signed up on this terrible site over a year ago, cancelled my account and asked them to sending me emails. i get on average 10 to 20 emails every day, i have made contact with them again and asked t... See more
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Do not use this site Will not send you money back even if states on there on own website any remaining funds after self exclusion will be sent back 22 emails later and they are all absolutely useles... See more
Company replied
CompIete rip off. Everyday you get text messages giving you bonus money if you deposit x amount. Sometimes appearing very generous. They changed the amount you must wager to withdraw any bon... See more
Company replied
Ridiculous to contact customer services to cancel wagering requirements all the time. When bonus balance hits 0 it should be cleared straight away. One bonus added to another gives you high amount you... See more
Company replied
Company details
Written by the company
Mr Spin first opened his online casino doors for players to enjoy in 2016. As the sophisticated fellow he is, Mr Spin offers players the ideal place to relax and enjoy some great games and casino bonuses in a fun and safe environment. Mr Spin is a mobile-only casino, based in the UK, that specialises in developing a range of fun, exciting, and exclusive slots games. As the home of the no deposit bonus, every new Mr Spin player receives a completely free bonus, without having to deposit a penny! What's more, Mr Spin develops all of their games in-house, meaning players won't find their fun-themed titles anywhere else, they won't find their massive progressive Jackpots anywhere else, and they won't find their multiplier mini-games anywhere else! Mr Spin offers unrivalled deposit boosts, free bonuses, and regular prize draws.
Contact info
Halesowen, United Kingdom
- 01384888102
- support@mrspin.co.uk
- mrspin.co.uk
You should know
1.4
Bad
785 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Funny how they don’t need any…
Funny how they don’t need any identification when you are spending money but as soon as you want to withdraw any the amount of information they want is ridiculous I won’t use this site again
30 August 2022
Unprompted review
Reply from MrSpin
Hi Kerry Lincoln,
Thank you for contacting us, we appreciate you are waiting on a withdrawal request.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
During the lifetime of some accounts, our players may be asked to provide us with ID.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
To ensure we comply with all regulations, we employ detailed checks when processing withdrawals. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
We care about your enjoyment and are unhappy you haven’t had a great time. We take all complaints seriously and will do our best to resolve issues. To discuss this please contact complaints@mrspin.co.uk and include your personal details and the issue.
We look forward to doing our best to put things right for you! Kind regards,
Mr Spin
BEWARE!!!!!!!!!!
If I could give one star I would.......
I spent a tenner few weeks ago and I won ten pound back...they asked for additional information to process my withdrawal,, spoke with them over the phone and the person I spoke with tells me I've deposited via my phone bill so will need to see proof of my phonebill (paid) even though its not due...which they got, processed my winnings txt me to tell me its been processed and I will receive it within 3-4 days depending on my bank, I then got a text the next day to tell me there was an error processing my withdrawal and have credited back into my account!!!
They now want my phone bill again...with proof of payment and my bank statement showing this payment to give me my winnings of a tenner!!! I told them they ain't getting my bank statement!!!! They would rather give you a load of bull crap as to why they can't pay you a miserable ten pounds than than pay you!!!! I told then then Will donate the ten pound to charity but would they do that...No they said they can't!!!!I told them to close my account too... I WILL NEVER USE THEM AGAIN..IF YOU WANT TO BE SCAMED OUT OF MONEY THAN USE THEM!!! BEWARE
28 August 2022
Unprompted review
Reply from MrSpin
Hi Christina.
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Only giving this 1 star just so can…
Only giving this 1 star just so can write another review please people do not play this game complete rip off as I have seen so many reviews of people getting ripped of the same as me I'm going to the ombudsman gambling commission and hope that e everyone goes down the same route we need as many people as we can to put a stop to this site once and for all disgusting how they can get away with it especially when we have already done the wagering requirements once and now saying we got to do this a second time please don't stop till we have won they can't get away with it
5 July 2022
Unprompted review
Reply from MrSpin
Hi Moira,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
Like many casinos, we do have wagering requirements on free bonuses. At Mr Spin, this is 40x and is clearly stated in the terms and conditions of the bonus. There are no wagering requirements on players own deposits.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Wow criminal is an under statement of…
Wow criminal is an under statement of this organisation I have sent Identificatuon, driving licence, passport, payslip, bank transactions bank statements, letters, basically the kitchen sink to be told nah not good enough for a measly £10 withdrawal these guys are A rated scammers and will be reported to the gambling commission and beyond how they are still in business astounds me I have screen shots of all their lies and excuses and would advise anyone thinking of playing on this site please do not it will cause you nothing but sleepless nights for a pittance the games are poor to say the least the bonuses are a scam and the whole site reeks of thievery Avoid at all costs play a mainstream site but please please please never ever deposit on this cesspit of a site you will regret it.
11 August 2022
Unprompted review
Reply from MrSpin
Hi Darren,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Been playin years wanted Id for…
Been playin years wanted Id for withdrawal of 50 and because my birth cert is maiden name want marriage cert absolute disgrace be warned !
23 July 2022
Unprompted review
Reply from MrSpin
Hi Michelle.
During the lifetime of some accounts, our players may be asked to provide us with ID. This is so we can protect your funds and ensure we are paying the right person. All documents sent to us are kept private and confidential.
For further assistance please contact us on Live Chat via the App, or on our website.
Thanks for understanding,
Mr Spin
What an absolute scam of a company
What an absolute scam of a company! Been waiting since the 11th for a withdrawal, supplied every single bit of proof that was requested, the last bit was sent to them a week ago and I’ve still not received my withdrawal. Lodged a complaint, that didn’t get me very far! They’ve been happy to take my deposits for months but still won’t pay out my withdrawal, this wasn’t from a bonus, it was won from a deposit. Customer services don’t help in any way all day the same thing! Why does it take a week to check one single bit of evidence. Clearly aren’t going to pay me out. Lodging a complaint with the gambling commision after reading numerous reviews about how they deal with customers. Spoke to customer services this morning who said the complaints team are keeping an eye on my withdrawal, I’ve supplied numerous things that’s been asked within 2 minutes of been asked for it. Again happily taken my deposits over and over but now they have to pay out, they seem to not give a hoot. Don’t waste your money people.
Will update this review, IF this gets sorted out!
Complaints contacted, but sure enough still no further to getting my withdrawal, all they say is they’ll investigate! And as for the reply to this review, what a load of toff! The exact same thing I’ve been told for over a week now!
22 July 2022
Unprompted review
Reply from MrSpin
Hi Shawni,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
DO NOT USE THIS SITE…SCAM
DO NOT USE THIS SITE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thief’s !!!!! Absolutely agree with the bad reviews ! They need reporting which I am in the process of ! I won £300 months ago which they flatly refuse to pay out ! Sent bills ! For ID ! Videos they make a complete fool of you ! I spent hundreds on this site ! I hope they can sleep at night knowing how much they are taking from people . I will find the best way to report and get this site and their many others off line . Even if I can report to Tv to make people aware I will find out how I can . They register under another name with other sites they own so please be careful ! In saying that M fortune is one of their sites and they did pay out to be fair so not sure why they treat their customers who trust to part with their money for abit of enjoyment the way they do it’s terrible
PLEASE DO NOT PART WITH YOUR MONEY ON THIS SITE YPU WILL ABSOLUTELY REGRET IT !!!!!!
7 July 2022
Unprompted review
Reply from MrSpin
Hi Jane Thorley,
Thank you for contacting us, we appreciate you are waiting on a withdrawal request.
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
To ensure we comply with all regulations, we employ detailed checks when processing withdrawals. This is done to better safeguard our players.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
This company needs to be reported to…
This company needs to be reported to the gambling commission and let them know what this company is doing I played again just to see if they will pay out my winnings but this time I won 50 pounds so I tryed to withdraw it and yet again the with hold the money so in total 85 pounds they owe me so I will be reporting this site as they need to be investigated don't play this site it's a bad site and if u win they will not pay out so be careful of this site
5 July 2022
Unprompted review
Reply from MrSpin
Hi Freddy Monks,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Horrible betting sight boycott it…
Horrible betting sight boycott it absolute joke happy to take money out ur bank but when you want to withdrawal they want ID acceptable yes proff of address acceptable yeas then they want bank statements,phone bills, and send them that and still not happy they want phone bill for next month as well stay away people honestly only signed up for free bounce it’s a joke not worth the time and effort for £80 withdrawal. Fexk knows what he like if had good win try BETFRED & MR Q JUST HAD 20k from mr q and was in my bank 2 days later
30 June 2022
Unprompted review
Reply from MrSpin
Hi Stephen M,
Thank you for contacting us, we appreciate you are waiting on a withdrawal request.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
To ensure we comply with all regulations we employ detailed checks when processing withdrawals. This is done to better safeguard our players.
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Im not really sure why there are loads…
EDIT:
What an idiot I feel. After giving you a five star review and defending your company. I have just checked my bank to see that the incoming payment I will receive is £55 not the full £70 I won.
Your company is suppose to make payments, your company did not provide that full service, what is your company willing to do to make it right ?
If this isn’t rectified rather quickly I will have no choice but to report this to the gambling commissions.
Im not really sure why there are loads of reviews saying they find every reason not to pay out…
I won £70 this afternoon, I withdrew.. it said processing and now later in the evening I have received a text to say ‘Congratulations! Your winning MrSpin withdrawal has been processed and you will receive it in 1-4 business days depending on your bank. Mr Spin.’
Overall I’m very happy and I’m terribly sorry that other people haven’t had the same experience as myself.
28 June 2022
Unprompted review
Reply from MrSpin
Hi Rebecca,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Still not paying out
Mr spin. Your customer service is disgusting. Just by filling a formality on trustpilot and responding on here is not good enough. When you speak to their customer service online and on the phone they are rude and unhelpful. I will be taking matters further if my money is not in my account by the end of this week.
28 June 2022
Unprompted review
Reply from MrSpin
Hi there, thanks for getting in touch.
We appreciate all feedback we receive, whether it’s good or bad. When any concerns are raised, we will always investigate further and offer training and feedback where required.
If you would like to offer us further insight into what you are unhappy with, feel free to do so via complaints@mrspin.co.uk and include your personal details and description of your issue.
Thanks again,
Mr Spin
CompIete rip off
CompIete rip off.
Everyday you get text messages giving you bonus money if you deposit x amount. Sometimes appearing very generous.
They changed the amount you must wager to withdraw any bonus money recently though, meaning to withdraw just £50, you have to wager aImost £1800!!!!
Something that is simpIy impossibIe. Don't faII for the underhanded tricks encouraging you to gambIe more and more. Shocking and probabIy iIIegaI!!!
22 June 2022
Unprompted review
Reply from MrSpin
Hi Dyllie,
Sorry to hear that you’re disappointed. We do clearly state in our terms and conditions that the maximum that can be withdrawn is £50 from a free bonus. This does not apply to winnings from your own deposits.
Like many casinos, we do have wagering requirements on free bonuses. At Mr Spin, this is 40x and is clearly stated in the terms and conditions of the bonus. There are no wagering requirements on players own deposits.
For further assistance, please contact the Live Chat via the website.
Thanks,
Mr Spin
Shocking rip off site
Shocking rip off site, use every excuse possible to not pay out.
Pay by mobile, win and try to withdraw what a joke, had a small win but they want to see my phone bill with the date of my last deposit which isn’t even generated for another 27 days, and then they want to see proof from my bank that I’ve paid the bill which payment isn’t due on till 14 days after bill is generated so 41 days and also then proof from my mobile provider that they received the payment, pathetic site, and also very rude customer services as well.
20 June 2022
Unprompted review
Reply from MrSpin
Hi Julie Wilson,
Sorry to hear you have not received your withdrawal.
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra information from you, such as verifying your ID, bank account or address before we can process the withdrawal.
To ensure we comply with all regulations, we employ detailed checks when processing withdrawals. This is done to better safeguard our players.
We appreciate all feedback we receive, whether it’s good or bad. When any concerns are raised, we will always investigate further and offer training and feedback where required.
If you would like to offer us further insight into what you are unhappy with, feel free to do so via complaints@mrspin.co.uk and include your personal details and description of your issue.
Thank you,
Mr Spin
Mr spin as got me really angry again I…
Mr spin as got me really angry again I have just use 30 pound by my phone won't let me go over got a cap but mr spin charge me one hundred and 18 pound my ee said they paid mr spin that so they want all that off me it's the worst site to go on the rip people off they need to be stop they make my experience with them stress full just lost my daughter they don't care they got heart of stone and the worst site you could go onto so be warned
14 June 2022
Unprompted review
Reply from MrSpin
Hi Patricia Wilson,
We are sorry to hear you are unhappy.
Network service providers do have their own limit on additional charges. Most providers limit this to £30 per day.
Unfortunately, we are unable to change this.
In regards to the additional charges you have received we certainly want to investigate this further. So that we can can assist you could we kindly ask you to contact complaints at: complaints@mrspin.co.uk
Please accept our condolences for the loss of your daughter, We appreciate this is a difficult time for you.
Given the unfortunate circumstances you have advised we would like to let you know of our options we have to ensure our are comfortable any time and or money spent on their account with us.
If you feel you may need any of the following options please contact us so we may support you further. You are also able to set some of these yourself in the game menu by selecting ‘support’, then ‘Safer gambling’ or on the website once logged into your account in the ‘Safer Gambling' section.
- Deposit option removal - Removal of preferred deposit methods
- Session limit – Limit the time spent playing games for 30 minutes, 1 hour or 2 hours.
- Game removal – Removal of preferred game
- Cooldown period - This will temporarily deactivate an account for the timescales of 1 day, 7 days, 4 weeks, or 6 weeks
- Self-exclusion – Prevents access to any existing accounts or the creation of any new accounts for a minimum of 6 months to maximum of 5 years.
Wouldn’t even leave a star but had to…
Wouldn’t even leave a star but had to daylight robbery take ya money and when you win they don’t pay out they find any excuse not to pay you ,absolutely shocking site would stay well clear as all they do is ask for this that you give them it and it’s not good enough … I wouldn’t entertain this company ever again
30 May 2022
Unprompted review
Reply from MrSpin
Hi there,
We understand waiting for a withdrawal can be frustrating. A delay in payment could be the result of a few different things.
We may require extra infomation from you, such as verifying your ID, bank account or address before we can process the withdrawal. Please contact our Live Chat via the website to check we are not waiting on any information from you. You can also contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
I would of given no stars if it was an…
I would of given no stars if it was an option!
This game is appalling, I've spent 1600£ and only won 400£ back over time.
If you are lucky enough to win good luck getting yr winnings .
They constantly ask for more evidence that it is you,hoping you will give up and they don't have to pay out.
They then lie and say my bank sent the payment back to them.why would they??
When you phone up you get told different reasons as to why you don't receive your winnings.
Honestly this is the worst site I've ever wasted my time playing.
26 May 2022
Unprompted review
Reply from MrSpin
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
I'm glad I have read this I'm waiting…
I'm glad I have read this I'm waiting for my winnings but they keep asking for more details what a con steer well clear it's a scam it's a crappy site anyway play sky Vegas much better experience
25 May 2022
Unprompted review
Reply from MrSpin
Dear Sarah,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.
We would like to discuss this further with you so we would suggest you speak to our complaints department please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
DO NOT USE MR SPIN
DO NOT USE MR SPIN. There are so many gambling sites, please do not use this one. I have used this site on and off for about 5 years and recently tried to withdraw money £20 . The first ever withdrawal I tried and it was refused. Why . Because I can not prove that my phone bill is up to date from 4 years ago.... even though the money I used to bet on the site was straight from my bank not from my phone . Please don't use this site . Any excuse to keep your money . Better off using a professional gambling site . Update they have done nothing to rectify this even though they make out on all the comments that they will try help it's fake . The whole thing is a scam just to get your money. If you read there comments on everyone's posts they say the se thing on every post . Don't use Mr spin
22 May 2022
Unprompted review
Reply from MrSpin
Hi Craig,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
W****rs....won £4650 and they refuse to…
W*****rs...won £4650 and they refuse to pay out its been 6 months.....WASTE
9 May 2022
Unprompted review
Reply from MrSpin
Hi Matty,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
Avoid at all costs.
Avoid at all costs.
Con of a company, make you jump through hoops to get withdrawals, do not notify you that they need any more info. Expect you to chase them up. Happy to take money but not to pay it out.. My partner has the exact same issue.
Review will be ammended when winnings have been paid.
9 May 2022
Unprompted review
Reply from MrSpin
Hi Nicholas,
We care about your enjoyment with us and we’re disappointed you haven’t had a great time so far. We take all complaints seriously and will do our utmost to resolve any issues you may have.
To better understand what more we can do for you, please contact us on complaints@mrspin.co.uk and include your personal details and description of your issue.
We look forward to doing our best to put things right for you!
Kind regards,
Mr Spin
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