signed up on this terrible site over a year ago, cancelled my account and asked them to sending me emails. i get on average 10 to 20 emails every day, i have made contact with them again and asked t... See more
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Do not use this site Will not send you money back even if states on there on own website any remaining funds after self exclusion will be sent back 22 emails later and they are all absolutely useles... See more
Company replied
CompIete rip off. Everyday you get text messages giving you bonus money if you deposit x amount. Sometimes appearing very generous. They changed the amount you must wager to withdraw any bon... See more
Company replied
Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you... See more
Company replied
Company details
Written by the company
Mr Spin first opened his online casino doors for players to enjoy in 2016. As the sophisticated fellow he is, Mr Spin offers players the ideal place to relax and enjoy some great games and casino bonuses in a fun and safe environment. Mr Spin is a mobile-only casino, based in the UK, that specialises in developing a range of fun, exciting, and exclusive slots games. As the home of the no deposit bonus, every new Mr Spin player receives a completely free bonus, without having to deposit a penny! What's more, Mr Spin develops all of their games in-house, meaning players won't find their fun-themed titles anywhere else, they won't find their massive progressive Jackpots anywhere else, and they won't find their multiplier mini-games anywhere else! Mr Spin offers unrivalled deposit boosts, free bonuses, and regular prize draws.
Contact info
Halesowen, United Kingdom
- 01384888102
- support@mrspin.co.uk
- mrspin.co.uk
You should know
No recent history of asking for reviews
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Absolute joke of a company
Absolute joke of a company. I won 1200 abs it’s keeps saying to be they will process it after 1 working day! It’s been 5 days now!! Why don’t you just pay people there withdrawals ! Instead of taking money and money when the deposit I’ll
Be taking this further!!!
Appalling! Don’t use!
Appalling. Didn’t process my withdrawal and after I sent in all my ID and details they still proceeded to ignore my live chat messages and my email I have sent in to customer services. I would like to write a complaint to a head office if possible or I will be taking this the legal route.
do not sign up to this company
my funds are being withheld with no reason and completely ignored by customer services. today i have started legal action this company is a fraud do not sign up to mr spin or any company associated with them
Did not process my withdrawal - theft!!
Almost three weeks now since my withdrawal request and these thieves are still refusing to approve/process my withdrawal despite providing over and above what they’ve asked for in terms of documentation, but also I’ve since closed my account too. Now they’re just fobbing me off.
Avoid at all costs. Thieves!!
AVOID AVOID AVOID
AVOID AVOID AVOID
Scammers. Took my deposits willingly. I tried to withdraw on one occasion, had to supply further identification, which should really be asked for on registration. I provided everything and still have not received my funds nor had any response. It’s been weeks.
Managed to find contact information on companies house and am now pursuing it through small claims. Fingers crossed. Happy to provide information to any others who’ve been had the same experience. I can see there are many from the awful reviews.
Fruity King, MFortune, JeffBet, MrSpin…. And many more. The List is countless. All owned and run by the same thieves.
Be warned they write their own ‘good’ reviews too! AVOID!
One of the worst Ive come across avoid…
One of the worst Ive come across avoid this site wins drop and it doesn't pay
Fake casino
They not paying me out I spend money but when I want withdraw it’s on pending pass 3 days provided my id and everything still pending they have accepted my documents but no payout u can’t email or do live chat fake company taking people money.
Do not bother
I used to love mr spin but past few months have been terrible even when I've had obvious wins on the slots it's not paid.. then when I have had wins through bonus and my own cash they have put the wagers so high its been impossible to actually withdraw any winnings at all.. I don't know what has happened to mr spin which used to be fun to play but after my last few experiences I will never play on mr spin again
Nonexistent customer service
Customer service I personally don't they have anybody dealing with that side of there business
It's so slow or nonexistent
I was playing one of there games 5 days ago when the game crashed on a win so took a screenshot straight away and emailed them
Believe it or not I am still awaiting a response even after I have sent them more
Very very disappointed
Very very disappointed. Customer services are slow to respond and just use templete responses.
Withdrawals are also painfully slow - in days where we now see instant withdrawals from most companies, MrSpin take far too long and leave you with very little confidence. It's a shame as I enjoyed playing with them....but have been very let down once I started winning
Would give 0 if I could
Would give 0 if I could
Fun to play but never pay out without drama. Now saying they need any my bank statements and earnings again for a £10 deposit this month! Over a withdrawal of £16.89! Scammers. Always a drama happy to take your money but never pay out without a battle that takes weeks. 7 messages on live chat now and still no response. Emailed and no response.

Reply from MrSpin
Customer service is a joke
Customer service is a joke, had a issue with payments being added to my phone that I wasn’t aware of, after waiting to speak to someone I get told it’s not there problem and my responsibility

Reply from MrSpin
What an absolute joke of a site
What an absolute joke of a site! They want you to pay 2023 prices with 1983 prizes...

Reply from MrSpin
Edit…
Edit: I’ve reached the what appears to be inevitable wall in play and withdrawal. It’s such a shame because it’s a fun app but overall doesn’t seem to be worth it. Changed from 2 stars to 1 star.
I’ve not had any issues withdrawing like others have said, although the last one is still pending after 3 days so far so will update if there gets a fuss. So far enjoying it though!

Reply from MrSpin
Really good site
Really good site to be honest, as is any of the sites on the intouchgames brands webpage, every month a new game comes out and they offer some free spins to try it. Beat the wagering requirements of the bonus money more than once and once verified you normally get your withdrawals on the same day, so zero complaints from me.

Reply from MrSpin
Did anyone actually receive winnings…
Did anyone actually receive winnings from this company? Been completely ignored for 14 days after supplying I.D Phone Bill, Bank Statement, Proof of Bill Payment the list goes on.

Reply from MrSpin
Update on this company's policy when…
Update on this company's policy when they rob you and you prove them wrong they will simply close your account! They will pay out when it suits them, they are causing family's stress and heartache, I hope the owner loses everything he has and has to live on the streets.... scum!

Reply from MrSpin
I have deposited nearly 40 pounds,not a…
I have deposited nearly 40 pounds,not a single win or bonus ..never ever will spend more money on this site stay away.Believe the reviews on trust pilot before you deposit

Reply from MrSpin
The worst company to use done let them…
The worst company to use don’t let them have your money I have been using them for over 5 months now have spend 1000’s every time I win the expect me to send them a copy of my phone bill, which has paid even though I’m using my bank card to top up my account with my own money they are still withholding my funds I would advise anyone not to use mr spin also the customer service a shocking and not helpful at all.

Reply from MrSpin
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