Moon Walk Baby Reviews 

431
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Shocking !! Did not receive my order !! Absolutely disgusting threatening message sent to me ! Don’t waste your time or money on these scammers !!!

Rated 1 out of 5 stars

.I hate Moonwalk baby because guess what I am the kid that most you guys talk about (your child or grandchild) and I used my Christmas money my pocket money and my birthday money all combined to get s... See more

Rated 1 out of 5 stars

Poorly made fake item dispatched. Emails are answered but no action taken. Have reported this site to Google Safe, Action Fraud and received a refund via my bank as a victim of fraud - if others do th... See more

Rated 1 out of 5 stars

I purchased a Christmas gift from this company, at full price and I was sent a counterfeit or replica of what I originally purchased. False advertisement at its best. When I confronted them via email... See more


Contact info

1.3

Bad

TrustScore 1.5 out of 5

431 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(431)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake Jellycat

Fake Jellycat, the price was same as original and they are selling it at genuine.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

SHAM

I paid extra to expedite shipping. I have NO shipping information- the phone contact number is a SHAM and I have emailed TWICE with no reply. HAM HAM SHAM DO NOT ORDER!!!!!!!!!

29 July 2025
Unprompted review
Rated 1 out of 5 stars

Selling fake labubus

Bought what it seemed online would be a real labubu, but it was so fake so obvious immediately once we unpacked the toy. Made my girl cry. Terrible scammers.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

great quality and value for the money

I don't know, maybe I was lucky. I placed my order and afterwards searched for reviews of this company. The amount of bad reviews really scared me. My order arrived in acceptable time and the products are great quality and value for the money.

29 June 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a Jellycat

Ordered a Jellycat. When it came it was definitely not as no genuine tags. We addressed this and they responded with we will check.
My advice is do not let it go. I told them to refund me or I’m doing a charge back via my credit card. They immediately refunded me the full amount.

PLEASE DO NOT BUY OFF THIS SITE

1 April 2025
Unprompted review
Rated 1 out of 5 stars

I placed my order on June 8

I placed my order on June 8, 2025, and was told that delivery would take 6 days to 2 weeks. Today is July 17, 2025, and I still haven’t received my order.

I’ve been emailing you constantly, asking for updates. You sent me a tracking link showing that the package was stuck in China for over a month, and then eventually returned to the seller — and no one informed me about this.

I reached out again and was told I didn’t receive the package, but the truth is you didn’t even include my phone number for delivery. The shipment never left China, and the tracking was never updated — that’s not my fault.

Honestly, I feel like you’re not being honest. Now I’m asking for a full refund, but no one is replying. I do not recommend anyone to order from this store.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

AVOID at any costs!

Never buy anything from this company. They sell fake products. I purchased 2 Jellycat soft toys and they are fake.
Asked for refund and they said they will send me new products. More fake stuff. Now I have to try to recover the cost of purchase via my credit card company.
AVOID at any costs!

30 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE

Will not refund my purchase even though my package has not even shipped. Deliver date on their website is a lie. Everything should from China and takes multiple weeks to arrive. AVOID AT ALL COSTS

5 July 2025
Unprompted review
Rated 1 out of 5 stars

FAKE JELLYCAT AND DO NOT ISSUE REFUNDS

I purchased a Jellycat bunny back in April, but was sent a fake bunny instead. When I emailed them about this they said that they would send me a replacement item - claiming it would be the real thing - it’s been three months and I still have not received it and they refuse to give me a refund until they have ‘obtained an update from their warehouse’ which they have been claiming to do for the last 5 weeks!!

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Fake Jelly Cats!

Fake Jelly Cats!! Beware. Do not buy from these scammers. I bought the Jellycat Golden Doodle and a fake very poor quality dog arrived which was nothing like the Jellycat we ordered. I want a refund and they keep fobbing me off with a replacement that is on its way, which it isn’t as it’s been over a month. I don’t want another fake replacement: I want my money back!! Still waiting

13 July 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, take your money and send fake items. Just make it up as they go along!!! Do not buy from them.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from moonwalk baby

Jellycat Product was not what I ordered much smaller and different color. Charged for larger product but realized one sent was counterfeit. Responded they would send the right product weeks ago. I’ve contacted them again and said I will be contacting card company.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. They sent a fake Jellycat and they couldn't even get it right - it wasn't the one I ordered. They delayed and delayed sending a replacement, saying it takes 5 weeks to get a replacement. I finally looked up the reviews and see they are a SCAM. Do not order from them! A complete waste of money and time.

8 July 2025
Unprompted review

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