Morris Homes Reviews 

1,267
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the friendly staff and sales advisors are exceptionally helpful, professional, and patient throughout the entire purchasing journey. Buyers truly appreciate receiving clear information, detailed explanations, and supportive guidance during property viewings and consultations. Though some people were dissatisfied with the aftercare support and lingering property maintenance issues. A few other reviewers also noted communication difficulties, dismissive responses, and frustrating delays when trying to get snagging problems fixed after moving in. Additionally, a small group of residents mentioned long standing concerns regarding unfinished estate infrastructure like local roads.

What people talk about most

Staff

Reviewers describe positive interactions with staff, frequently highlighting helpful, welcoming, and patient... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, noting that the sales and after-sales teams are... See more

Location

Customers consistently note ambiguous experiences with location, as many reviewers highlight lovely site... See more

User experience

People report positive experiences with user experience, highlighting a stress-free and supportive buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having recently moved in to our new beautiful home with Shelbourne estates, Hunsbury Grange. We have found the whole team fantastic and made us feel just at home. Special thanks to Scott, the site m... See more

Rated 5 out of 5 stars

We visited the Shelbourne Estates in St Ives this week and were greeted by Anne who was lovely, very accommodating, answered all of our questions and made us feel welcomed and relaxed. We came away f... See more

Rated 5 out of 5 stars

we visited the Shelbourne estate at Arden park several weeks ago. we were welcomed by a lovely lady named Tracy. we shared our interests and Tracy was informative and answered all our questions and q... See more

Rated 5 out of 5 stars

Rob - sales person gave us plenty of time and answered all our questions. Always encouraging us to contact him if any further concerns and questions. Never rushed us in decision making. Able to provid... See more


Company details

  1. Home Builder

Written by the company

We craft collections of new homes with traditional design philosophy, beautifully landscaped locations and the demands of modern living at heart. For over 60 years we’ve known these elements go hand in hand when creating dream places to live. We build ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,267)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We visited hunsbury grange looking for 3 bed

We visited hunsbury grange looking for our next home, Lynne helped us and was very welcoming, she showed us round some homes and awnsered every question we had. Even if we don't choose a shelbourne estate home, Lynne's advice has been invaluable. - Honey & Jack

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Hannah

Hannah at the Rivington development in Horwich was absolutely fantastic. So friendly and welcoming genuinely interested and inquisitive about our situation, offering advice.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service in Northampton

We recently put a reservation in a house after weeks of deliberation in Northampton. The one thing that made all the difference was the assistance of Michaela. She was ever so patient with us no matter how many times we returned to ask more questions. She answered all the questions fully and got the other answers that she didn’t have in a timely manner. When she said she would let us m ow, she always did. Michaela was so lovely even standing in the house with us and giving us design ideas and really listening to what we wanted in our home and worked with us to make that a reality. One Saturday I think she spent nearly the whole day with us going through papers, pulling out blue prints to answer yet more questions, and going back to into the house to help us visualize the space. She never ever made us feel like we were being too much or that the next question wasn’t welcomed. Michaela was never impatient or hurried us. Just an incredibly friendly vibe and a lovely “here to help you” attitude. She genuinely cares about the customer and wants them to be happy which is a rare find in this business. And in the end we made the reservation for the home because of the expertise and help she provided. If it wasn’t for her, I don’t think we would have got there. Michaela really went above and beyond and we are seriously grateful for her help. We are looking forward to moving in. Thank you so much! It was an absolute pleasure to write this review!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good!

Lovely home and the sales rep was very helpful to learn more about the properties.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

We walked in without an appointment to try and see if they had capacity to see us. Jess was soooo accommodating.. We are first time buyers and had lots of questions. We left feeling a bit more informed than when we went in.. Thank you sooo much Jess, will definitely be getting in touch..

7 March 2026
Unprompted review
Rated 4 out of 5 stars

Hannah at Rivington , Horwich

Hannah at Rivington Grange Horwich , very helpful, professional and knowledgable. She was rushed off her feet but made a real effort to talk to us and understand our situation. The best ‘customer service’ we have had for a long time.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Very impressive

Very impressed with the professionalism and warmth of the sales advisor at The Meadows, who made time for a thorough tour of the show home and time to ask about the buying process back at the sales office on site. The quality of the building work and interior finish looks stunning also.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Anybody buying homes on new estate's

Anybody buying homes on new estate's, look a bit further in the future. Getting anything done is a nightmare, the drains on our estate have now been blocked for over a year, despite calls emails etc nothing has been done. I have even supplied video evidence of the torrents of water streaming past my house, still nothing. Took twelve months for a broken paving stone in the middle of the road to be repaired. The estate maintenance is out sourced, then sub contracted again, price goes up every six months and the visits get fewer. It really is disgusting. Would have been better off buying a tent.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience with Hannah

We had a fantastic experience with Hannah Pendergast the Sales Advisor at Morris Homes. She was incredibly knowledgeable and friendly from start to finish. Nothing was ever too much trouble — she took the time to answer all of our questions and made sure we felt completely informed at every stage.

Hannah advised us thoroughly throughout the process and made everything feel straightforward and stress-free. It was clear she genuinely cared about helping us make the right decisions.

We absolutely love our new home. The upgrades we chose have made it feel so special, and the standard of finish throughout is excellent. The quality really shows, and we couldn’t be happier with the end result.

Thank you, Hannah, for all your help — we would highly recommend both her and Morris Homes!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Location

Its been great pleasure to Meet Jess at Station Grand build. She will give you a full fledged information about the building and amenities. Station Grange is a wonderful place to live. Good homes are awaiting to the people to start their new life. Loved to get one in that location.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

My friend was looking to buy a property…

My friend was looking to buy a property as he was moving from Norfolk. We drove him round and took him to estate agents who all bar one showed little to no interest. We then recommended trying new builds!
Our 1st stop was the development at Hugglescote Grange. We met Jack for the 1st time and were welcomed in and shown around he answered all questions and we all went away very impressed. We tried 4 or 5 other new builds around the area but it kept on going back to Morris Homes.
After another 3 or 4 visits my friend had decided he had found his dream home. This had a lot to do with the professional and personal touch that Jack gave to all of us. My friend is now purchasing at Morris home!
A big part of this decision was because of Jack.
Thank you we can thoroughly recommend Morris homes and Jack to anyone.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Front of House!

We've not bought a home from this company yet but we were very happy and impressed with the service we received from Rob, following our enquiry about The Orchards in Fullbourn. Rob's email communication was first class; polite and informative. Upon our visit to the site, he was most helpful in answering all our questions, and he fully explained the various options. Rob does a grand job on behalf of Morris Homes. Many thanks Rob.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Cannot recommend Chris at Arkall Farm highly enough.
From the start he has been brilliant to deal with. Friendly, efficient and very responsive.

He’s also clearly explained things every step of the way and just generally a nice guy.

He’s an asset to the business!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

No hassle, great salesman

Chris at the Tamworth office has been great and guided us through the whole process of buying our new house. Would highly recommend Morris homes.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Lizette at Princess Meadow is great!

We went to Princess Meadows and spoke with Lizette. It was an initial enquiry as we are at the beginning of our home move adventure and just wanted to look around to get a feel for the houses/estate, but Lizette was lovely from the off. She was warm and friendly and very informative - we’ve been to other sites previously and either been fobbed off or bored to tears, but Lizette was warm and engaging, and a credit to Morris Homes!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent on site viewing

The lady site representative at The Meadows site in Macclesfield was very welcoming. She gave us a helpful summary of their properties and features. We were also able to view one of the show houses where she explained the main features and we were able to see the quality of the building and its fittings. She also explained how various options were available to buy a property such as Part Exchange and Smart Move.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

When visiting your Macclesfield site…

When visiting your Macclesfield site earlier today. We were pleasantly surprised. The sales negotiator Wendie, was lovely well presented friendly and knowledgeable. The showhome was beautifully presented.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Jack was friendly

Jack was friendly, welcoming and extremely helpful. We had quite a lot of questions which he took the time to answer properly. A really positive experience, and lovely homes!!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Rivington park

The amount of details and well explained points about the house and the help they offered to us was great, they went above and beyond to help us.

14 February 2026
Unprompted review

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