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Motorway Reviews 

107,403
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 21,136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the process as easy, straightforward, and efficient from start to finish. Many praise the professional and helpful staff, highlighting clear communication and responsive customer service throughout their experience. The overall user experience is frequently noted as smooth and quick. However, some people mentioned that initial valuations decreased significantly, and dealers sometimes attempted to negotiate lower prices during collection. A few reviewers also reported issues with customer service, experiencing long wait times or unhelpful interactions. Additionally, some encountered difficulties with collection arrangements or dealers withdrawing from sales.

What people talk about most

Service

Users describe positive interactions with service, highlighting the ease and efficiency of the selling... See more

Price

Clients share ambiguous opinions on price, with many expressing dissatisfaction when the final price is... See more

User experience

Customers report a high level of satisfaction with the user experience, finding the process quick, easy, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very professional process from start to finish. No issues at all with Motorway. There was some confusion from the dealer on how to deal with the QR code on pickup. Perhaps a little more education on t... See more

Rated 5 out of 5 stars

So simple. Uploaded my photos Friday morning, car went for auction Friday afternoon and sold for more than I expected. Car collected which no messing around or questions just a quick test drive and pa... See more

Rated 5 out of 5 stars

My second time using Motorway and I am pleased with the service once again. The app itself is simple to use and gives clear instructions on listing your car. The communication throughout the process w... See more

Rated 5 out of 5 stars

Overall a very easy and transparent way to see a car. The process was straightforward, communications excellent, and even when there were questions to be answered they were done quickly and... See more


Company details

  1. Car Dealer
  2. Online Marketplace

About Motorway

Written by the company

Motorway is the UK's first car-selling-only platform - connecting private car sellers with 8,000+ verified dealers - and it's all we've ever done. Since launching in 2017, over a million people have chosen us to help sell their cars, with a car sold every two minutes.

Our platform makes the whole process simple, secure, and stress-free. Sellers get a great price, fast. Dealers get high-quality stock on their forecourt, fast. Win, win.

If you need help, our friendly team is ready to support you with any questions you may have.

Our office hours are Monday-Friday 9am-7pm, Saturday, Sunday and bank holidays 9am-5pm. Our contact details are below.

Why choose Motorway?

Getting more money for your car has never been easier. With Motorway, you get a free, instant valuation and 8,000+ verified dealers competing to give you their best offer. This competition means that, on average, sellers walk away with £1,600 more than part exchange*. It's the easy way to sell your car, with home collection and quick payment. Job done.

  • You get a great price – 84% beat market price**
  • 1 million people have used Motorway to help sell their car
  • A car sold every 2 minutes
  • Profile your car in no time at all
  • Rated 'Excellent' with 100,000+ Trustpilot reviews
  • Fast, fair and no fuss

When it works like this, it's no wonder over 1 million people have used Motorway to help sell their car. Enter your registration to get an instant valuation and your car's best price.

*On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in April 2026). Visit motorway.co.uk/claims

**84% of sellers got more than market price for their car. Validated against two independent sources. Visit motorway.co.uk/claims

Over 1 million people have used Motorway to help sell their car

Written by the company

How we do it
Everything we’ve built at Motorway is focused on one goal: helping people get the best price and sell their car with confidence. That means using smart technology to make profiling your car easier, creating competition through daily auctions where 8,000+ verified dealers compete to buy your car – helping drive your price higher. It’s how we’ve built a platform that’s helped over 1 million people sell their cars across the UK.
With you at every step
Selling a car can feel like a big deal, because it is. That’s why we’ve designed every part of Motorway to make selling feel simpler, safer, and fully supported. Our AI-powered profiling helps you create an accurate listing, while every dealer is verified before they can bid on your car. We help settle outstanding finance, secure your payment before your car leaves the driveway, and have a support team available by phone and live chat throughout your journey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

107K reviews

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4.4

All reviews

(107,403)

21,044 reviews in the last 12 months

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Rated 5 out of 5 stars

Ease of use of app.Price quoted before…

Ease of use of app.Price quoted before auction was best and final offer was more than acceptable.I was selling for my poorly father in law so a few more verification required.Took over a week to pick up which is slight negative. Pick up on tbe day was via motorways transport partner.Informed me an hour before arrival which was good as I needed to get to the father in laws house. Car was checked over and a prompt payment was made to tbe bank account. Slower than expected but smooth non the less.

29 July 2026
Rated 4 out of 5 stars

Quite technically challenging !

The whole system is quite tricky in terms of requirements for a sale but once these hurdles were overcome the buyer was a joy to work with. Very professional and honest. So thank you Motorway for your help in successfully finding the right buyer.

23 July 2026
Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish was unbelievable efficient and professional. It’s the first time I’ve used Motorway and will definitely use them again in the future. Communication between all parties was excellent and it was very reassuring to receive the money before you transfer and give the keys over.
A+++++++++

29 July 2026
Rated 3 out of 5 stars

Didn't get the agreed sale price

The app was clunky and I had to call the help centre a few times regarding uploading documents. The process took a little longer than expected, nearly 3 weeks from auction to sale of car. On the day of the collection I was strongly haggled down by the dealer and took £500 less than the agreed price for things that I had listed in the profiling. I didn't have to accept the offer but the man that came to inspect the car said if I relisted it, it was likely to happen again as all the dealers bid high knowing they are going to offer you less on the day for almost invisible scratches etc. I still got a little more than part exchanging but feel like part x would have been more straightforward!

29 July 2026
Motorway logo

Reply from Motorway

Hi there,

Thanks for your review. We’re sorry you were unhappy with your experience. We’re looking into this and will respond shortly.

If you would like to provide any additional feedback in the meantime, please contact reviews@motorway.co.uk.

Kind regards,

Emily
The Motorway Team

Rated 5 out of 5 stars

Excellent

Easy to use system , excellent communication and delighted with the price we got for our car . Prompt payment when the car was collected.
Would definitely use Motorway again .

29 July 2026

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