I have just been on the phone to Idris for the past 40 minutes about my financial struggles and how motonovo could assist me. Idris was nothing but polite, compassionate and helpful throughout. Great... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used MotoNovo Finance before so I new there would be no problems with getting finance,everything was smooth and straightforward, Thank you.
Very easy to talk to helped with all my questions , and concerns used them twice before very helpful on the phone . Many thanks to all the staff concerned .
“I’ve had an excellent experience with MotoNovo Finance from start to finish. The finance application process was quick, simple, and clearly explained, making everything stress-free. Their customer se... See more
Company details
About MotoNovo Finance
Written by the company
Who we are
We help thousands of people just like you to fund their next car, van or motorcycle.
When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.
We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.
What we do
We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.
Contact info
Two Central Square, CF10 1FS, Cardiff, United Kingdom
- 0333 200 0030
- info@motonovofinance.com
- motonovofinance.com
4.6
Excellent
35K reviews
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Wonderful service!
30 April 2026
My MotoNova Experience
“I’ve had an excellent experience with MotoNovo Finance from start to finish. The finance application process was quick, simple, and clearly explained, making everything stress-free. Their customer service team has always been friendly, professional, and very helpful whenever I needed assistance. Managing my payments has been easy, and communication has been clear throughout my agreement. I would highly recommend MotoNovo Finance to anyone looking for reliable and efficient vehicle finance services.”
30 April 2026
Professional service and staff
30 April 2026
Easy and quick process.
6 May 2026
A simple and straightforward process
A simple and straightforward process. Not stressful as all went through quickly.
6 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fraudulent charges by motonovo
I am raising a formal complaint regarding my experience with MotoNovo Finance, which I consider unacceptable. In Nov. 2025, I notified you of my intention to return my vehicle under my PCP agreement due to relocation abroad, with a return date of 17 Dec. 2025. I was clearly informed I could return the vehicle without additional charges.
MotoNovo Finance arranged collection via Anglia UK. The vehicle was inspected in my presence and confirmed to be in excellent condition, with low mileage and full service history. All documents were reviewed, photos taken, and no concerns were raised.
Months later, after relocating to Canada, I received notice of a £565 charge for alleged damages and incomplete service history. This is unreasonable, as no issues were raised at collection and the service history was complete and verifiable.
This situation is unacceptable for several reasons. First, despite being informed of my international relocation, no attempt was made to contact me directly by email regarding these alleged charges. Second, the claim of incomplete service history is unfounded; the vehicle was properly maintained, all documents were presented to your agent at inspection, photographed, and any further records are verifiable with the servicing providers.
Third, your appointed agent confirmed at collection that the vehicle was in excellent condition with no issues, yet you now present contradictory claims. This raises serious concerns about the integrity and transparency of your processes and appears misleading.
This is Fraud by Motonovo!
20 November 2025
Unprompted review
Reply from MotoNovo Finance
Hi Arinze, thank you for taking the time to leave a review. Please contact us on 0333 200 0030 or email info@motonovofinance.com with your full name, DOB and vehicle details as we can’t discuss personal details over Trustpilot.
Many thanks,
Team MNF
The company was very efficient
The company was very efficient. Very quick and helpful. Very easy to get help with buying a new car.
6 May 2026
Great simple experience
Great simple experience. Have been a customer before.
Hassle free.
Simple application.
Made easier by good website.
6 May 2026
Straightforward to complete
Straightforward to complete. Well explained and clear. Felt confident it was clear.
29 April 2026
No problems easy to deal with
29 April 2026
Very professional and competitive
Very professional and competitive. Deal was done quick and the process was executed perfectly. Great communication and very customer focussed.
6 May 2026
Rubbish customer service
Rubbish customer service, needed to speak to a complaint advisor and was told 3-5 day's..2 weeks later I've had an email saying thanks for your patience.
Unfortunately my 14 day 'cooling off ' period has now expired and I'm stuck with a car i haven't got as its still being repaired and paying £243 a month for nothing. Avoid at all costs and source your finance from someone else.
29 April 2026
Reply from MotoNovo Finance
Hi Lee, we understand your frustration and would like to look into this further. Please contact customercare@motonovofinance.com with your full name, DOB and vehicle details so we can look into this for you.
Many thanks,
Team MNF
Quick and easy
29 April 2026
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