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MotoNovo Finance Reviews 35,483

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TrustScore 4.5 out of 5

4.7

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Considering 2,683 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, compassionate, and helpful, making the overall service efficient and friendly. Many people highlight the exceptional customer service, noting the ease of managing payments and clear communication throughout their agreements. The process is often described as smooth, straightforward, and quick, with many appreciating the fast approval times and easy application. However, some customers also noted issues with payment processes, including difficulties changing names and concerns about early prepayment charges. A few other people also felt that customer service was poor, experiencing slow responses, unhelpful staff, or rude interactions.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast, straightforward, and efficient... See more

User experience

Clients share positive opinions on user experience, frequently describing the application process as easy,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing agents as helpful, honest, and... See more

Payment

People report ambiguous experiences with payment, with many customers finding the finance arrangement process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just been on the phone to Idris for the past 40 minutes about my financial struggles and how motonovo could assist me. Idris was nothing but polite, compassionate and helpful throughout. Great... See more

Rated 5 out of 5 stars

I found business with motor nova very efficient quick friendly I wud recommend motor nova to my friends and family . Thank u for making it so easy

Rated 5 out of 5 stars

Having very good experience. Got very good interest rate and they also paid for my first car settlement payment really happy

Rated 5 out of 5 stars

“I’ve had an excellent experience with MotoNovo Finance from start to finish. The finance application process was quick, simple, and clearly explained, making everything stress-free. Their customer se... See more

Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

About MotoNovo Finance

Written by the company

Who we are

We help thousands of people just like you to fund their next car, van or motorcycle.

When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.

We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.

What we do

We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35K reviews

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