Motorway Reviews 

Everything was simple and easy to understand plus a great team kept me informed at every point in the process of selling my car.

The process was smooth and the dealer that bought it and arranged pick up was fantastic. Just make sure you take pictures of all marks scratches dinks etc so the dealer has no reason to reduce the price. It was a few grand less than the original enticement valuation but it was more than I would have got for a part exchange so can’t grumble!

The whole exercise was straightforward (if a little long winded) and it worked very well for us. The buyer collected the car quickly with little fuss.

They have a great setup.Prompt,and professional.

Lucy was so helpful and explained the steps for me in a concise and easy to understand manner. Her customer service was exceptional and stress free

(Fast efficient extremely helpful and good price

The person I sold the car to he was so nice until he bought the car after that every time I use to call him he hang up the phone on my. Never wanted to change the vc5 & I ended up doing it my self after a week he bought the car

Confusion personified

A week ago, Motorway valued my car at £15,075, with the offer stated as being valid for seven days.

The very next day, the valuation dropped to around £14,000. When I asked why, I was told my vehicle profile didn’t show a full service history (FSH). I immediately provided evidence of the full service history, expecting the original valuation to be honoured or at least restored.

Instead, the valuation only increased to around £14,500. I questioned why it was still significantly below the original figure, only to find the valuation had changed yet again to around £14,100.

Over the course of just a few days, the valuation moved from £15,075 to approximately £14,000, then £14,500, and then back to around £14,100—all while the original seven-day validity period was supposedly still in effect. I was never given a clear or convincing explanation for these constantly changing figures.

What should have been a straightforward, transparent selling process became confusing and frustrating. I dealt with several different representatives, each offering different explanations, leaving me with very little confidence in the valuation process.

On a lighter note, the only consistency was that the names of the people I dealt with sounded like the cast of a science fiction film! Unfortunately, the experience itself was anything but entertaining.

I expected transparency and consistency. Instead, I was left wondering whether the valuation process was based on evidence or simply changed from one day to the next. I cannot recommend the service based on my experience.

This was my second time using Motorway and again received far more than other well known companies.

Completing details on the app was easy but I did have to speak to customer service to complete some details. I did get cut off in the app for some reason but the next customer service agent was able to pick up the conversation quite easily.

Price achieved at auction the next day was less than the reserve but still higher than competitor.

Having accepted the bid, I was contacted the next working day and the car was collected. Price was knocked down very slightly which i had to confirm in the app and payment was received (less the service fee) in seconds

It was all very straight forward

Great process, app easy to use and car was collected quickly

Fantastic. Motorway showed me which pictures to take. It went live on auction on Monday car sold Tuesday. Week after car went and money straight into account. Easy and straightforward, no problems at all. Would use again and definitely recommend. Be truthful with description.

Great service clock exchange with the buyer, really easy and all completed without any hassle could not say a bad word from start to Finnish

I’ve used Motorway 3 times to sell my car. Excellent customer service every time from start finish. I would highly recommend Motorway to sell your car.

I had a great experience selling my car through Motorway. The whole process was clear and straightforward from start to finish. The website was very easy to use, and all the information and guidance were provided at every step. Everything was well organised, and the sale went smoothly. I would definitely recommend Motorway to anyone looking for a simple and hassle-free way to sell their car.

Very easy to use their website/app. Quick sale and good communication throughout. Seamless payment

Mostly a very easy process and I achieved a better price at the second attempt. I wasn't happy with the bid at first auction so put it back in 2 days later and succees it was sold.
It did take a few days for collection to be arranged and there was very little notice - hence only 4 stars. Payment was quick and alls been well since

Great service, car went to auction on same day and 24hrs later it had sold for above the initial valuation. App was easy to follow including the photo upload process. Dealer got in touch within minutes of the auction ending and arranged a collection day and time. When the driver arrived he had a quick look around and a short test drive, then transferred the full amount straight into my account, Simple!

Listed my car and informed motorway about the sale as the car is on private plate and need to await for new log book with the original reg. Motorway declined my sale 2 days later on saying it goes against the terms and condition. I asked them what the reason and not willing to discuss. Will not be using again.

Very easy to processes, the app is simple to use, it talks you through every step including what and how to take photos and what angle.
Very simple transaction and outstanding finance paid as well.
Would definitely use again to sell a car