MTF - Your Local Money Experts
Written by the company
- We'll give you the best interest rate we can, based on your personal profile
- Whether it's for your first car, a holiday with your family, or equipment for your business, we can help. We're your local lending specialists.
- Same-day approval
- We can usually let you know how much you’re approved for on the same day you apply, subject to responsible lending inquiries and checks.
- We take the stress out of finance
- Online or over the phone, we’ll guide you through your options to select what’s best for you.
Contact info
9A Kennedy Road, Napier South, 4110, Napier, New Zealand
- 06 835 5731
5.0
Excellent
278 reviews
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Have now been with Tori MTF Napier for…
Have now been with Tori MTF Napier for coming up 7 yrs. Service is always top end and always helpful at time of need. Reassuring knowing a finance company has your best interests at heart.
22 March 2023
The team in Napier Tori and Sage are…
The team in Napier Tori and Sage are known, helpful and went above and beyond.
Solution focused but also honest and reality checked me.
Honestly cannot thank them enough, sending more business there way.
Where's my commission haha.
Thanks again team
8 March 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
NO support whatsoever for cyclone…
NO support whatsoever for cyclone affected people! I requested a 4 week payment hold due to not having my job to go to. Yes, got the hold, but would be charged penalty interest. Can I pay interest only? NO. Then after only 2 weeks on hold, got an email saying the 4 weeks was up and when was I going to pay the arrears? I was told an incorrect amount (more than what had been missed) was owing. When I questioned this, it was, oh sorry, thats what head office said. Only 3 payments were put on hold. We were paying a higher weekly amount by choice, which meant we were in credit, but they wanted the payments made at the higher amount!!! Not impressed at all. Don't expect any leniency in the face of a national disaster!
UPDATE: MTF GOT BACK TO ME WITH SINCERE APOLOGIES FOR MY EXPERIENCE. THEY OFFERED PAYMENT HELP, AND A REVIEW OF HOW THEY DEAL WITH CONTRACTS AFFECTED BY A NATURAL DISASTER GOING FORWARD. MORE THAN PLEASED WITH THE OUTCOME!! THANK YOU MTF FOR LISTENING!
15 February 2023
Unprompted review
Reply from MTF Finance - Napier
Hi Andrea. We’re sorry you’ve had this experience. The cyclone has had a terrible impact on people’s lives and livelihoods. MTF Finance is here to support you through this tragedy and get you back on track. I can confirm there are no penalties or additional interest charges on your account. If you’d like to discuss anything or request extra time on hold, please contact our Customer Support team on 03 477 0530. Mary-Anne, Customer Service Manager.
The team at mtf Napier are fantastic
The team at mtf Napier are fantastic
Tori and Sage, amazing
4 March 2023
You get to build up trust and a healthy…
You get to build up trust and a healthy relationship with MTF staff. They do the best deal for you, I’ve tried other finances company MTF come out first all the time.
5 February 2023
The girls in the office are amazing
The girls in the office are amazing
I think there boss should give them a pay rise
19 December 2022
MTF Napier
We have been clients of MTF Napier for 10+ years. We have always been very impressed with their service and their work. They have always gone above and beyond.
13 December 2022
I never have and issues with the mtf…
I never have and issues with the mtf Napier team. I can literally do it all over the phone and they are extremely helpful and quick.
5 December 2022
Easy to deal with and always willing to…
Easy to deal with and always willing to help
23 November 2022
The team at the Napier branch have…
The team at the Napier branch have always been willing to help with a smile quick fast processing and make me feel comfortable
4 December 2022
Online application and account creation…
Online application and account creation was straightforward.
Documentation required was clearly communicated.
Response was timely.
11 November 2022
Great service and very friendly Team at…
Great service and very friendly Team at MTF Napier
26 October 2022
Excellent Service Communication and…
Excellent Service Communication and good to talk to AAA+
15 November 2022
Tori from the Napier Branch made the…
Tori from the Napier Branch made the process easy, quick and terrific communication.
7 November 2022
Fast efficient always responsive to our…
Fast efficient always responsive to our needs, wouldnt be without our MTF Office in Napier,
Cheers to Scott and his team for years of awesome service.
12 November 2022
Unprompted review
Quick easy and top service provided
15 September 2022
Excellent service
17 October 2022
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