I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
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Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
Asks customers to review
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No weight on balloon
Service is smooth, although expensive. The card and balloon arrived on time this time paying for extra delivery fee. Unfortunately, helium balloon in a box didn’t come with a weight on it. It flew away immediately. Not a successful birthday treat. Not practical design for children.
20 June 2026
Great and easy to send a ecard while on…
Great and easy to send a ecard while on holiday
20 June 2026
Missed delivery dates
Once again Moonpig have failed to deliver on their promised delivery date for Father's Day and seems to think that is perfectly acceptable despite their exorbitant delivery charges. No offer of a partial refund despite missing the whole point of their service, getting it their on time!
20 June 2026
Highly recommend
So easy to use this site, Arrived extremely quick and my dad absolutely loved it. Lovely card that he will keep .
18 June 2026
Impressive. So quick and easy to use and fast…
So quick and easy to use and fast delivery. My dad was delighted with his gift and card. Never been disappointed after 3 separate orders. 5 stars! Impressive!
20 June 2026
Saved my bacon for fathers day
Saved my bacon for fathers day! Ordered on Saturday and delivered on Sunday! Whatever next!
20 June 2026
Timely delivery and great quality
20 June 2026
Awful
Oh my goodness, such a lazy company. They didn't bother sending the Father's Day card until around 5pm this evening, and the card arrived crumpled, indicating that the carrier who delivered the card shoved it through the letter box. Such ignorance. Horrific customer service, will not be ordering from this company again. Avoid at all cost. I might as well order from Temu next time.
21 June 2026
Unprompted review
Not able to cancel
Not able to cancel. So paid for another card and it has been sitting as pending for 48 hours
19 June 2026
The order hasn’t come…
The order hasn’t come…. Was for Father’s Day so ordered on Friday to come Saturday and it hasn’t arrived….. normally brilliant xxx
19 June 2026
The last three orders arrived nearly a…
The last three orders arrived nearly a week late! Despite being ordered in good time. If it ‘Jersey Post’ please be aware that there is a long delay in delivering cards to Jersey!!
20 June 2026
Thanks for ruining Father's Day for me
Thanks for ruining Father's Day for me! You haven't even sent my dad his card via email, after I had to work today. Absolute joke of a company and will never recommend you to anyone.
20 June 2026
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