I have just been on the phone to Idris for the past 40 minutes about my financial struggles and how motonovo could assist me. Idris was nothing but polite, compassionate and helpful throughout. Great... See more
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Review summary
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I found business with motor nova very efficient quick friendly I wud recommend motor nova to my friends and family . Thank u for making it so easy
Having very good experience. Got very good interest rate and they also paid for my first car settlement payment really happy
“I’ve had an excellent experience with MotoNovo Finance from start to finish. The finance application process was quick, simple, and clearly explained, making everything stress-free. Their customer se... See more
Company details
About MotoNovo Finance
Written by the company
Who we are
We help thousands of people just like you to fund their next car, van or motorcycle.
When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.
We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.
What we do
We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.
Contact info
Two Central Square, CF10 1FS, Cardiff, United Kingdom
- 0333 200 0030
- info@motonovofinance.com
- motonovofinance.com
4.7
Excellent
35K reviews
Asks customers to review
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Easily arranged great app
11 May 2026
Car problem
Hi, the problem is had was resolved really quickly, Natasha was always there to help, she kept me up to date with everything that was happening, can't thank her enough. To be fair it was a painless process in the end.I think it would be good if other companies had this approach to customer service and understanding customers frustrations, Natasha is a credit to your company. Thanks again.
22 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from MotoNovo Finance
Hi Simon, we’re sorry to hear you’re not happy with your vehicle. Have you spoken to the dealership about this? If you would like further assistance from us, please email vqt@motonovofinance.com with your full name, DOB and vehicle details and we can discuss this with you.
Many thanks,
Team MNF
Hassle free and quick turn around…
Hassle free and quick turn around highly recommended
28 April 2026
Used them before and always no issues
Used them before and always no issues , easy application
9 May 2026
Quick and friendly staff.
2 May 2026
Very easy to talk to helped with all my…
Very easy to talk to helped with all my questions , and concerns used them twice before very helpful on the phone . Many thanks to all the staff concerned .
27 April 2026
I have used MotoNovo Finance before so…
I have used MotoNovo Finance before so I new there would be no problems with getting finance,everything was smooth and straightforward, Thank you.
1 May 2026
Extremely disappointed with how…
Extremely disappointed with how MotoNovo Finance have handled our vehicle quality complaint.
We purchased a Nissan Navara through MotoNovo Finance in June 2025 and within approximately 4 months the vehicle began suffering serious mechanical faults including engine management issues, cooling system faults, coolant leaks, EGR cooler failures and further ongoing engine-related problems.
Since then we have spent over £6,500 on repairs, diagnostics and investigations, and the vehicle is still currently in the garage awaiting further repairs and remains unusable.
What has been most frustrating is the way the complaint has been handled. Despite providing extensive invoices, dealership diagnostics and evidence showing the faults first arose within the first six months of ownership, MotoNovo Finance have focused on when the formal complaint was raised rather than when the actual faults began.
We initially tried to resolve matters reasonably through the warranty and repair process in good faith before escalating formally, but now feel we are being penalised for trying to cooperate first.
The lack of support, empathy and fair investigation has caused significant financial stress and inconvenience, especially while preparing for the arrival of our baby and being left without a reliable family vehicle.
Very disappointing experience and we have now escalated the matter to the Financial Ombudsman Service.
Based on our experience, I would strongly advise others to avoid this company and carefully consider alternative finance providers.
21 May 2026
Unprompted review
Reply from MotoNovo Finance
Hi Mya, thank you for taking the time to leave a review. So we can locate your agreement, please contact us on 0333 200 0030 or email customercare@motonovofinance.com with your full name, DOB and vehicle details as we can’t discuss personal details over Trustpilot
Many thanks,
Team MNF
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