First card hadn’t arrived in time and the tracking wasn’t working. The ai chat organised sending me a reprint which was great One issue I have is that whenever I order an A4 card the post office of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Arrived on time, paid for next day delivery. When completing order it took few goes to add the recipients address as would clear and have to start again. Overall pleased with service. Will use ag... See more
Always great quality cards, loads to choose from, love how you can really personalise it with photos and stickers etc. Can be quite expensive, so look out for offers!
I have used Moonpig for a long time I have recommended many people who have found their experience amazing ...I received my cards this morning as always update information and when it's being delivere... See more
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
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I paid for delivery on father's day
I paid for delivery on father's day. The card never arrived. Completely pointless if you cannot deliver on the day.
19 June 2026
Reply from Moonpig.com
We're truly sorry your Father's Day card didn't arrive Stu. We understand how frustrating this is and we're sorry for the disappointment caused. I've reached out to you regarding this, as we'd love to make things right - Mollie
Great selection
They always have something I want. The selections are great. The one I like is putting your own personal pictures together.
6 June 2026
Order some flowers for me sister
Order some flowers for me sister, she loved them. Thank you.
20 June 2026
I placed a late order
I placed a late order, personalised with photos and added a gift, this was delivered within 24 hours.
19 June 2026
No weight on balloon
Service is smooth, although expensive. The card and balloon arrived on time this time paying for extra delivery fee. Unfortunately, helium balloon in a box didn’t come with a weight on it. It flew away immediately. Not a successful birthday treat. Not practical design for children.
20 June 2026
Reply from Moonpig.com
We are concerned to hear about the balloon flying away and understand your disappointment with this not being received as intended, especially as this was intended as a birthday treat. So we have sent you an email to look into this further - Robyn
Great and easy to send a ecard while on…
Great and easy to send a ecard while on holiday
20 June 2026
Missed delivery dates
Once again Moonpig have failed to deliver on their promised delivery date for Father's Day and seems to think that is perfectly acceptable despite their exorbitant delivery charges. No offer of a partial refund despite missing the whole point of their service, getting it their on time!
20 June 2026
Reply from Moonpig.com
We are truly sorry that your Father's Day delivery did not arrive as expected, especially given the importance of timely delivery for such occasions Brian. We understand your frustration with the delivery charges and the missed delivery date. I've reached out to you via email to look into this further for you - Mollie
Highly recommend
So easy to use this site, Arrived extremely quick and my dad absolutely loved it. Lovely card that he will keep .
18 June 2026
Impressive. So quick and easy to use and fast…
So quick and easy to use and fast delivery. My dad was delighted with his gift and card. Never been disappointed after 3 separate orders. 5 stars! Impressive!
20 June 2026
Saved my bacon for fathers day
Saved my bacon for fathers day! Ordered on Saturday and delivered on Sunday! Whatever next!
20 June 2026
Timely delivery and great quality
20 June 2026
Awful
Oh my goodness, such a lazy company. They didn't bother sending the Father's Day card until around 5pm this evening, and the card arrived crumpled, indicating that the carrier who delivered the card shoved it through the letter box. Such ignorance. Horrific customer service, will not be ordering from this company again. Avoid at all cost. I might as well order from Temu next time.
21 June 2026
Unprompted review
Reply from Moonpig.com
We are truly sorry to hear about the late delivery and the condition of your Father's Day card Vanessa. We understand your frustration with the experience and the crumpled card. If you can please reach out to us at trustpilot@moonpig.com, we'd love to look into this for you - Mollie
Not able to cancel
Not able to cancel. So paid for another card and it has been sitting as pending for 48 hours
19 June 2026
Reply from Moonpig.com
We appreciate your feedback regarding the cancellation and pending card issue Cazkn. I've reached out to you regarding this to further assist - Mollie
The order hasn’t come…
The order hasn’t come…. Was for Father’s Day so ordered on Friday to come Saturday and it hasn’t arrived….. normally brilliant xxx
19 June 2026
Reply from Moonpig.com
We are truly sorry your Father's Day order didn't arrive as expected Sally. We understand how disappointing this must be, especially given the occasion. I've reached out to you regarding this, as we'd love to further assist - Mollie
Reply from Moonpig.com
We're sorry your order didn't arrive as expected. We know how crucial timely deliveries are Sean and we regret this did not arrive on time. I've reached out to you regarding this, as we'd love to further assist - Mollie
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