First card hadn’t arrived in time and the tracking wasn’t working. The ai chat organised sending me a reprint which was great One issue I have is that whenever I order an A4 card the post office of... See more
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Review summary
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Arrived on time, paid for next day delivery. When completing order it took few goes to add the recipients address as would clear and have to start again. Overall pleased with service. Will use ag... See more
Always great quality cards, loads to choose from, love how you can really personalise it with photos and stickers etc. Can be quite expensive, so look out for offers!
I have used Moonpig for a long time I have recommended many people who have found their experience amazing ...I received my cards this morning as always update information and when it's being delivere... See more
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
570K reviews
Asks customers to review
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Such quick delivery and great choice of…
Such quick delivery and great choice of cards and gifts
20 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Late delivery
I have requested delivery on Father’s Day. I choose the delivery on Sunday as it was showing in delivery options.Unfortunately, the delivery didn’t take place as requested and Father’s Day passed and my order delivered next day, which was really disappointing.
21 June 2026
Reply from Moonpig.com
We are truly sorry your Father's Day delivery did not arrive as expected Soumya. We understand how important timely deliveries are for special occasions. I've reached out to you regarding this, as we'd love to further assist - Mollie
Said it would be delivered today and…
Said it would be delivered today and hasn’t been and no email why!
21 June 2026
Reply from Moonpig.com
We're truly sorry your order didn't arrive as expected Linda. We know how important timely deliveries are, especially when making a loved one feel special. I've reached out to you regarding this, as we'd love to further assist - Mollie
Reply from Moonpig.com
We are truly sorry your order did not arrive as expected Marian, and understand how disappointing this can be. I've reached out to you regarding this, as we'd love to assist - Mollie
Happy dog dad
Personalising a card is so simple on moonpig. I did one for my partner for father's day from our 4 dogs. He loved it. It came on the right day too. They just make the day a bit more special. More expensive than just getting a card from the shop but well worth the price.
19 June 2026
Good quality prompt delivery.
21 June 2026
Living overseas from family moonpig has…
Living overseas from family moonpig has been a life saver sending cards the last minute. Fast delivery and great selection and customisation.
3 March 2026
Nice selection but TERRIBLE delivery
Lovely selection of cards to choose from BUT…… I live in England and have ordered some cards to go to NZ. These are printed in Australia and I have made 3 seperate orders over the last year and EVERY order has been late or just never arrived. So I have had to go back and get refunds or reposts. A waste of time when it for a birthday for Xmas and when the date has past the special thoughts from me are not so special anymore when it’s late or never arrived in the first place. I won’t be using Moonpig anymore. 😞
22 June 2026
Unprompted review
Reply from Moonpig.com
Thank you for sharing your experience. We are truly sorry to hear about the repeated issues with your orders not arriving on time or at all, especially for such important occasions. We understand how frustrating this must be, and we appreciate you bringing these delivery concerns to our attention. I've reached out to you regarding this, as we'd love to further assist - Mollie
The speediest delivery ever, fab service thanks
The speediest delivery ever, wow. My BF daughter had a baby on Friday, I'm a bit rubbish at remembering to send cards etc so thought I'd use Moonpig, and be organised for a change. Decided to add a gift teddy too. I ordered Sunday evening and they'd received it Monday afternoon!! I thought being personalised it wouldn't be sent until Tuesday so I'm super impressed and they loved the personalised card so thank you very much, highly recommend xxx
21 June 2026
Easy site to use and fast delivery!
21 June 2026
Reply from Moonpig.com
Thanks for your feedback regarding the postage charges Emma and we appreciate you sharing your experience. I've reached out to you as we'd love to further assist - Mollie
Chose a card at 8.30pm and it arrived…
Chose a card at 8.30pm and it arrived the very next day to its intended recipient.
21 June 2026
Card has still not been delivered
Card has still not been delivered
Post office claims it has tried twice with no answer , but there has been someone there all the time .
I am extremely disappointed with the service as it was a 21st birthday card
Would not recommend
20 June 2026
Reply from Moonpig.com
We are truly sorry the birthday card has not been delivered Wendy. We understand your disappointment, especially for such a significant occasion. I've reached out to you regarding this, as we'd love to further assist - Mollie
Very disappointed
Very disappointed that although the photos looked ok on preview, a lot of them have people missing
As I was trying to encompass the whole family, disappointing
21 June 2026
Reply from Moonpig.com
We are truly sorry to hear that the photos did not meet your expectations, especially when trying to include your whole family Christina. We understand your disappointment. I've reached out to you regarding this, as we'd love to further assist - Mollie
I paid extra for next day delivery but…
I paid extra for next day delivery but the card was not delivered for three days
19 June 2026
Reply from Moonpig.com
We are sorry your delivery was delayed Fiona and we understand how disappointing this can be. I've reached out to you regarding this, as we'd love to further assist - Mollie
Ordered Sunday evening
Ordered Sunday evening, received Monday morning. Excellent service and great quality card.
21 June 2026
Good helpful service
Very helpful and easy steps to follow to make the card personal. Your service, delivery times and payment method are also very good.
21 June 2026
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