Moonpig.com logo
Visit website

Moonpig.com Reviews 569,314

•
TrustScore 4 out of 5

4.2

Greeting Card Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 106,632 reviews, reviewers had a great experience with this company. Customers frequently praise the service for being exceptional, easy to use, and very convenient, especially for personalizing cards with photos and videos. The delivery service is often highlighted for its speed and reliability, with many cards arriving on time or even earlier than expected, making it a go-to for special occasions. The wide variety of card selections and the ease of personalizing them are also highly appreciated, allowing users to create unique and thoughtful products. However, some customers experienced issues with orders, such as cards arriving bent or damaged, or not receiving an envelope when selecting direct delivery. There were also instances where deliveries were delayed or did not arrive on the specified date, leading to disappointment.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and speed of... See more

Product

Reviewers mention positive feedback about product quality, with many consistently praising the excellent... See more

User experience

People report positive experiences with user experience, finding the website and app easy to use and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and calling it... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more

Company replied

Rated 4 out of 5 stars

Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more

Rated 4 out of 5 stars

Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more

Rated 5 out of 5 stars

Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more

Company replied

Company details

  1. Greeting Card Shop
  2. Flower Delivery
  3. Gift Shop

Written by the company

Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest

Contact info

4.2

Great

TrustScore 4 out of 5

569K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Forgot a birthday

Forgot a birthday, ordered the card Saturday night, received the card Sunday afternoon ready for the birthday Monday excellent service. First time user will definitely use again. There are plenty of cards to choose from

20 June 2026
Rated 4 out of 5 stars

Card and mug

Arrived on time, paid for next day delivery.
When completing order it took few goes to add the recipients address as would clear and have to start again.
Overall pleased with service. Will use again.

20 June 2026
Rated 1 out of 5 stars

I was guaranteed delivery

I was guaranteed delivery for today and I had a message to say my card couldn’t be delivered. I was home the whole day and so it couldn’t have been. Regardless it could have been posted through the letterbox. I have had no card to give for today and I’m very sad about it.

20 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look