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Motorway Reviews 

107,725
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 21,152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient and professional, making the car selling process remarkably easy and stress-free. Many reviewers highlight the helpfulness and professionalism of the staff and customer service, appreciating clear communication throughout the journey. People often received prices that met or exceeded their expectations, frequently noting they got more than other providers offered. However, some customers also noted that dealers occasionally tried to reduce the offer price at the last minute, citing minor issues with the vehicle. A few other people also felt that certain aspects of the user experience, such as uploading photos or using the chat feature, could be slow or tricky to navigate. Additionally, some reviewers mentioned issues with customer service, including slow responses, unprofessional conduct, or a lack of coordinated support.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease, with many stating... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing satisfaction, stating they received a... See more

User experience

Customers generally report positive and straightforward experiences with the user experience, finding the... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and caring staff who provided... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Worked really well, except initial valuation overrated but still achieved a good price. Uploading photos took some while to get precise but collection by dealer went well and everything done in 3 days... See more

Rated 4 out of 5 stars

An easy sale although one naturally feels a little stressed - especially if you’ve not used the system previously. The thing to remember is the purchasing dealer will use a third party collection comp... See more

Rated 4 out of 5 stars

Thank you for your help in selling my car. Your instructions and explanations were very clear ar each stage of the process. I did feel your initial price guide was rather high, which proved to be... See more

Rated 5 out of 5 stars

Selling my car through motorway was an easy and hassle free process, I sold it on the Friday and my car was collected on Tuesday. I would highly recommend, I was happy with the auction estimate and th... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first and biggest car-selling-only platform - connecting private car sellers with 8,000+ verified dealers in our network - that's two thirds of the UK market. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and thousands of verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • 8,000+ verified dealers in our network - that’s two thirds of the UK market
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

108K reviews

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4.4

All reviews

(107,725)

19,761 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall the experience was good

Overall the experience was good. The communication is excellent and the app easy to navigate.
The only downside side was that the paperwork was rejected (for a mistake made at Lexus) when it got as far as the buyer not before then as would have been expected. We could have sorted it before the auction not afterwards. This meant the car had to go into two auctions. Having said, that it only took a few days.
Motorway staff were excellent when there was a delay with the payment…due to a payments issue at numerous banks… proof of payment was sent immediately.

I would definitely use Motorway again and feel happy to recommend them.

30 July 2026
Rated 2 out of 5 stars

Bottom line, they sell the car, but hard to deal with

Happy with the price received on one car, and OK with the other, and the sales went through quite easily. However, dealing with them to finalise listing is very tedious and takes forever. Their app forces you into selecting options, none of which are appropriate, and their online help staff are not the best. Also, they send far too many emails and texts, with much overlap. App asks you to submit documents, but you are asked again via email to re-submit.

2 August 2026
Motorway logo

Reply from Motorway

Hi Adrian,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help, they can be reached on 0203 988 3388.

Kind regards,

Saj
The Motorway Team

Rated 3 out of 5 stars

Positive end result but hard work

Got a better price than offers elsewhere but the process was tedious. Arranging paperwork and collection took over 3 weeks. Each time a piece of paperwork was submitted it had to be chased up. Collection was arranged, cancelled and rescheduled repeatedly at short notice. End result was positive but it was hard work.

30 July 2026
Motorway logo

Reply from Motorway

Hi Sarah,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Our Sales Support Team is also on hand to help, they can be reached on 0203 988 3388.

Kind regards,

Saj
The Motorway Team

Rated 5 out of 5 stars

All good.

All good.
A lot better app than when I tried to use a few years ago.
Like the guides when you take the pictures.

3 August 2026
Rated 5 out of 5 stars

Motorway Customer Service

Phoned Leo for advice and guidance on selling on motorway. Leo was super helpful, answered all of my questions and sent an additional email to assist. Great customer service.

3 August 2026
Unprompted review
Rated 4 out of 5 stars

Easy to use

Easy to use, all the steps were well layer out. However organising the collection could have been smoother, I had to phone the collection company even tho I had already booked the car in. They said they had sent me 2 messages to confirm collection, I checked and they were no where to be seen!

3 August 2026
Rated 5 out of 5 stars

Straightforward and simple

A friend recommended Motorway to sell my Dad’s car as he is now unable to drive. I’d never sold a car privately before, the process was straightforward, and there was step by step assistance, even after the auction took place the process remained simple. The car was collected, money was straight into the bank and there was even a link for change of ownership.

3 August 2026

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