First card hadn’t arrived in time and the tracking wasn’t working. The ai chat organised sending me a reprint which was great One issue I have is that whenever I order an A4 card the post office of... See more
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Review summary
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Arrived on time, paid for next day delivery. When completing order it took few goes to add the recipients address as would clear and have to start again. Overall pleased with service. Will use ag... See more
Always great quality cards, loads to choose from, love how you can really personalise it with photos and stickers etc. Can be quite expensive, so look out for offers!
I have used Moonpig for a long time I have recommended many people who have found their experience amazing ...I received my cards this morning as always update information and when it's being delivere... See more
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
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My dads Father’s Day card has still not…
My dads Father’s Day card has still not arrived, it should have arrived on the 19th
16 June 2026
Reply from Moonpig.com
We are truly sorry to hear the Father's Day card has not arrived on the 19th as originally intended. We have now sent you an email to look into this missing order further - Robyn
Sadly the delivery let the experience…
Sadly the delivery let the experience down the card and gift are still in transit and have travelled from Liverpool to Manchester and now in the Midlands . No way to email until AI has been contacted . Father’s day has been and gone and the card and gift is making its way around the UK which is a bigger surprise than the actual card and gift.
19 June 2026
Reply from Moonpig.com
We are truly sorry to hear about the delivery issues and the Father's Day order not arriving on time as expected. So we have reached out via email in order to investigate this further - Robyn
Great Experience
Great experience, personalised a card at 8pm Friday night and it arrived on Saturday morning.
Was very pleasantly surprised.
30 April 2026
I ordered a card on a Saturday evening…
I ordered a card on a Saturday evening for a delivery on Sunday. I was amazed when I received confirmation of the delivery during the day on Sunday. The service was excellent.
20 June 2026
Very Pleased with Moonpig.
Very Pleased with Moonpig.
The Card was Delivered On Time in Good Condition
to My Grandson in France. Thank You
11 June 2026
Group card Fabulousness!
I love the group card feature and it gets sent out super speedy, shame I can't personalise all of it but nevertheless a fabulous way of making a card for a leaving colleague from a team.
19 June 2026
Delivered on the next day delivery
Ordered a Father's Day card early Saturday morning and paid the extra to have it delivered the next day.... And it worked! One happy father and one daughter who's learned a lesson about remembering dates!
20 June 2026
When ordering the card on Thursday 18th…
When ordering the card on Thursday 18th it said it would be delivered by Friday 19th once I ordered and paid for it, the delivery date changed to Monday 22nd. It was for Father’s Day so very disappointing
18 June 2026
Reply from Moonpig.com
We sincerely regret the delivery date change and the disappointment this caused for Father's Day Mrs Morrison. We understand how frustrating this experience was. I've reached out to you regarding this as we'd love to further assist - Mollie
Card was supposed to arrive today
Card was supposed to arrive today, for my daughter's birthday - but now won't arrive until tomorrow. V upset
20 June 2026
Reply from Moonpig.com
We're truly sorry the card won't arrive for your daughter's birthday as expected Tracy and we understand how disappointing this can be for you both. I've reached out to you regarding this, as we'd love to further assist - Mollie
Excellent service as always
Excellent service as always. Items arrived on the requested date
15 June 2026
Paid for Father’s Day delivery
Paid for Father’s Day delivery. They delivered the following day, missing the day entirely.
20 June 2026
Reply from Moonpig.com
We truly regret the missed Father's Day delivery Sue and we understand how disappointing this can be. I've reached out to you regarding this, as we'd love to further assist - Mollie
I love Moonpig
I love Moonpig. Massive choice to suit every occasion. Efficient & Fast. Love it!
2 June 2026
Envelope missing again
19 June 2026
Reply from Moonpig.com
We're sorry to hear about the missing envelope Julie and understand how disappointing this can be. I've reached out to you regarding this, as we'd love to further assist - Mollie
The card was delivered on time at very…
The card was delivered on time at very short notice
18 June 2026
Fathers Day card and gift did not arrive…
Very disappointed as fathers day card was supposed to arrive for Father's Day. I had confirmation that it was arriving that day. I had an email much later on that it has been delayed until today!
21 June 2026
Reply from Moonpig.com
We truly apologise that your Father's Day card was delayed Joannah. We understand how frustrating this must have been, especially after receiving confirmation. I've reached out to you regarding this to further assist - Mollie
Paid extra for next day delivery before…
Paid extra for next day delivery before 1pm just to receive an email saying the order has been delayed this is not the first time this has happened. Why offer a service that clearly doesn’t work
20 June 2026
Reply from Moonpig.com
We are truly sorry your guaranteed delivery was delayed again. We understand how frustrating this is and a member of the team has reached out to further assist - Mollie
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