MortgageKey Reviews 

2,933
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and efficient, often highlighting specific individuals for their exceptional support and care. The service provided is frequently described as brilliant and straightforward, making complex processes feel stress-free for many. Reviewers highly value the excellent communication, with many appreciating constant updates and quick responses, which kept them well-informed throughout their journey. The user experience is consistently noted as easy to follow and efficient, ensuring a smooth process from start to finish. This commitment to clarity and support leads many to recommend the company and express their intent to use its services again.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, efficient, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the professionalism,... See more

Response time

Clients share positive opinions on response time, consistently praising the quick communication and efficient... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have used Mortgagekey, process is seamless, they do all the work. Dayle is great, he guides us through the process with relative ease and is always available for questions,... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,933)

205 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

They made what is usually a stressful and complicated process extremely easy. They were quick to come up with a solution and quick to get the ball rolling. They have made a life changing difference to my monthly outgoings.

21 May 2026
Rated 5 out of 5 stars

Excellent service

Very fast response and clear, honest advice. I used Mortgagekey for a new mortgage 5 years ago and their support this time with remortgaging at the end of a discount period was every bit as good. Wouldn’t hesitate to recommend.

21 May 2026
Rated 5 out of 5 stars

Mortgage key 10 out of 10

We have used Mortgage key twice now. Harry Birkall has been such a pleasure to deal with. He has made everything as easy as possible for us. It literally feels like you are his only customer every time we communicate. He is polite, consistent, and really puts you at ease at the stressful time of buying a home.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Despite having a poor credit rating Mortgage Key helped us find an excellent product with competitive rates. From initial enquiry to closure within a few weeks. Top service without parallel.

Well done to Linda and the team!

11 May 2026
Rated 5 out of 5 stars

Good service

Moving from Cyprus back to UK l never thought l would get a mortgage so quick
After being away nearly 10 years.

Great service thanks

29 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look