MrSnuff.com Reviews 175

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and knowledge. Many appreciate the wide selection of products, including exclusive items, and find the ordering process easy and efficient. The delivery service is frequently noted for its speed, even for international shipments, with many customers receiving their orders quickly and with reliable tracking. However, some customers also noted issues with delivery, including delayed or missing orders, and a lack of response to their inquiries. A few people mentioned receiving expired products, and some experienced difficulties with tracking information being out of date.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick delivery,... See more

Product

Consumers find the products to be of high quality and variety. Many reviewers praise the vast array of fresh,... See more

Service

Customers had positive experiences with service. Many reviewers praise the prompt, friendly, and professional... See more

Order

Users describe positive interactions with order. Many customers report quick shipping, with some receiving... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team, highlighting their prompt,... See more

Based on these reviews

Rated 5 out of 5 stars

MrSnuff is my go to for nasal snuff and snus. Huge selection with plenty of exclusive products. They also guarantee the cheapest prices online. My orders always ship within 24 hours. Customer servic... See more

Rated 5 out of 5 stars

This was my second time ordering from them they had a white Proton sale I ordered like 20 items i just got them yesterday 80 percent of what was sent was expired I emailed them multiple times no respo... See more

Rated 5 out of 5 stars

Mr. Snuff is an wonderful online service. The communication with the knowledgeable staff is above any standard. The selection is outstanding and I have never had any problems that were not addressed i... See more

Company replied

Rated 5 out of 5 stars

I made a test order just to see the experience ordering from the USA. In my surprise I had my order in 9 days. The order went so well, I immediately placed a larger order, and I will be ordering routi... See more


Company details

  1. Tobacco Shop
  2. Tobacco Exporter
  3. Tobacco Supplier

Written by the company

At MrSnuff.com, we are passionate about bringing you the finest premium snuffs, whether you're an experienced aficionado or just curious about this rich tradition. Our selection spans both traditional and contemporary snuffs from around the globe. Here's what makes us stand out: Exceptional Quality: We are committed to offering only the highest quality snuffs for a truly satisfying experience. Wide Variety: Discover our extensive catalog, featuring classic favorites, exciting new blends, and unique regional specialties. Commitment to Expertise: Our knowledgeable team is here to help you find the perfect snuff to match your tastes. Revamped Customer Service: We are rededicating to providing exceptional service and building lasting relationships with our customers. Whether you're a seasoned connoisseur or a curious newcomer, MrSnuff.com welcomes you to explore the world of snuff. Browse our collection, ignite your senses, and become part of our growing community.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service from Kay

Excellent service from Kay

26 May 2025
MrSnuff.com logo

Reply from MrSnuff.com

Hi Americo. Thank you for taking a moment to highlight Kay’s service.
But you know saying this means we have to buy her flowers.. again!
Love your comment.. thanks again.
See you on our Discord: https://discord.gg/EJQCKBpD7r

Rated 5 out of 5 stars

Glad to find Siberia again!!!

Glad to find Siberia again!!!

26 May 2025
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Reply from MrSnuff.com

Hi Thompson. It is great to know you were able to find Siberia again.
Three bang sticks is a win and your prize is our Discord: https://discord.gg/EJQCKBpD7r

Rated 5 out of 5 stars

Really a classy outfit, with rotating bargains

As always, Mr Snuff delivers a mix of the latest new trends, the classics, and a roster of bargains across the spectrum of delivery methods. And they are reliable; you need not worry once you order is placed with them.

24 April 2025
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Reply from MrSnuff.com

Hi Sean. Thank you for your thoughtful, insightful review, it is much appreciated. You see us well.
We hope for your continued trust in us and look forward to serving you again.

Did you know we have a Discord: https://discord.gg/EJQCKBpD7r

Rated 5 out of 5 stars

Awesome Customer Service and Selection

I went a little bananas with my first order from Mr Snuff, but Mr Snuff himself is very open with communication and genuinely cares about his customers, absolutely ordering again and again.

25 April 2025
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Reply from MrSnuff.com

Thanks for sharing your experience and for your enthusiastic support. It is great to hear that our customer support has left a strong impression. In our opinion, CS is *the* most important aspect of any endeavor.
Come join us on our Discord: https://discord.gg/EJQCKBpD7r

Rated 5 out of 5 stars

Great company great service provided

Provides the service i need. Great job

25 April 2025
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Reply from MrSnuff.com

Thank you for your feedback. It is good to know that our service meets your needs and expectations. We appreciate your support.
Find more snuffers on our Discord: https://discord.gg/EJQCKBpD7r

Rated 5 out of 5 stars

Very convenient to shop

Very convenient to shop

25 April 2025
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Reply from MrSnuff.com

Thanks for your review Glen. Much appreciated.
Why not go to our Discord: https://discord.gg/EJQCKBpD7r

Rated 5 out of 5 stars

Easy and Awesome ordering

The new layout and functions that were added to the website make looking and ordering so much easier. I especially like the restock notifications that were added, and when you do make an order it's in the hands of the shippers quickly.

24 April 2025
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Reply from MrSnuff.com

Hi Casey. Thanks for sharing your thoughts on the website updates, our web devs rarely get any flowers.
It's great to know that the new layout, enhanced features, and restock notifications have improved your experience, and that our order processing has met your expectations.
Your feedback is invaluable as we continue making further improvements.
Sounds like you'd like to check out our Discord: https://discord.gg/EJQCKBpD7r

Rated 5 out of 5 stars

Satisfied Customer

Website is user friendly. Variety of products is substantial. I have been ordering for a couple years and the whole experience had improved. Kudos to Mr Snuff

24 April 2025
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Reply from MrSnuff.com

Wow. Wow. Thank you David. You compressed a review into a couple of absolutely solid gold lines.
You are definitely invited to our Discord: https://discord.gg/EJQCKBpD7r
Thank you again.

Rated 5 out of 5 stars

MrSnuff has the stuff. No bluff.

From the user friendly website to the fast shipping, MrSnuff always has something for me. As a repeat customer, I appreciate your seemingly endless inventory and detailed descriptions.

Thank you!
Respecfully,
King

Location, USA

2 April 2025
Unprompted review
MrSnuff.com logo

Reply from MrSnuff.com

Favorable comments from the King are always welcome.
We're glad you noticed the product descriptions. Gone are the days of generic, fluff descriptions.. we have snuff tasters onboard to give us accurate assessments which feed the descriptions.
Find out more on our Discord: https://discord.gg/EJQCKBpD7r

Rated 5 out of 5 stars

Happy customer

fast shipping, replied to my email, gave refund for snuff I ordered but was discontinued. What else does one need? Very happy with their service. Will order again.

25 March 2025
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Reply from MrSnuff.com

Hi Stephan. Thank you for sharing your experience.
It's good to know that you were satisfied with the shipping speed, our responsiveness, and the way your refund was handled.
Your positive feedback is appreciated, and we look forward to seeing you on Discord: https://discord.gg/EJQCKBpD7r

Rated 5 out of 5 stars

The service is far above par

The service is far above par. Tracking on the order was just the finest. All of this and a wide selection of product is a truly good value. Thanks to Snuff and staff.

24 March 2025
Unprompted review
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Reply from MrSnuff.com

Thank you for your kind words David. We appreciate you taking the time to share your experience, and it is encouraging to know that both our service and range of products have met your expectations.
Your feedback really is valued by our team.
Go talk to more snuffers on our Discord: https://discord.gg/EJQCKBpD7r

Rated 5 out of 5 stars

As someone who is a customer and has…

As someone who is a customer and has worked with some of the staff. I can’t say enough how amazing not only the customer service is but how kind Jonny and Kay are. They really have passion for what they do but also doing what they can to serve the customer at the very best. Fast services and big help. Endless choices to choose from.

26 March 2025
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Reply from MrSnuff.com

Omg Justin, that means so much to us. Thank you for sharing such a thoughtful and detailed review.
It means the world hear that our dedication and hard work has made a positive impression, and that our service has consistently met your expectations.
Feedback like yours truly motivates us to keep aiming higher.
We'd love to have you over on our Discord: https://discord.gg/EJQCKBpD7r.

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Love the snuff.

25 March 2025
MrSnuff.com logo

Reply from MrSnuff.com

Well then get yourself over to our Discord: https://discord.gg/EJQCKBpD7r.

Thanks for taking the time to leave a review Aaron.

Rated 4 out of 5 stars

It's the place to shop if you'd like to…

It's the place to shop if you'd like to obtain snuff

24 February 2025
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Reply from MrSnuff.com

Jesse, I couldn't have said it more succinctly myself. Thank you.

Your brevity will be appreciated over on our Discord: https://discord.gg/EJQCKBpD7r.

Rated 5 out of 5 stars

Mannerly, respectful, and responsive.

Although just by email, service has been mannerly, respectful, and responsive. Thanks.

24 February 2025
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Reply from MrSnuff.com

Hi Michael. We were brought up knowing manners maketh the man (and the woman). It's how we try to run things and so we appreciate you remarking upon it. Thank you.

I invite you to join our discussions on Discord: https://discord.gg/EJQCKBpD7r.

Rated 4 out of 5 stars

Very happy

I placed 2 orders about 12-13 days ago. I received my packages today very happy with the prompt service. I received 1 can that is expired. I emailed them advising them of same and waiting to see how they are going to handle the issue. Other than that all good on the rest of the cans expiration dates. I definitively recommend fast shipping to USA!——-3/3/25 I received an email stating I will be receiving a refund for the expired cans….I will definitely use them again!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Good company


UPDATE 2/26/25- I just received a message from Mr. Snuff- they apologized for the delay and reshipped my package through a different carrier. I am very pleased and will write a different review when I receive my package.
UPDATE 3/3/2025- I just received my order and they threw in an extra product for the inconvenience of the delay.

17 February 2025
Unprompted review
MrSnuff.com logo

Reply from MrSnuff.com

Hi Mary. Thank you for taking the time to provide this update. It is encouraging to know that the resolution and additional gesture met your expectations.
We appreciate your patience throughout the process and value your feedback.

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