MortgageKey Reviews 

2,938
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and genuine care, which makes the entire process feel straightforward and manageable. Many highlight the excellent service and customer support, noting efficient processes, quick response times, and clear communication throughout their journey. Reviewers frequently appreciate the smooth user experience, feeling well-informed and supported as advisors explain everything clearly and are readily available to answer questions without pressure. This commitment ensures a stress-free and easy-to-understand process for all.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding, professional,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, politeness, and... See more

User experience

Customers had positive experiences with the user experience, often describing it as simple, easy, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t thank Michael Ncube enough for everything he has done for us. He has now arranged our mortgage twice, and on both occasions he has been absolutely outstanding. After having a very di... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,938)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Despite having a poor credit rating Mortgage Key helped us find an excellent product with competitive rates. From initial enquiry to closure within a few weeks. Top service without parallel.

Well done to Linda and the team!

11 May 2026
Rated 5 out of 5 stars

Good service

Moving from Cyprus back to UK l never thought l would get a mortgage so quick
After being away nearly 10 years.

Great service thanks

29 April 2026
Rated 1 out of 5 stars

I had a very unpleasant experience with…

I had a very unpleasant experience with a mortgage advisor called Dale last week He informed me that he had spoken to the underwriters that they would waive my CCJ. on my credit report by the lender a Building society. He gave me a mortgage in principle and went ahead to order a full RICS evaluation. When I chased the valuation I was told by the admin team that it had not been loaded onto the system. Fine I hustled wanted to know the value of my property I chased this with the admin team a few times I could see she was getting annoyed and asked to speak to a supervisor. I had called the surveyors who said it had been sent electronically. I think I offended the admin staff who later got Dale to send me an email that the building society refused my application due to the CCJ. Again the Surveyors report was never found.
I decided to write this review because the advisor said the service was free no it would have cost me £995 pound Not free. Then misled regarding CCJ again. The staff our very friendly but will only do the bare minimum please be warned.
Dale was only prepared to look at this one lender even when I asked him to check others. He said no because this lender was willing to waive the CCJ. Which again I don’t understand why would the lender then ask for a survey on my property if he was going to reject my application.
I would Avoid Avoid Avoid Avoid. Very friendly staff but if you ask them to too many questions you will see another side of them.
Be aware nothing is free.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Every one I dealt with was…

Every one I dealt with was professional, helpful and supportive. They all explained everything fully and really worked hard to get me the best product available.
They took all the stress off me and made the whole process simple. Big thanks to them all.

2 April 2026
Rated 5 out of 5 stars

The whole process

Right from the start everything about the process was explained in full and everyone who dealt with my application was really helpful and friendly. Thank you MortgageKey!

16 April 2026
Rated 5 out of 5 stars

Stress free mortgage!

Professional throughout. Kept me fully informed of progress and took the stress out of finding a suitable mortgage. Well done to all the team!

8 April 2026
Rated 5 out of 5 stars

10 stars if I could!!

Mortgage Key have been brilliant from beginning to end.
Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning to end.
I cannot recommend her highly enough and would give 10 stars if I could.
Richard

10 April 2026
Unprompted review

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