MortgageKey Reviews 

2,938
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and genuine care, which makes the entire process feel straightforward and manageable. Many highlight the excellent service and customer support, noting efficient processes, quick response times, and clear communication throughout their journey. Reviewers frequently appreciate the smooth user experience, feeling well-informed and supported as advisors explain everything clearly and are readily available to answer questions without pressure. This commitment ensures a stress-free and easy-to-understand process for all.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding, professional,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, politeness, and... See more

User experience

Customers had positive experiences with the user experience, often describing it as simple, easy, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t thank Michael Ncube enough for everything he has done for us. He has now arranged our mortgage twice, and on both occasions he has been absolutely outstanding. After having a very di... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,938)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not pushy, just helpful

Happy that I made a good choice contacting Mortgage Key. It was unfortunate timing for me that my fixed rate was coming to an end as the World went into financial panic.
But Chris M guided me through what was still available and secured me what I've no doubt was the best fixed rate available for the given time

17 March 2026
Rated 5 out of 5 stars

Thank you, Jamie, Gina, Rachel.

I want to thank Jamie, Gina, Rachel, and the whole Mortgage Key team for their help with my mortgage. As a first-time buyer, I looked at several brokers, but none met my needs. Despite warnings about online mortgage services, I trusted my instincts and the positive reviews from others. I believe that honest reviews are important in making decisions, and I hope my experience can help someone else considering their mortgage options. Thank you again for your support, Mortgage Key.

13 March 2026
Rated 5 out of 5 stars

I would definitely use them again

Jamie, Rachel and Shannon have been amazing and I cannot rate them highly enough. I’d recommend them to anyone and I would definitely use them again.
They are highly knowledgeable and great to deal with. They provided the best deals and provided sound guidance.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Amelia and Heywood are fantastic.

Amelia and Heywood are fantastic.

Both of those two were extremely helpful in providing information and answer questions as they are much more knowledgeable than I was. No question was too silly and they made the whole process of moving house go really smoothly, when other parts of that process (solicitors) were difficult. Cannot recommend speaking to them enough for anything you need when it comes to mortgages - even if just to get some friendly advice based on your situation.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

My first contact was excellent but then…

My first contact was excellent but then the solicitor element took a long time as first the offer was based on a new build which I had always stated was an old property so then needed a new offer and then secondly they were like dealing with someone who still had a mortgage when I had made clear our property was mortgage free.

Overall though all the staff at MortgageKey were very helpful in progressing and moving the solicitors along so thank you.

16 February 2026

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